Business Process Improvement Resume Sample

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Damien Carroll
39823 Vincenzo Alley,  San Francisco, CA
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Work Experience

Business Process Improvement Specialist
09/2015 - PRESENT
San Francisco, CA
  • In depth knowledge of BPI and project management tools and methodology
  • Focus on driving measurable improvements across GSS and within functions by deploying Process Improvement / Lean / Six Sigma principles to assigned problems
  • Establish and use quality metrics to drive change and deliver measured improvements
  • Identify new areas to apply Six Sigma Process Improvement / Lean /methodologies
  • Take ownership of specific initiatives from inception to implementation and work closely with the central Program Management Office (PMO) in order to remain aligned with the broader GSS Strategy and portfolio of ~25 business and technology projects across GSS
  • Solve complex problems and deliver financial results, which contribute to the achievement of business goals
  • Provide GSS with expertise in re-engineering tools, metrics, and analysis in order to impact the bottom line and gain a better understanding of business results
  • Identify and address issues, which could be detrimental to ROI
  • Identify and manage opportunities for increased ROI
OCM Business Process Improvement BA
05/2013 - 05/2015
Phoenix, AZ
  • Well developed analytical and information gathering skills: able to question complex information to identify root-cause and effect and deliver inspiring solutions whilst displaying an entrepreneurial spirit
  • Effective, proactive communicator and motivational, collaborative team member; able to prioritise and ensure deadlines are met through effective time management and planning
  • Inspirational relationship builder with the ability to deliver commercial and operational messages and positively influence stakeholders emerging from a wide audience
  • Good working knowledge of Lean or similar methodology and the confidence, belief and understanding to apply the associated tools in an effective and influential manner to solicit the most appropriate and effective solution
  • Knowledge of how to use SharePoint sites, pages, and Web parts
  • Work with stakeholders to capture business requirements and analyze narrative process descriptions, procedures, or work instructions and performance metrics
  • Support the implementation of process improvement recommendations, including training, communications, and lessons learned
Business Process Improvement Internship
06/2008 - 03/2013
San Francisco, CA
  • Build relationships with other departments to ensure this team’s services are fully utilized and effectively coordinated across teams
  • Developing and analyzing a comprehensive set of end to end (E2E) process improvement opportunities in support of strategic / operational E2E process performance
  • Work in a collaborative manner with teams across the business to monitor, measure and ultimately improve business processes; recognising and documenting tangible benefits
  • Undertake comprehensive reviews of Alphabet business processes, identifying and implementing opportunities to enhance the customer experience, meet regulatory requirements and mitigate business risk
  • Develop automated business processes suitable for implementation through our BPM suite
  • Lead and manage local business projects, responsible for project teams and resource, stakeholder management, project definition, scope and overall successful project delivery
  • Provide business consultancy support for business change related subjects including leading workshops, production of supporting documentation, presentations and recommendations
  • Lead and support local business change and transformational initiatives applying an ‘inclusive’ approach to support change delivery
  • Proven relevant experience of motivational process improvements and implementation; ideally within a collaborative, regulated or financial services environment


Herzing University - Birmingham Campus
2002 - 2007
Bachelor's Degree in Business

Professional Skills

  • Strong interpersonal skills with ability to communicate effectively at all levels of an organization, including executive management
  • Excellent problem solving and team building skills required
  • Deal effectively with multiple tasks, prioritise effectively and find workable solutions when faced with challenges
  • Demonstrate effective project leadership and management skills
  • Demonstrated leadership skills and ability to drive change in a complex environment
  • Excellent interpersonal skills – ability to build relationships and influence without authority
  • Aptitude and communications skills related to leading and acting independently as a member of the Management Team

How to write Business Process Improvement Resume

Business Process Improvement role is responsible for procurement, finance, training, integration, database, purchasing, planning, reporting, design, research.
To write great resume for business process improvement job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Business Process Improvement Resume

The section contact information is important in your business process improvement resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Business Process Improvement Resume

The section work experience is an essential part of your business process improvement resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous business process improvement responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular business process improvement position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Business Process Improvement resume experience can include:

  • Excellent planning and organizational skill
  • Strategic skills: understand the wider playing field beyond own function; break down the silos
  • Experience facilitating process mapping sessions, defining value streams and non-value tasks
  • Understands business strategy and translating into priority learning requirements
  • Past experience working on and/or leading cross functional projects
  • Experience leading teams in the delivery of business process improvement/engineering programs and solutions that meet business needs

Education on a Business Process Improvement Resume

Make sure to make education a priority on your business process improvement resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your business process improvement experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Business Process Improvement Resume

When listing skills on your business process improvement resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical business process improvement skills:

  • Utilize effective interpersonal and leadership skills to engage team members and build teamwork
  • Strong interpersonal, written communication and presentation skills
  • Proven ability to effectively lead and/or support change
  • Advanced project management, mentoring, and coaching skills
  • Work effectively with dotted line reporting relationships for own assignment and that of team members
  • Demonstrated ability to build and lead a strong motivated team by providing guidance, feedback and day to day direction for associates

List of Typical Experience For a Business Process Improvement Resume


Experience For Business Process Improvement Specialist Resume

  • Experience implementing and standardizing Key Performance Indicators (KPIs) throughout an enterprise organization
  • Project leadership skill: knows how to set up and run projects; able to lead cross functional multicultural teams. Leading without authority
  • Be a flexible team player, including working in a dynamic environment with some ambiguity
  • Experience with business process discovery, modeling and analysis (BPMA, BPMN) tools and an understanding of BPI/BPM methodologies and approaches (DMAIC, PDCA, OODA Loop, etc.)
  • Provide technical writing support to Customer Service Operations in the creation of Standard Operating Procedures (SOPs)
  • Provide technical writing training to new hires
  • The ability to be a change agent, using influence, education and persuasion to build relationships and gain support for change adoption
  • Perform ongoing reviews of published materials and recommend revisions or changes in scope, format, and content
  • Communicate with Training Team to ensure all process changes are included in documentations

Experience For Business Process Improvement Leader Resume

  • Distribute work to technical writing team
  • Familiarity with Change Management theories and best practice approaches (i.e. Kotter’s Change Model, ADKAR, Fisher’s Process of Transition, etc)
  • Track record of successful implementations that deliver value to the business, resulting in measurable business outcomes, while demonstrating business acumen and the ability to express process improvement work in terms of business value
  • Hands-on experience with process modeling, analysis, and BPM platforms and simulation tools
  • Demonstrated proficiency with lean concepts (Six Sigma, Kaizen, Kanban, etc.) and their application to help drive business efficiency

Experience For Business Process Improvement Lead Resume

  • Experience working on projects using a variety of process redesign methods (such as business process re-engineering, value chain analysis, lean Six Sigma, total quality management)
  • Demonstrated ability to effectively communicate with stakeholders at all levels of the organization, and be a change agent in a way that positively increases adoption
  • Relevant experience is required
  • Familiarity with Business Process industry technology, trends and best practices
  • The Director supports delivering high standards of service to customers through global Quality and Business Process Improvement staff of transactional auditors, data analytics and technology resources of the BPO’s
  • Global deployment and control of WABCO S&P System
  • Of S&P Community follow standard S&P processes and templates
  • S&P business improvement initiatives and projects implemented on time
  • Lean Six Sigma Green Belt certification required within 6 months

Experience For VP Business Process Improvement Resume

  • Analyze and monitor data and key performance indicators related to time, cost, and quality to surface potential operational improvement initiatives
  • Partner with business leads in the region to built and maintain strong connection and act as primary liaison between the region and global (Vegetable Optimization Leadership Team, VOLT). also be the linking pin for your peers in the EMEA Supply Chain Strategy and Operation team and leverage their resources
  • Additional responsibilities: Act as project manager for high profile projects
  • Technical skills: strong analytical skills supported by an excellent understanding of all related business systems and tools (SAP, BO/BI, Spotfire, MS office, etc…)
  • Communication skills: Strong business communication and presentation/reporting skills to share effectively to both technical and non-technical teams. Comfortable with operating in a high-visibility role
  • Influencing skills: Enabler with strong desire to break “status quo” through challenging existing (restraining) conventional views while promoting a culture of Continuous Improvement
  • Manage a team consisting of 4-6 associates tasked with providing technical writing support to Customer Service and cultivating an environment of inclusiveness within the team
  • Communicate effectively with employees to provide coaching and feedback, identify development opportunities pertaining to personal and professional growth, and reinforce
  • Provide 1st line of defense against Operational Risks related to ineffective established processes

Experience For Senior Director of Business Process Improvement Resume

  • Work with leadership to understand business strategy, direction, tactical and strategic
  • Initiate requirements, develop, track, and coordinate SOP delivery, approval, revisions, and reproduction and electronic delivery requirements
  • Analyze changes to determine need for revisions in previously published materials and development of new material
  • Translate complex technical content into easily readable text or tables, charts, and graphics
  • Select photographs, drawings, diagrams, screenshots, and charts to illustrate materials

Experience For Associate Business Process Improvement Specialist Resume

  • Incorporate Compliance, Legal and Risk reviews where applicable
  • Facilitate routine priority meetings with all Customer Service business units to establish technical specifications and determine subject material to be developed into SOPs or Job Aids
  • Responsible for complex design, development and implementation of strategy
  • Ensures organizational alignment to health care industry standards and client expectations
  • Benchmarks with industry best practices
  • Interacts with business unit/function senior and executive leadership Requirements
  • Supports as team member in global process improvement initiatives

Experience For Business Process Improvement Executive Resume

  • Provides process improvement support in cross-functional project teams
  • Collects data and insights from operations to identify root cause of problems
  • Regularly provides progress updates to manager and work sponsor/requestor
  • Action orientated self-starter who is driven to deliver results and exceed expectations
  • A critical thinker with the ability to understand the implications of a given scenario within the operational context

Experience For OCM Business Process Improvement BA Resume

  • Analyze business requirements and recommend solutions for project
  • Serve as a contact for cross-functional projects led by other departments
  • Represent Process Improvement Solutions Delivery team as a liaison with other project units to share in best practices
  • Stand up process improvement capability across the entire value chain, including (but not limited to) Commercial, Procurement, Operations and Finance. The role includes process catalogue and architecture, governance, standards and continuous assessment
  • Recommend project management methodology, tools and techniques

Experience For Associate Director of Business Process Improvement Resume

  • Strong working knowledge of Six Sigma, Lean, Kanban and BPM tools (such as Bluelive, Visio, ProVision), problem solving / root cause analysis and process management
  • Analyze data sets for critical insights, patterns, and trends to develop and communicate opportunities for optimization of the business
  • Develop and build queries and dashboards to help leaders gain insight into business trends and root causes. Work with management teams across all functional areas to create automated and ad-hoc reporting
  • Responsible for supporting management team by attending to questions and concerns, including providing individual support and escalation of incidents as needed. Serve as a Subject Matter Expert on analyses and data development for the Leadership team
  • Strong communication skills & process orientation. Work with a diverse group of customers, subject matter experts, and technical developers
  • Meet with team leaders and other internal customers to gather necessary feedback including insights into process and data usage. Then apply learnings to analysis and reports to improve delivery of data and insights
  • Work directly with Telecom and IVR teams to ensure positive customer experience. Including creating splits, updating phone experiences, and leading projects for phone-related requests

Experience For Regional Business Process Improvement Leader Resume

  • Maintain Customer Experience documents and ensure accuracy for Business leaders. Coordinate BCP efforts for phone hours of operation
  • We expect excellent command of German and English
  • Driving success, with a view of the big picture, and quantifying a project / solution’s impact
  • Define The Business’ goals and definitions of success, ensuring resilience through training and documentation
  • Analytical by nature with a thirst for problem-solving and improving processes
  • Participate in team goal setting and the communication of strategic direction and goals
  • Proficient in Microsoft office products including excel, internet and database applications
  • Professional certification, e.g., Purchasing Management Association of Canada, Institute for Supply Management
  • Understands full end to end process integration including Source-to-Settle, Spend Management with Supply Chain/ Back to Basics Technologies

List of Typical Skills For a Business Process Improvement Resume


Skills For Business Process Improvement Specialist Resume

  • Excellent communication skills at all levels of the organization – verbal, written, presentation and listening
  • Excellent negotiation skills and the ability to resolve multiple, conflicting viewpoints in order to set the scope and outcomes of BPM work
  • Strong stakeholder management, including facilitation, consensus building, conflict resolution, resource management and third party supplier management
  • Practice resilience while negotiating for scarce resources (time, attention, funding, and priority) across functional organizations required to manage projects
  • Has experience leading teams on improvement and change initiatives
  • Can be flexible with changing priorities
  • Management experience including significant interactions at the director level or equivalent
  • Experience working with SAP Business Objects and TIBCO Spotfire Business Intelligence

Skills For Business Process Improvement Leader Resume

  • Experience working with Aspect Real-Time Management and Call Center Management programs
  • Consult with business partners across athena to identify opportunities for improving efficiency, quality, and customer experience
  • Experience leading medium to large scale business process improvement initiatives
  • Experience working with project teams to define requirements related to process improvement
  • Conducts controlled prototypes/tests to prove out improvements prior to wide-spread implementation
  • Program evaluation, data analysis and process improvement experience
  • Experience in Lean Six Sigma or another Process Improvement Methodology

Skills For Business Process Improvement Lead Resume

  • Experience in Lean, Six Sigma and/or another Process Improvement Methodology
  • LEAN project team or stream lead experience
  • Experience in the insurance industry
  • Experience in a Continuous Improvement role; CIP designation is an asset
  • Experience in a Contact Centre operation, preferably in the financial services industry

Skills For VP Business Process Improvement Resume

  • Proven track record of successfully delivered process improvement projects
  • Demonstrated ability and proficiency in managing projects in a facilitative and collaborative manner
  • Prioritize and manage multiple project deadlines is essential
  • WABCO S&P System processes validated by S&P Leadership and other WABCO functions
  • Experience with people and/or project leadership
  • Create and oversee SOP list of processes to be documented, ensuring SOPs are prioritized by importance
  • Experienced in project management to successfully achieve business goals
  • Execute copy editing and quality assurance reviews, including reviewing for grammar, style, context, and spelling

Skills For Senior Director of Business Process Improvement Resume

  • Provides project/process management consulting, coaching, and training to business teams across different disciplines
  • Document business processes, including process mapping using Microsoft Visio or an equivalent application
  • Occasional lifting and carrying of up to 25 lbs
  • Expertise in leading and implementing business change
  • Displays broad and in depth understanding of marketplace dynamics, competitors and learning trends to implement best practices
  • Responsible for maintaining health scorecard at LOB or enterprise level and working with LOB leadership to design and implement process improvement plans
  • Works well balancing competing deadlines

Skills For Associate Business Process Improvement Specialist Resume

  • Learn quickly, work independently, and apply critical thinking and active listening
  • Motivate, lead and manage a team of diverse stakeholders including SMEs
  • Excellent interpersonal and persuasion skills up to board level; able to communicate and influence all levels of the business; able to understand complex concepts and communicate them in a simple manner
  • Strong attention to detail; clear process and delivery focus; robust, disciplined and thorough, combined with the ability to be strategic, see the big picture and be perceptive, practical and pragmatic
  • Flexible in approach; always seeks more efficient ways of doing things

Skills For Business Process Improvement Executive Resume

  • Overcome technical, cultural, & functional barriers while continuing to progress projects to completion
  • Integrate with neighboring functions, such as Audit, Legal, Finance, HR, etc
  • Cross process view and problem solving attitude
  • Self-Committed, proactive and cross functional team-working attitude
  • Participation in/or leading transformational organization change
  • Basic understanding of Agile methodology
  • Review and map core operations of the Interface Network Management team, identifying inefficiencies, waste, and manual effort
  • Support the collection, review, and version tracking of procedures

Skills For OCM Business Process Improvement BA Resume

  • Develops highly impactful strategies for aligning the business goals with the organizational process
  • Drives and implements the identified key performance indicators while leading certification programs
  • Advanced understanding and application for BPI (Lean) methodologies and tools (i.e. mini-tab, etc.)
  • Leads regional process improvement initiatives Diagrams and evaluates existing processes as well as designs new processes
  • Assists in setting the direction on approaches and tools to build, streamline, implement, and/or automate key processes
  • Manage projects from the simple to complex. Including coordination across business functions to achieve defined project goals
  • Be at ease with the low cost easyJet culture that is informal, friendly, open and passionate
  • Learn and work on a variety of business processes
  • Internal office environment with moderate noise level

Skills For Associate Director of Business Process Improvement Resume

  • Familiar with project management, process analysis and risk & control assessment
  • High level of ethical standards and integrity
  • Conducts assessments by observing processes in the physical workplace, comparing current conditions to requirements, selecting countermeasures to problems that address root causes and prioritizing actions based on their impact
  • Uses the Kaizen problem solving method when defects arise or intended results cannot be achieved by following a systematic cycle of PDCA (Plan, Do, Check, Adjust)
  • Facilitates process mapping to identify inefficiencies in productivity and optimize the sequence of work to enable flow
  • Uses visual management tools to indicate normal operating conditions, make abnormal situations apparent and reinforce accountability to follow standard work processes
  • Conducts Rapid Improvement Events to make real time improvements to existing processes by including the people closest to the work in a focused, hand-on workshop to identify ways to improve quality, speed and remove low-value activities

Skills For Regional Business Process Improvement Leader Resume

  • Coaches leaders on lean principles and how to remove waste and create standard work for themselves and their organization
  • 2+years of experience with demonstrated comprehensive knowledge of Lean methodologies and tools including Kaizen, A3, Daily Management System, Visual Controls, Process Mapping/Measurement and Leader Standard Work
  • The ability to energize and motivate people and to effectively communicate with all levels of the organization
  • Strong organization and project management skills including creating and managing a project plan, timeline, budget and overseeing the quality of project deliverables both within team and across project partners
  • Has some systems experience (SAP, Salesforce etc.)

List of Typical Responsibilities For a Business Process Improvement Resume


Responsibilities For Business Process Improvement Specialist Resume

  • Proven interpersonal, communication, negotiation, influence and leadership skills
  • Demonstrated ability to communicate with diverse stakeholders using influence and authority
  • Progressively responsible and related experience in the SCM field, preferably in an Engineering, Procurement and Construction (EPC) environment
  • Demonstrated ability to be innovative, take initiate, lead and manage change
  • Has a strong business acumen
  • Provide leadership and support in developing and implementing standard operating procedures
  • Manage the process to review and approve content, process maps and procedures while ensuring accuracy, consistency and alignment with best practices
  • Act as a subject matter expert, coach, mentor and functional trainer providing support and guidance

Responsibilities For Business Process Improvement Leader Resume

  • Assess emerging trends in the area of procurement processes and capabilities to provide the greatest potential for improvement
  • Intermediate to Advanced proficiency in Microsoft Excel, Word, PowerPoint, and Outlook
  • Identify trends and solve problems with data
  • Work independent and in group atmosphere
  • Facilitate and lead the development of current and future processes, flowcharts, process maps and detailed procedures
  • Recommend process changes that enhance service delivery and minimize inefficiencies

Responsibilities For Business Process Improvement Lead Resume

  • Provide expertise to support the integration of process improvements into business practices for initiatives, participating in the planning and implementation of improvements
  • Maintain process maps, procedures and related documentation for process improvement initiatives and SOPs
  • Establish guidelines and standards to be used for SOP's and quality controls for all business process improvement in Service
  • Maintain collaborative relationships with subject matter experts, project team members, cross-divisional management, process improvement experts and consultants
  • Support and raise awareness of business process improvement methods and tools through education, information and the sharing of best practices with managers and colleagues

Responsibilities For VP Business Process Improvement Resume

  • Providing strategic support to internal clients by ensuring that SSC’s goals and objectives are translated into rolling multi-year strategies and detailed Key Performance Indicators (KPIs) that integrate the activities of the department with those of internal and external stakeholders over the short and long term
  • Proven improvement methodology since several years
  • Leveraging SAP system facts to support customer business goals
  • Tools in the SAP Solution Manager for root cause analysis, progress reporting & top management information
  • Business process improvement for SAP solutions offers
  • Extensive out-of-the-box content for SAP Business Suite & S/4 HANA
  • Define process-oriented ‘round-trip’ projects that are suited development in a BPM software environment
  • Act as Business Process Evangelist through internal and external PR in order to illustrate JPMC’s commitment to efficiency, transparency and conformance

Responsibilities For Senior Director of Business Process Improvement Resume

  • Ensure all touchpoints are educated as to the CoE’s objectives and advantages of the adoption of its precepts
  • Exposure to one or more BPM software environments, especially OpenText’s BPM
  • Lean Certification from an accredited organization
  • 6sigma/lean certification & statistics background
  • Knowledge of Lean Six Sigma methodologies
  • Demonstrated experience in Six Sigma or Lean Concepts in a process engineering or business related function (operations, strategy development, organizational design, or information technology)

Responsibilities For Associate Business Process Improvement Specialist Resume

  • Exceptional analytical and quantitative problem-solving skills; Demonstrated ability to analyze data and investigate complex problems, and making sense of information. Ability to communicate detailed information in an impactful way
  • Expertise in collecting and organizing information to document and validate current business processes, recommending changes to improve overall control and efficiency. Perform detailed organizational analysis to identify internal disconnects or inefficiencies that have arisen, and then develop strategies for dealing with them
  • Identifies all integration points (down to level 4 and 5 process steps) for processes; ensures robust integrations, interfaces, etc., and associated requirements, measures and monitoring to ensure integrations are seamless and full-proof. Develop risk mitigation plans where required
  • Maintains knowledge of all current, global Standard Operating Procedures (SOPs) between Source- to-Settle and Spend Management Services for effective business performance
  • Ensures key activities, milestones, baselines, deliverables included in migration project plans; in some cases, leads migration efforts when heavy on functional activities

Responsibilities For Business Process Improvement Executive Resume

  • Participates in industry and academic forums to drive further the business solutions goals of the organization
  • Translates Global Procurement Technology strategies and visions into actionable and measureable operational plans to increase effectiveness of services while improving customer experience. Maintain a strong knowledge of best practices
  • Ensuring projects increase the organization’s competitive advantage and financial performance
  • Proactively represents Wholesale Customer Operations in new process, technology, and product development initiatives. Partners with business leaders to understand impact and prepare for product implementations and change. Engages leadership as needed to ensure representation with implementation processes throughout the business
  • Demonstrates ownership for success or failure of Wholesale Customer Operations change initiatives. Proactively engages other departments within Windstream to identify and realize benefits of Wholesale Customer Operations business plans
  • Multiple years in Vegetable Supply Chain with focus on Planning, Commercial and associated areas

Responsibilities For OCM Business Process Improvement BA Resume

  • Expert in working with advanced IT system
  • Understands and is able to support Wholesale Customer Operations product strategy and vision
  • Multiple years in Vegetable Supply Chain with focus on Production and associated areas
  • Formal Business Improvement, Project Management or Business methodology accreditation e.g., Lean/Six Sigma Black/Green Belt, PMP or Prince2, etc
  • Entry-level SQL and analytics capability
  • Manage the Supply Chain idea and project portfolio. This includes A. assessing the quality of new ideas, placing ideas into perspective related to existing projects and setting priority; B. giving guidance on project management; C. to supporting or leading the identification, tracking and reporting of project benefits in partnership with finance and other members of the organization

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