Care Engineer Resume Sample

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Carli Pagac
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Work Experience


Senior Customer Care Engineer
03/2017 - PRESENT
Boston, MA
  • Technical license support, including technical documentation from PG7716 to licensee,
  • Statistical Process Control Knowledge
  • Out of Control Action Plans
  • Condition Based Maintenance
  • Establish and maintain common ways of working (best practices)
  • Creation of new and review/update existing Procedures
  • Participation within cross functional continuous improvement project teams
Customer Care Engineer
01/2013 - 11/2016
Dallas, TX
  • Work with manufacturing on scheduling and performing pre-production and production pilot runs to support the process qualification for the projects
  • Prepare and present detailed project reviews for assigned projects
  • Have regular contact with outside suppliers and internal manufacturing areas by providing engineering analysis of proposed designs and design requirements
  • Carry out and implement projects/activities within the implementation’s scope of
  • Performing repair, upgrade and maintenance of laboratory instruments at customer site mainly in your assigned region
  • Prioritizing, planning and executing your activities in accordance with BD Kiestra processes and the specified customer service level agreements
  • Maintaining personal tools and spare parts inventory at adequate levels for a successful execution of your tasks
Technical Customer Care Engineer
07/2009 - 08/2012
Boston, MA
  • Managing escalation and solving complex technical problems reported by the Customer Service Desk, Customer and local Service organizations
  • Conducting basic technical training programs for customers
  • Performing instrument failure analysis, screening and follow-up for continuous reliability improvements
  • Documenting and maintaining all relevant data in the BD service management systems in order to guarantee optimal data accuracy and quality customer reporting
  • Monitor and Track various contracts and related revenues under execution
  • Clearly and professionally interact with customer, regarding status of visit schedule/ Parts information/
  • Experience in the process control industry

Education


Washington Adventist University
2004 - 2008
Engineer's Degree in Engineering

Professional Skills


  • Possess strong data evaluation/trending and general analytical skills
  • Good prioritisation and communication skills
  • Design skills/experience in Electrical, Electronics, PCB components, software electronics
  • Strong analytical skills / attention to detail
  • Strong communication skills and team oriented, able to build new customer relationships and improve existing ones
  • Possess good time management skills and able to prioritize work
  • Demonstrated experience in both product development and manufacturing introduction

How to write Care Engineer Resume

Care Engineer role is responsible for software, general, gis, design, education, customer, analytical, planning, finance, training.
To write great resume for care engineer job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Care Engineer Resume

The section contact information is important in your care engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Care Engineer Resume

The section work experience is an essential part of your care engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous care engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular care engineer position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Care Engineer resume experience can include:

  • Good interpersonal skills for written, oral and face to face communications
  • Solid product care and engineering experience
  • Coordinate and plan project-scoping activities to effectively outline project metrics and deliverables for goal establishment for current products
  • Inter personnel communication skills
  • Work closely with third party vendors and technology staff to provide an excellent customer experience
  • Effectively communicate complex technical issues to a broad range of customers and departments within Schneider Electric

Education on a Care Engineer Resume

Make sure to make education a priority on your care engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your care engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Care Engineer Resume

When listing skills on your care engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical care engineer skills:

  • Demonstrate strong skills relating to motivation, organization, and communication
  • Experience working with Microsoft Office 365, Okta, Box, Dropbox, Slack, Quip, and Windows and Mac environments, and have a good understanding of networks
  • Strong experience and understanding of Mobile Networks (GMS, UMTS, LTE) and IP Networks
  • Proven experience in a technical, customer facing position
  • Communicate effectively within the organization as well as with customers regarding technical issues
  • Trouble shooting Capabilities - Apply logical, analytical & technical diagnostic skills to resolve problems speedily

List of Typical Experience For a Care Engineer Resume

1

Experience For Customer Care Engineer Resume

  • Proven experience in all aspects of engineering principals and techniques
  • Build a solid team knowledge base by developing and improving on training materials and coaching new team members
  • Skilled in troubleshooting, problem solving, and analyzing data and information
  • 2nd line support experience with Microsoft applications
  • 2nd line support experience with Apple applications and devices
  • Understanding of PCs, Networks, OS platforms, databases, telephony, software applications, and ACDs
  • Contributes actively to the execution of customer requirements, e.g. quoting, order handling, after sales
  • Is engaging with other team members and teams within the Emerson network to maximize fruitful relationships and reduce waste in request processing
  • Comprehensive understanding and sound knowledge of PLC controlled manufacturing platforms
2

Experience For Senior Customer Care Engineer Resume

  • Provide on ­‐ site training to the customer
  • Installation & commissioning of GC,HPLC,IC,GCMS instruments,
  • Triage systems and network issues reported by both internal and external proactive monitoring systems Contribute to the Micro Focus SaaS knowledge base
  • Provide quality service and support to Micro Focus SaaS customers including but not limited to
  • Perform hands ‐ on site troubleshooting, service and repairs
3

Experience For Product Care Engineer Resume

  • Ensure variant generation and implementation of product improvement actions (cost/quality on existing products)
  • Provide technical support to the factory solving of short-term problems
  • Adheres to Trade Compliance regulations according to the level and procedures described in ECME49. (Ref.: Emerson Trade Compliance European Legal Website)
  • Commercial negotiation and product sourcing background desired
  • Assignment requires application of basic engineering concepts and principles and knowledge of quality assurance procedures
  • Support implementation of new and/or modified components in manufacturing
  • Represent engineering function in the first part approval process
  • Facilitates Formal Failure Analysis (FFA) and problem solving efforts and supports the reliability improvement initiatives
4

Experience For Technical Customer Care Engineer Resume

  • Reviews network problems and ensures all learning’s are shared with appropriate stakeholders
  • Exposure & working knowledge to XML
  • Time served Apprenticeship in Mechanical; Electrical/Electronic engineering is an essential requirement for the role
  • ONC/HNC or similar in Mechanical or Electrical/Electronic Engineering preferable
  • Measurement & control background
  • Customer support through telephonic & remote support and on site visit
5

Experience For Senior Product Care Engineer Resume

  • BE in Instrumentation / Electronics
  • Process knowledge of mono and B-Axial film, BOPP, BOPET, Co-Extrusion, cast film extrusion, Film/Sheet Extrusion, Extrusion coating & lamination, Non woven process pertaining to the measurements of the web and its control
  • 1) Attend installation, maintenance and break-down calls of customer. Guide customer in planning and maintaining optimum spares stock. Maintain and update all necessary records related to the customers for whom he is the primary engineer
  • 2) Ensure customer is satisfied with the performance of our instrument and the intended application is productive for customer
  • 5) Work closely with Sales Team / Supply Chain and Finance to ensure customer satisfaction and problem resolution
6

Experience For Customer Care Engineer Ludwigshafen Resume

  • 6) Participate in implementation of process improvement initiatives associated with customer centric service operation
  • Provide high-level technical support to external customers at their location
  • Provide functional and administrative support to Micro Focus customers
  • Provide application expertise for Micro Focus SaaS products and services
  • Contribute to the Micro Focus SaaS Customer Care continual improvement efforts
7

Experience For Asset Care Engineer Resume

  • Represent the Micro Focus SaaS with excellence
  • Customer service and advocacy
  • Micro Focus SaaS applications administration and configuration
  • Provide Micro Focus SaaS customers with product expertise through investigation and problem identification
  • Process development and process improvement
8

Experience For Predictive Care Engineer Resume

  • Receive direction for housecalls via radio
  • Assist engineers and mechanics with repairs
  • Development and implementation of cost out pipeline to meet company’s yearly cost reduction target
  • Development and implementation of technical solutions to improve quality performance of washers and dryers
  • Development and implementation of new model variants to support creation of competitive product line
9

Experience For Care Engineer Resume

  • Report the progress, risks and deviation to the Project Manager and/or Product Care Manager
  • Assure that technical solutions to activities are well-verified and defined
  • Make sure that technical documentation is updated and available
  • Take part in creation of test plans made by Tech & Lab
  • Evaluate test results and identify, plan and implement any correction actions
  • Place external orders such as prototypes etc after approval from Product Care Manager or concerned cost center owner
10

Experience For Customer Care Engineer Resume

  • Check and certify invoices
  • Approve technical documentation and archive them in corret way
  • Participate in all aspects of a project from inception through the implementation in production
  • Ensure project or technical solutions transfer to production
  • Develop project investment and cost budgets—capital, cost, and expense estimation to develop product targets for financial viability review
  • Develop milestone schedules and execute a project within published timeline
  • Accountability for design and problem resolution to design, develop and implement robust designs with proper verification, validation and manufacturing sign off for seamless product introduction and after production implementation support
  • Understanding of engineering principles, project management, and new product development activities to create, design, develop and implement new features for refrigeration group
  • Provide internal and external customers with answers to general questions regarding sales tools, product specifications, product information, etc

List of Typical Skills For a Care Engineer Resume

1

Skills For Customer Care Engineer Resume

  • Fluent English skills in both spoken and written
  • Solid experience with Protocol Analyzer Tools (Wireshark, Tektronics etc.) and internal message flow protocols
  • Solid experience with Nokia Core products (Subscriber Data Management) NT-HLR, HSS and OneNDS
  • Proven flexibility and a strong team player
  • Proven experience with project management and the ability to interact in cross-functional teams
  • Motivation to keep abreast of new technologies and to apply learned skillset to the role
  • Take ownership and manage customer cases and customer expectations effectively and professionally
2

Skills For Senior Customer Care Engineer Resume

  • Previous experience resolving quality related manufacturing matters or developing quality improvements
  • Experience in operations, troubleshooting, servicing of non contact type thickness gauging equipment
  • Experience in Case Handling, including Emergency Support activities
  • Specialist knowledge and experience in supporting one Aspect product and at least one other product family
  • Relevant work experience supporting customers in a technical environment OR commensurate college-level coursework, or a combination of both
  • Experience of call logging software preferably Sales Force
  • Solid understanding of OEE concepts
  • Knowledge and experience with refrigerator of appliance manufacturing would be advantageous
3

Skills For Product Care Engineer Resume

  • Experience working with CAD CATIA V5 and PDM systems
  • Experienced working with quality system and procedures
  • Experience with Enterprise videoconferencing software and hardware (e.g., Zoom, Polycom, Webex, BlueJeans, Skype, Hangouts, etc.)
  • Experience with supporting multiple platforms of mobile devices: iOS devices, and Android
  • Quickly and appropriately prioritize multiple requests and to bring them to successful resolution
  • Experience in handling different type of radioactive & X-ray sources
  • Provide on ‐ site installation, validation and commissioning of instruments
  • PPAP’s approval, ECN’s generation and approval experience
4

Skills For Technical Customer Care Engineer Resume

  • Your are able to share your experience and knowledge with others within and outside your department/region
  • Operate workshop machine tools
  • Proven ability to take responsibility for task with responsible on CAD of parts/components developments
  • Experience in design and development of domestic Refrigerators
  • Proven ability to take responsibility for task
  • Fluent in Thai and good English
  • Strong background in CAD design
  • Experience with computer applications: MS Excel, MS Word, MS Project and 3-D design software
  • Proven expertise with Project Management and the ability to interact in cross-functional teams
5

Skills For Senior Product Care Engineer Resume

  • Previous experience with GIS or Power Utility Electrical manufactured components
  • Experience in a Videoconference Support / Executive Support / Service Desk / Help Desk environment is required
  • Experience in an international organization/company is appreciated
  • Good in customer communication
  • Responsible of the system calibration and validation [ IQ & OQ]
  • Relevant small appliance experience
  • General knowledge on three areas (PQI, MSP, PDI and NVD) and solid in one area
  • Interesting job and challenging tasks
  • Generating service revenue by selling spare parts / AMCs etc
6

Skills For Customer Care Engineer Ludwigshafen Resume

  • Generating revenue through the AMC and spares selling
  • Working knowledge of pneumatic, hydraulic and electrical/electronic control systems
  • Handling different type of radioactive sources for installation & uninstallation
  • Knowledge of the main manufacturing processes (metal processes, injection molding, die casting) and assembling is appreciated
  • Ensure proper recording and closure of all issues using a variety of resources, including bFO, GCCMP, files, etc
  • Support Marketing, Electrolux Group Design, Production/Supplier, Tech & Lab, Sourcing, Tooling Team, Quality and others as needed with product knowledge
  • This role involves working in both an engineering workshop and a clean room environment
  • Quality practice; understanding/recognition and compliance to Safe Working Practice
  • Root cause analysis, problem-solving methodology, design for manufacturing, and Lean / Six Sigma Toolbox
7

Skills For Asset Care Engineer Resume

  • Liaise between customers, after-sales and marketing regarding product quality returns
  • Installation & Commissioning, maintenance & servicing of thickness gauge at customer sites
  • Lead projects from idea to manufacturing, following the Change Implementation process
  • Plan and follow up on MSP, PQI, PDI, NVD, supporting activities and Special Assignment engineering activities
  • Plan, lead and delegate the engineering work within the engineering team
  • Provide training to the team to help increase their competencies
  • Engineer graduated in Telecommunications, IT or Electronic Engineering
8

Skills For Predictive Care Engineer Resume

  • Knowledge of Electrical and Electronics components design, assemblies and manufacturing processes to make them
  • Knowledge of design of components, assemblies and manufacturing processes to make them
  • High level of understanding and knowledge of how to successfully provide technical support to customers over the phone and via email
  • Occasional travel for training and customer interactions (up to 20%)
  • Ability and willingness to work alternative schedules including weekend, and on-call hours as needed
9

Skills For Care Engineer Resume

  • Opportunities for raising professional qualifications and knowledge exchange
  • Opportunity to develop your career on local and global level working in Poland
  • Receives the EME case, assess severity and collects information and symptoms needed for technical analyses and activating emergency engineer on duty rota
  • Ensures the EME case data and reporting quality
  • Work with field service engineers to arrange on-site visits or troubleshooting as required
  • Handle all customer calls through toll free number of Customer Care Centre linked to cell phone after working hours
  • Process knowledge of flat sheet extrusion such as Extrusion coating / BIAX etc
  • Additional knowledge of Rubber calendaring and non woven application preferable
10

Skills For Customer Care Engineer Resume

  • Ready for frequent traveling with long stays. 15 to 20 days a month
  • Measurement principle knowledge, with mechanical, electronics, windows operating system and communication (Serial, TCP/IP) knowledge
  • Structured engineering approach
  • Perform hands ‐ on-site troubleshooting, service and repairs
  • Timely and professionally handle field service calls and issues arising from the field service visits

List of Typical Responsibilities For a Care Engineer Resume

1

Responsibilities For Customer Care Engineer Resume

  • Experience in Product Development in the home-appliances business area is appreciated
  • Implementing, applying of existing and new processes
  • Provide reliable support to customers 24/7 by working an early shift overlapping with Europe (Times TBA)
  • Review and make recommendations to technical support documents, application solution write-ups, FAQs and other supporting materials
  • Work using personal initiative and within a team environment
  • Ensure that close working relationships are established and maintained with peers on the Technology teams
  • Enjoys helping people
2

Responsibilities For Senior Customer Care Engineer Resume

  • Provide continuous technical support to SICK direct sales teams, distributors and/or customers through telephone conversations and written communication
  • Handle difficult customer situations upholding and/or improving customer perception of SICK, Inc.; solve, or escalate as appropriate, customer problems as expeditiously as possible
  • Answers customer phone calls professionally and consistently; interface customer calls with the CRM system
  • Use CRM system for all customer and sales process data to ensure proper documentation and retention
  • Provides a highly responsive service oriented interface for Field Sales, distributors and customers
3

Responsibilities For Product Care Engineer Resume

  • Document and escalate recurring themes that are found in customer comments and/or complaints, ensure that the information is given to the right people to resolve problems
  • Conduct post-sale customer surveys in order to determine their satisfaction with equipment and answer any questions regarding problems or issues; document information gathered in CRM
  • Mentor, train and support Customer Care Technical Support I
  • Recommend process improvement solutions
  • Provide in-depth problem determination and verification, including (but not limited to) Root Cause Analysis reports. Troubleshoot and resolve issues utilizing all available tools, resources, and documentation. Engage additional resources when necessary
4

Responsibilities For Technical Customer Care Engineer Resume

  • Provide effective and consistent communication to management, peers and account team in support of customer. Ensure customers understand the contact center management concepts behind the software
  • Provide effective and consistent communication to management, peers and account team in support of customer. Articulate the technical operations and functioning characteristics of assigned products
  • Possess an in-depth level of Aspect product knowledge within a specific area of technology focus to manage complex customer issues and escalations. Work on issues where analysis of situations or data requires an evaluation of variable factors. Internal and external contacts often pertain to company plans and objectives
  • Industry experience, ideally as process engineer and in sales
  • Operational excellence experience desired
  • Reports regularly on customer requirements, competition and within the agreed Delegation of Authority, including discount, price and volume structures
  • Actively reports workload to maximize utilization of team resources
  • Adheres to Business Ethics stipulated by Emerson
  • Exhibited Think Customer attitude and professional communication
5

Responsibilities For Senior Product Care Engineer Resume

  • Provide visibility the business units require to meet customer needs and identify resource requirements
  • Interact with customers to provide information in response to inquiries about products and services and to coordinate root cause and corrective actions in order to resolve complaints
  • Plan, coordinate, and schedule all warranty activity to provide an effective, efficient, systematic and sequential flow of work according to the established quality process
  • Travel up to 10% of the time to visit customers, field service locations, and manufacturing plants when necessary to address quality issues and maintain positive working relationships with internal and external customers
  • Provide best in class support for the 21CF and Fox video conferencing environments while serving as the main source of contact for meeting and conference support
  • Plan, schedule and execute videoconferencing equipment procurement, installations, upgrades, and replacement projects
  • Work with the team to maintain the videoconferencing asset inventory
6

Responsibilities For Customer Care Engineer Ludwigshafen Resume

  • Train Executives and their Assistants on current and new videoconferencing technologies available to them
  • Lead and manage videoconference-related initiatives and support staff (employee and 3rd party)
  • Work with the Executive Support team to provide best in class, white-glove support to 21CF and Fox Executives and their Assistants
  • Improve technical proficiency in accurate system diagnosis and repair
  • Assist and lead other members of the team when appropriate to complete tasks in the necessary timescale
  • Manage time to fulfill tasks efficiently, in the correct priority and to the required level of quality, within the context of the objectives supplied by management
  • Work directly with the wider technology team on special projects, including but not limited to new technology deployments and cybersecurity initiatives
  • Work with the Executive Support team and all other technology groups to escalate and follow-up on complex issues and projects
  • Support remote access and cloud technologies to ensure 21CF and Fox Executives and their Assistants can work from remote locations
7

Responsibilities For Asset Care Engineer Resume

  • Serve as a liaison between 21CF / Fox and third-party vendors
  • Provide oversight and operational support of the HELP Bar
  • Provide ad-hoc support to employees based on the drop-in nature of the HELP Bar
  • Ensure technology support meets the customer satisfaction requirements aligned with Service Desk and Deskside Support Service Level Agreements
  • Work with 3rd party suppliers to ensure sufficient capacity for current and agreed future business requirements
  • Work with the Service Providers to test proposed Technology for use within Fox
8

Responsibilities For Predictive Care Engineer Resume

  • Arrange and hold operational contacts and meetings between the different vendors and business departments as required
  • Plan and manage promotional events
  • Demonstrate excellent interpersonal skills (written, oral, and face to face communications) and telephone manner together with the ability to handle challenging support situations with a calm and methodical approach
  • Formal education preferable. Desirable qualification in a technical discipline, demonstrating skills in the understanding, investigation, analysis, and presentation of complex information
  • Experience in training and demonstrating to others
  • Experience working with Active Directory, Microsoft Office 365, Okta, Box, Dropbox, Zoom, Slack, Quip, Windows and Mac environments, and have a good understanding of networks
  • Perform first analysis of line and field rejected parts
  • Functional test spec definition
9

Responsibilities For Care Engineer Resume

  • Data management of functional test results
  • First analysis and disposition of deviations
  • Ownership of Bill of Materials updates
  • Spare part and obsolescence management
  • Provides leadership and oversight for the development of Reliability Centered Maintenance (RCM) for brewery equipment
  • Leads Condition Based Maintenance (CBM) specialist team and work practices
  • Provides education and technical support for Asset Management systems and best practices
10

Responsibilities For Customer Care Engineer Resume

  • Promotes brewery safety, quality, and sustainability initiatives to support an engaged and proactive workforce
  • Process knowledge of flat sheet extrusion and its control
  • Process knowledge of mono ad B-Axial film, BOPP, BOPET, Co-Extrusion, cast film extrusion, Film/Sheet Extrusion, Extrusion coating & lamination, Non woven process pertaining to the measurements of the web and its control
  • Exposure to maintenance of thickness measurement equipment for flat web application (plastics/Rubber/Float glass/non woven)
  • Your personality is pragmatic, solution-oriented, stress-resistant but aware that procedural boundaries need to be respected at any time

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