Bi-lingual Customer Service Resume Sample
Jerome Kautzer
31415 Triston Viaduct,
Los Angeles,
CA
+1 (555) 412 4262
Work Experience
Bi-lingual Customer Service Associate
04/2017
-
PRESENT
Houston, TX
- Effectively perform data entry and verification of customer orders using current SOP’s
- Obtain purchase orders and EPO’s per policy, as needed
- Experience with in a face paced customer service or office environment
- Build effective business relationships and work effectively with all levels of employees within its customer’s organization and the public
- Follow up field visits with client care calls, soliciting feedback on the quality of service and effectiveness of training sessions, contributing to the ‘Service Override’ assessment of the field team
- Act as first support for technical issues including feed, call tracking and login issues
- Manage a portfolio of client communities and listings, maximizing content by proactively seeking out new listings, enriching content and capturing current vacancy information
Bi-lingual Customer Service Representative
10/2013
-
01/2017
Dallas, TX
- Customer-focused, energetic attitude; desire to provide exceptional customer interaction each and every time
- Adapt and excel in a fast-paced and ever-changing environment
- A willingness to learn and an internal drive and motivation to succeed
- Uphold a professional demeanor in all situations
- Capability to navigate multiple screens and enter data while assisting the customer
- Uses knowledge of Customer Service to meet customers’ expectations and deliver products in a timely manner
- Accesses customer’s websites to retrieve purchase orders, and to log order information as required on those sites
- Explain policies, procedures, and contractual terms to customers
Bi-lingual Customer Service Intern
08/2006
-
07/2013
Houston, TX
- Complete on-boarding of new customers ensuring initial Customer Portal training is completed, monitoring usage and completing follow-up training as required
- Promote usage of Apartments Network products, including user entry functionality by utilizing the Customer Portal to add and update listings, view exposure, lead statistics and reviews
- Build and update listing ads as required ensuring correct lead destinations and property, user and contact information is correctly represented in the Customer Portal
- Schedule photo, video, and Matterport appointments
- Solicit feedback and ideas from customers as to how we can improve Apartment Network products and features or data they would find valuable
- Continuously evaluating and identifying opportunities to drive process improvements that positively impact the customer’s experience
- Protect our customer’s personal health information by abiding by required HIPAA rules and regulations
- Consult with customers to recommend and sell a variety of products and services to meet the customer’s need
- Meet sales quotas and performance standards set forth by Volt’s Client and their clients
Education
Huntington University
2000 - 2005
School's Degree in Communication
Professional Skills
- Focus in Business (Administration, Marketing, Operations, Supply Chain & Logistics) or Arts&Science (Communications, English, Environmental Health), or equivalent related discipline
- Excellent organizational, prioritization and multi-tasking and teamwork skills
- Strong keyboarding skills (typing, 10key, alphanumeric data entry)
- Solutions driven with strong critical thinking skills having the ability to anticipate customers’ needs and provide options and solutions
- Demonstrate effective customer service skills while responding to customer inquiries
- Excellent communication skills, both verbal and written
- Possess excellent written and verbal communication skills with attention to detail
How to write Bi-lingual Customer Service Resume
Bi-lingual Customer Service role is responsible for french, english, insurance, customer, keyboarding, healthcare, typing, shipping, retail, credit.
To write great resume for bi-lingual customer service job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Bi-lingual Customer Service Resume
The section contact information is important in your bi-lingual customer service resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Bi-lingual Customer Service Resume
The section work experience is an essential part of your bi-lingual customer service resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous bi-lingual customer service responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular bi-lingual customer service position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Bi-lingual Customer Service resume experience can include:
- Soft skills: Adaptability to fast-paced environment, strong communication skills, articulate, strong analytical thinking, resourceful, patient courteous
- Excellent grammar, enunciation, pronunciation, syntax, verbal and written skills
- Professional experience in the following (min of 1): Tech support, Healthcare, consumer goods
- Experience call center experience is required
- Great communications skills in both English and Spanish
- Bi-Lingual skills Spanish/English
Education on a Bi-lingual Customer Service Resume
Make sure to make education a priority on your bi-lingual customer service resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your bi-lingual customer service experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Bi-lingual Customer Service Resume
When listing skills on your bi-lingual customer service resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical bi-lingual customer service skills:
- Solid ability to communicate clearly and professionally, both verbally and in writing in Japanese and English, with an emphasis in Japanese writing skills
- Good PC skills, with proficiency in MS Office (Word, Excel)
- Good PC skills, with proficiency in MS Office (Word, Excel)
- SOLID ABILITY TO COMMUNICATE CLEARLY AND PROFESSIONALLY, BOTH VERBALLY AND IN WRITING IN CHINESE and ENGLISH, WITH EMPHASIS IN Chinese WRITING SKILLS
- SOLID INTERPERSONAL SKILLS AND ABILITY TO WORK IN A TEAM ENVIRONMENT, GIVING HONEST AND DIRECT FEEDBACK
- Comprehensive reading and interpretive skills
List of Typical Experience For a Bi-lingual Customer Service Resume
1
Experience For Bi-lingual Customer Service Representative Resume
- Effectively prioritize tasks in a deadline driven environment
- Excellent English and French verbal communication skills with professional telephone etiquette
- Escalate high priority inquiries to the appropriate person to ensure immediate resolution
- Strong customer service orientation with an upbeat, people-minded personality and a willingness to go above and beyond for every customer
- Maintain an excellent understanding of the package offerings for each advertising segment
- Customer Service experience in a high call volume atmosphere
- Customer service, help desk or call center experience in a retail environment
- Outbound contact center experience, desired
- Bending and some lifting
2
Experience For Bi-lingual Customer Service Rep Resume
- Assists customers with any questions regarding billing, service and account issues
- Work with the team to make recommendations and implement improvements to both our existing processes and for communication with customers and other departments
- Flexible with work hours – covering different time zones
- Able to manage internal/ external customers under sometimes demanding situations
- Extensive writing, phone and radio use
- Lift concrete products and other objects weighing up to 50 pounds from floor level to 4 feet high
- Provide assistance to others in moving heavier or bulkier objects
- Provide feedback regarding status
3
Experience For Bi-lingual Customer Service Intern Resume
- Work in the intensity of high volume inbound call center and capable of upholding the highest quality standards for individual output
- Work closely with Claims Adjusters to resolve problems and complaints
- File documents and process customer mailings as needed
- Work in conjunction with other departments to resolve customer disputes and issues
- Interact with customers and records interaction information into computer
- Talk with customers by phone or in person and receives orders for installation, turn on, discontinuance, or change in service
- Determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders
- Deliver services to customers in a manner that promotes goodwill. Interact with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues
4
Experience For Bi Lingual Customer Service Representative Resume
- Training all new employees and temps when necessary
- Complete any company assigned training programs
- Promote Waste Connections standard operating procedures, which assure efficient environmentally correct and safe workplace practices
- Complete additional tasks as assigned by management
- Work environment is an office setting. Areas are clean, ventilated, and well lite. Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer
- Coordinating and following up with other departments to ensure problem resolution and work together with other customer service team members to promote an environment of customer satisfaction
- Being up to date on our US and Country-specific policy and procedures
- Perform customer service for inbound calls and e-mails from English and French speaking customers
- Consistently improve and manage customer communication flow on promotions and product information
5
Experience For Bi-lingual Customer Service Associate Resume
- Handles inbound calls from Windstream customers in a call center environment. The inbound calls are driven by a variety of different customer needs
- Manage multiple priorities in a fast-paced environment, use proper discretion in evaluating/elevating customer issues, work as a team player and defuse difficult situations. PC skills (Windows), 10-key and keyboarding skills
- Provide and document detailed explanations summarizing the recommended solution to the customer and dispatch the information to the appropriate field representative for action
- Maintain accurate customer records in a timely manner
- Record, take ownership and resolve Customer inquiries aligned with company KPI’s
6
Experience For Bi-lingual Customer Service Specialist Resume
- Continuously identify and resolve the root cause of errors to prevent reoccurrence
- Collaborate with the appropriate departments to address any inquiry that requires additional information
- Ensure work is completed within the defined expectations
- Keep Supervisor up to date with account progress, product and range development, problems and issues with any area of customer services, to ensure the customer receives the best services we can offer
- Knowledgeable in all major Company operating systems
- Handle a high volume of calls/emails from multiple states for customers placing advertisements, such
- Handle inbound customer inquiries
- Promote and offer valuable products and services as well as answers questions related to those products and services
- Answering technical and program-related questions to pre-qualifying customers for eligibility of Demand Response (DR) programs and troubleshooting electrical, appliance equipment problems and DR device internet connectivity issues
7
Experience For CSE Bi Lingual Customer Service Resume
- Processes all faxes and emails inquires
- Ensures all assigned issues are updated and resolved as efficiently and as quickly as possible
- Receive incoming calls from multiple customers such as physicians and patients, and process requests by providing resolution or triage to the appropriate areas. Report Adverse Events and Product Complaints when needed
- Build professional relationships and rapport with customers in order to deliver exceptional customer experiences
- Thoroughly understand Company and Customer regulations and expectations
- Process customer transactions and respond to inquiries in a responsive, timely and accurate
8
Experience For Bi-lingual Customer Service Representatives Resume
- As: rummage sale ads, pets for sale ads, milestone announcements, etc
- Reply to inbound customer inquiries in a call center environment
- Confidently make product and service recommendations tailored to customers’ needs/wants
- Contribute to a diverse team
- Have ability and willingness to tend to any other tasks as assigned
- Innate desire to learn more about the product/service in order to better assist customers
- Technical proficiency in web-based software and ability to quickly learn our support platform and product functionality
- Successful completion of nationwide criminal background check and drug screen
- Answer dealer’s questions about a particular product or about our website; Pull the catalog or go online to view the product to review with the dealer
9
Experience For Bi-lingual Customer Service Agents Needed Resume
- Address dealers’ concerns on orders that have already been shipped, corrections, or credits
- Pull customer information in system and make appropriate changes in computer system
- Answers customer questions and responds to concerns/problems the customer is experiencing and follows through on problems making it clear to the customer that they are important
- Works with appropriate departments as necessary to fulfill the customer’s needs over the phone
- Enters rework orders, change orders, and updates to orders in an expedient manner
10
Experience For Bi-lingual Customer Service Support Resume
- Develops and maintains relationship with customers
- Embrace personal, as well as shared responsibility and accountability
- Make the initial contact with a client or customer
- Process customer orders and payments
- Maintains database and make necessary changes and updates as needed
- Assist with customer/client concerns and questions
- Create and maintain orders for clients
- Process customer transactions and respond to inquiries in a responsive, timely and accurate manner
List of Typical Skills For a Bi-lingual Customer Service Resume
1
Skills For Bi-lingual Customer Service Representative Resume
- Excellent English and French written communication skills
- Good telephone communication skills and customer interface ability
- Effectively communicate with third parties such as partners and customers regarding issues and customer service inquiries, both orally and in writing
- Establish new claims for customers, validating the pertinent facts of the claim by asking questions and/or clarifying with customer
- Provide effective documentation and data management while using common information systems to increase work efficiencies
- STRONG WORK ETHICS, PASSION FOR EXCELLENCE AND DEEP COMMITMENT TO CUSTOMER SATISFACTION
- Relevant work experience in a Customer Service function
- Work in a fast paced environment – (time management, prioritization, exert patience, active listener)
2
Skills For Bi-lingual Customer Service Rep Resume
- Well organized and able to manage and prioritize multiple projects simultaneously
- Previous work experience in customer service is preferable
- Have good depth perception and color discrimination
- Experience in a customer service or help desk capacity required
- Strong work ethic, passion for excellence and deep commitment to customer satisfaction
3
Skills For Bi-lingual Customer Service Intern Resume
- Understanding customer expectations, resolving conflicts
- Understanding of Japanese shoppers’ international buying habits
- Making outgoing calls to dealers when the order is questionable
- Becoming familiar with product information and brand fit
- Correct and assist in resolving posting issues or forward to Manager, such as unassigned money, missing payment information, etc
- Comply with LEARN continuing education as provided by CHI according to instruction; attend other education and/or training programs as required
- Adjust complaints concerning billing or service rendered, referring complaints
- Accurately typesetting the order on the computer ensuring the information is in the correct point size, font style, format, and wording
4
Skills For Bi Lingual Customer Service Representative Resume
- Working knowledge of processing systems
- Research accounts and take proper action with incoming calls as well as accounts in work lists according to policies and procedures
- Assist in working Televox Reports with regard to outgoing calls that were not successful
- Forward to appropriate team(s) or market regarding refunds, financial assistance, bankruptcy, discounts, etc., in a timely manner according to procedure
- Initiates sales calls to existing customers to assess the need for replenishing inventorie
- Responsible for resolving billing issues and questions, as well as product/service concerns
- Direct phone communication with external customers and internal departments, assuring that customer needs are met while exceeding expectations
5
Skills For Bi-lingual Customer Service Associate Resume
- Educate and assist customer and partners with (but not limited to): material lead time and availability, order tracking, pricing confirmation
- Informs customer of pricing, product specifications/detail, shipping dates, anticipated delays, or any additional information needed
- Maintain productivity thresholds and standards, meet or exceed expectations; assist in achieving team goals and objectives
- Monitor accounts in queues daily, and work according to procedure
- Identify accounts that meet final delinquent letter notice, prepare, print and mail letter same day according to procedure
- Assist in working small balance adjustments as needed
- Forward correspondence to appropriate market as needed, according to workflow and procedure; affirm all correspondence is date stamped
6
Skills For Bi-lingual Customer Service Specialist Resume
- A professional outgoing and empathetic demeanor is required
- Ensure quality service is provided by following established call center processes
- Proficient in Microsoft Word, Microsoft Excel and Quick Typing
- Answer customer questions regarding contract coverage and claim status
- Follow the company phone scripting on all calls
- Provide energy conservation advice to assist customers with managing their bill
- Assist users with general inquiries, product support, service information, order processing and technical issues
- Consistently perform well within a fast paced and constantly changing environment
- Check completed work for spelling, grammar, punctuation, format, etc. to verify quality
7
Skills For CSE Bi Lingual Customer Service Resume
- Enters customer and order data into computer to determine total cost and/or begin expediting order
- Applies credits, reprints, and handles in-coming orders
- Provides feedback to marketing and management for future product enhancements based on customer feedback
- Can consistently maintain a positive attitude when dealing with customers
- Spanish speaking fluently
- Detail-oriented with the ability to function in a team environment
- Work both independently as well as a team environment
- Maintain professional telephone etiquette in a variety of call situations
8
Skills For Bi-lingual Customer Service Representatives Resume
- Answers patient inquires in prompt and courteous manner to resolve problems and provide accurate information
- Follow through on corrections or revisions to ensure all unpaid claims or denial requests are re-submitted by each market
- Use proper telephone and email etiquette; document all actions related to patients accounts into computer system
- Initiates requests for patient payments where account deemed delinquent by letter or telephone as needed
- Set up budget plans, generate, print and mail agreement letter. Document agreement in notes and move to queue; monitor monthly for compliance
- Make recommendations and identify accounts that qualify for collection agency turns according to procedure; reconcile number of accounts marked uncollectable and dollar amounts by group/database; confirm totals when accounts transferred to agency electronically
- Work retractions from collection agency according to policies and procedures, utilizing appropriate adjustment and transfer codes within system
9
Skills For Bi-lingual Customer Service Agents Needed Resume
- Obtain verbal credit card payment information and immediately process via virtual terminal; post, balance and reconcile posting to processed transactions; print receipts as needed, monitor daily and monthly reports; balance payments and posted payment batches
- Forward any disputes from patient or guarantor to appropriate Manager or Market per policies and procedures
- Identify and report any concerns with patient account, work list, collection agency, or system workflow or processes to Manager
- Participate in monthly team meetings; provide recommendations for process improvements
- Comply with HIPAA, PHI, Local and National Policies and Procedures; maintains patient and associate privacy and confidentiality
- Complies with Service Excellence Standards
10
Skills For Bi-lingual Customer Service Support Resume
- Work both independently as well as a team environment
- Assess workload, meet deadlines and adjust as needed
- The goal of HOG is to deepen the bond between Harley-Davidson and its customers
- Maintain and expand knowledge of customer expectations
- WORK IN THE INTENSITY OF A HIGH VOLUME INBOUND CALL CENTER AND CAPABLE OF UPHOLDING THE HIGHEST QUALITY STANDARDS FOR INDIVIDUAL OUTPUT
- KNOWLEDGEABLE AND ENTHUSIASTIC ABOUT FASHION, APPAREL CONSTRUCTION AND VARIOUS FASHION CATEGORIES
- UNDERSTANDING OF CHINESE SHOPPERS’ INTERNATIONAL BUYING HABITS
- FAMILIAR WITH CHINESE CUSTOMER SERVICE ETIQUETTE
List of Typical Responsibilities For a Bi-lingual Customer Service Resume
1
Responsibilities For Bi-lingual Customer Service Representative Resume
- Handle a high volume of calls/emails from multiple states for customers placing advertisements, such as: rummage sale ads, pets for sale ads, milestone announcements, etc
- Have the ability to consistently maintain a positive attitude when dealing with customers
- Work late evenings and weekends
- With Japanese customer service
- Computer literacy (SAP, Office)
- Verbal and written communications are essential because of dealer interaction
2
Responsibilities For Bi-lingual Customer Service Rep Resume
- Proficient MS Office, Excel and database management
- Bi-lingual, able to speak, read and write Spanish proficiently
- Perform repetitive motions of the wrist, hands and fingers to use a computer
- Tasks can be very repetitive
- Demonstrated verbal and written communication skills combined with listening and problem solving ability to identify needs, seek solutions and resolve customers’ concerns
3
Responsibilities For Bi-lingual Customer Service Intern Resume
- Work well in a team environment and willingness to learn and adopt customer service methods and practices
- Bi-lingual, both written and orally, in Spanish to assist us with our increasingly diverse membership needs
- Review, research and resolve inquiries received via telephone or written correspondence regarding provider status, licensure, business structure and updates to policies and procedures
- Contact provider offices to verify and follow-up on demographic data
- Possess the ability to work independently and demonstrate strong organization and prioritization skills; while adhering to established production and quality standards
4
Responsibilities For Bi Lingual Customer Service Representative Resume
- Knowledgeable and enthusiastic about fashion, apparel construction, and various fashion categories
- Familiar with Japanese customer service etiquette
- Creative aptitude and vision to recognize, understand and respond to the needs of e-commerce customers
- Energetic and positive personality paired with a patient and friendly attitude
- QUICKLY GET FAMILIAR WITH NEW PROCESSES AND INTERNAL SYSTEMS
- FOLLOW THROUGH ON ISSUES AND TAKING INITIATIVE AND OWNERSHIP TO RESOLVE THEM
- ENERGETIC AND POSITIVE PERSONALITY PAIRED WITH PATIENT AND FRIENDLY ATTITUDE
- Prospects and develops relationships with potential customers, or leads, to cultivate new business. -Provides ongoing customer and technical service on existing accounts
- Processes orders -- performs order entry (orders called in or received online), reviews orders for correct handling, pricing, quantities and shipping data
Related to Bi-lingual Customer Service Resume Samples
Bi-lingual Resume Sample
Work Experience
• Responsible for execution of BB&T’s sales process within branch through BB&T supported sales processes and other Community Bank initiatives
• Participate in civic, government, professional, business and community affairs, associations and groups to solicit and develop new consumer and small...
Professional Skills
• Work experience that demonstrates strong t...
• Basic system skills and process flow knowl...
• Demonstrates strong written and verbal com...
Bi-lingual Spanish Resume Sample
Work Experience
• Experience with in a face paced customer service or office environment
• Build effective business relationships and work effectively with all levels of employees within its customer’s organization and the public
• Continuously evaluating and identifying opportunities to drive...
Project Manager, BI Resume Sample
Work Experience
• The team also supports the FP&A team with relevant expertise to develop standardized financial reporting, especially related to operational (versus financial) KPI’s. The team’s reporting role includes defining requirements of respective reports and driving classification, harmonization, standardization and automation...
Professional Skills
• Skills in resource management, project pri...
• Very good planning and organization skills...
• Very good planning and organization skills...
Analyst / Senior Quantitative Analyst Resume Sample
Work Experience
• Chartered Financial Analyst (CFA), Financial Risk Manager (FRM) designation
• Monitor the effectiveness of models in use and continually update model parameters with actual results and changing trends
• Create, enhance and maintain models and model parameters for various mode...
Professional Skills
• Hands on experience with credit risk model...
• Other programming/software familiarity: st...
• Excellent interpersonal and communications...
Full Stack .NET Developer Resume Sample
Work Experience
• Design and development of software applications (primarily web based) used in various areas of the bank (such as Loans processing, Treasury, Middle Office etc.)
• Unit and Integration Testing – planning, execution and evaluation
• Production Release preparation and coordinati...
Specialist, BI Resume Sample
Work Experience
• Understands logical and physical data models, data modeling methodologies
• Experience in data reporting and visualization area with atleast 2-3 years’ experience on Tableau development
• Experience as BI/DW consultant
• Intelligence, analytical mindset...
Professional Skills
• Attention to detail and strong interperson...
• Strong skills and experience with scriptin...
• Strong project management skills including...