Bpo Manager Resume Sample

12 votes
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Savion Schiller
387 Bode Ridges,  Philadelphia, PA
+1 (555) 927 0602

Work Experience

BPO Manager, Shipment Management
07/2017 - PRESENT
Los Angeles, CA
  • Functional and 2-4 years managerial experience
  • Experience within an OTC role in a large scale multi-site organization
  • Experience of leading and supporting of OTC / Credit Management projects and initiatives to deliver results
  • Able to simplify complex business issues
  • Excellent understanding of complex management structures in a global organisation
  • Various ERP systems
  • OTC Tools: E-invoicing , Collection agencies, Credit information companies. CRM tools
  • OTC / Credit Management methods
  • Functional and 4-6 years managerial experience
Bpo Manager
02/2014 - 05/2017
Boston, MA
  • Strategic experience within an OTC role in a large scale multi-site organization
  • Simplify complex business issues
  • Achieve results and improvements with and through others
  • Implement and maintain customer efficient policies, procedures and processes – and ensure appropriate organization, tools and IT are in place to support the Customer Service processes
  • Ensure effective end-to-end change management of key change initiatives in Centre, as well as country functions
  • Identification of potential off-shoring and outsourcing opportunities and define a roadmap
  • Establishing IT requirements and monitoring of IT implementation


Frederick Taylor University
2009 - 2013
Bachelor's Degree in Management

How to write Bpo Manager Resume

Bpo Manager role is responsible for credit, outsourcing, bpo, organization, crm, implementation, collection, managerial, erp, efficient.
To write great resume for bpo manager job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Bpo Manager Resume

The section contact information is important in your bpo manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Bpo Manager Resume

The section work experience is an essential part of your bpo manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous bpo manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular bpo manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Education on a Bpo Manager Resume

Make sure to make education a priority on your bpo manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your bpo manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Bpo Manager Resume

When listing skills on your bpo manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.

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