Behavioral Health Resume Sample

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Ima Greenholt
54719 Padberg Coves,  Chicago,  IL
+1 (555) 901 1881

Work Experience

Behavioral Health Director
09/2016 - PRESENT
Los Angeles, CA
  • Participates in BH meeting with WDH and other entities Functions as a BH Lead for assigned projects. Includes, developing and following workflows, scheduling meetings with the BH team, analyzing information to support decision-making,; and effectively integrate applicable information into planning processes. Tracks time-sensitive events to meet deadlines
  • Manages computerized databases that contain confidential information and serve reporting needs
  • Utilizes experience and education to lead the BH team in making critical clinical decisions
  • Ensures all staff meet timelines for completing UM reviews
  • Provide needed information for monthly and quarterly reports
  • Collaborates with the Clinical Director in ensuring the BH team is meeting all timelines, productivity expectations, and exceeds contract expectations
  • Provides telephonic case management to a small case load
  • Adheres to the Case Managers’ ethical principles and standards as described in the CMSA’s Standards of Practice
  • Responsible for providing direct patient care within the Behavioral Health Services in accordance with the patients’ needs and individualized care plans
Behavioral Health Clinician
07/2010 - 08/2016
Chicago, IL
  • Provides monthly reports as determined, including UR and Case Management data
  • Demonstrate effective problem solving skills, channels concerns appropriately and demonstrate the ability to provide input, suggestions and support
  • Demonstrates ability to set priorities and demonstrates a thorough knowledge of work practices
  • Through direct care, observation, and communication with the patient collects and documents patient admission and shift behavioral and physical clinical data and observations
  • Provides appropriate information to assist RN with admission and shift RN assessments
  • Assists with treatments or procedures within documented level of competency
  • Actively participates in quality management activities by timely reporting of staff, family, visitor or quality concerns
  • Provision of supervision for licensed eligible Master’s prepared employees and interns
Behavioral Health Asst-pd
02/2004 - 02/2010
San Francisco, CA
  • Develops, and facilitates psycho-education and diversionary activities for patients in accordance with daily schedules and the patient’s treatment plan
  • Responsible for working knowledge of hospital’s emergency procedures; assists in providing a clean and safe environment
  • Promotes maintenance of therapeutic milieu by encouraging patients’ participation in assigned activities
  • Manages all aspects of Case Management, Program and UR including, but not limited to, best practice initiatives; treatment planning; compliance with all regulations; FTE management; and referrals to the continuum
  • Proactively manages outcome measures, patient satisfaction, HBIPS and other important monthly processes
  • Actively assesse and reassesses departmental needs and provides strategies for change
  • Integral part of the management team working closely with other manager especially with referral development in the continuum


Murray State University - Paducah Regional Campus
2000 - 2004
Master's Degree in Social Work

Professional Skills

  • Strong planning, analytical, organizational, management and business skills
  • Experience with computers and typing skills
  • Demonstrates good critical thinking skills
  • Work with others within a team to ensure quality patient care. Strong critical thinking skills
  • Excellent oral and written communication skills, including the ability to build coalitions among multiple stakeholders
  • Strong communication skills, both verbal and written, and a willingness to work with multicultural staff and clientele
  • Interviewing skills within the emergency/inpatient settings

How to write Behavioral Health Resume

Behavioral Health role is responsible for health, clinical, leadership, interpersonal, training, organizational, community, documentation, research, planning.
To write great resume for behavioral health job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Behavioral Health Resume

The section contact information is important in your behavioral health resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Behavioral Health Resume

The section work experience is an essential part of your behavioral health resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous behavioral health responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular behavioral health position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Behavioral Health resume experience can include:

  • Demonstrated experience working across agency lines in partnership and collaboration to connect agency priorities with division/department priorities
  • Demonstrated skills in organizational theories, management techniques, methods, and principles. Experience in strategic planning
  • Excellent communication skills, with at least 10 years of established behavioral health clinical experience
  • Proven administrative abilities, with strong computer and software application skills
  • Excellent communication skills including writing, public speaking and negotiating
  • Demonstrated writing experience with proven ability to write succinct, direct prose using plain language

Education on a Behavioral Health Resume

Make sure to make education a priority on your behavioral health resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your behavioral health experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Behavioral Health Resume

When listing skills on your behavioral health resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical behavioral health skills:

  • Demonstrate excellent communication and strong relationship building skills
  • Excellent interpersonal skills and de-escalation skills in customer service matters
  • · Demonstrates skills in problem solving, analytical and critical thinking, prioritization, negotiation, conflict resolution, proactive decision making
  • Strong organizational skills that result in prioritization of multiple tasks; in depth knowledge of problem solving and technical writing
  • The interpersonal skills necessary to interact effectively with patients and hospital personnel
  • Five (5) years progressive management experience and ability to demonstrate competency in management skills

List of Typical Experience For a Behavioral Health Resume


Experience For Behavioral Health Clinician Resume

  • Strong communications skills (formal and informal, written and verbal
  • Excellent interpersonal & communication skills is a required
  • Strong/expert level case management skills-knowledge of CSB, county and community resources, able to provide in-vivo/community based services
  • Strong engagement and outreach skills with client/care providers/family/other agencies
  • Communicating effectively with all levels of health care professionals, corporate and agency officers and members
  • Experience facilitating complex decision making and problem-solving among multiple executive stakeholders with different interests and priorities

Experience For Behavioral Health Director Resume

  • Interviews and assesses patient using behavioral health knowledge and skills in making referrals
  • Skills in strategic planning, program management, group motivation, discipline and diplomacy
  • Prior experience in EAP setting required
  • Above average skills in community outreach and marketing
  • Knowledge of evidence-based, best and promising practice methods and procedures and strong customer service orientation
  • Provides care-management skills and knowledge of local resources for outside referrals
  • Utilize hands-on experience to foster evidence based clinical practices for patients
  • Effectively manage staff that work with patients and clients treatment and discharge plans
  • Seven years of progressively responsible experience with two years of leadership experience required

Experience For Director of Behavioral Health Resume

  • Clinical assessment skills
  • Prior clinical social work experience required
  • Demonstrates proper technique for feeding, preparing meal tray, and assisting patients with swallowing difficulties
  • Public speaking or experience with delivering training, including the proficient use of multimedia systems
  • Thorough understanding of managed care principles, models and financing, with a 2+ years of experience working in a corporate managed health care environment
  • Experience in a behavioral healthcare setting performing clinical assessments or in a clinical treatment setting
  • Previous experience completing diagnostic evaluations, and providing individual, couples, family counseling for children and adults
  • Experience in health equity, addressing systemic health disparities and collaborating with diverse, vulnerable, and underrepresented populations

Experience For Behavioral Health Manager Resume

  • Experience managing and developing collaborative community partnerships
  • Previous experience in collaborating with community organizations and building partnerships
  • Experience administering/implementing Medicaid program
  • Develop partnerships, high-functioning teams, and good working relationships across multiple departments
  • Experience managing and developing staff
  • Create evidence-informed care plans including a multitude of interventions

Experience For Dir Behavioral Health Outpatient Care Resume

  • At least five years of experience in a community-based setting
  • Proven ability to shape and drive strategic agendas, inclusive of strategic visioning, expert data synthesis, and high-profile communications
  • Experience in health plan administration, behavioral health program development, or leadership in a behavioral health clinical setting
  • Previous high level individual contributor or leadership experience building relationships with key stakeholders, department managers, and executive management
  • Experience working collaboratively with a sales or product team

Experience For Behavioral Health Tech Resume

  • Clinical experience pertinent to the patient population(s) being managed
  • Experience with cost-benefit analysis, medical decision analysis, credentialing, quality assurance and continuous quality improvement (CQI) processes
  • Demonstrates knowledge and understanding of universal precautions, infection control and isolation techniques
  • Demonstrates competencies, including knowledge and behaviors, to meet age specific patient needs
  • Experience working with low income, Medicaid and/or Medicare populations
  • Experience making oral presentations
  • Experience working in a corporate managed health care environment
  • Six months' experience in nursing assistant or similar role
  • Experienced in working with community-based programs that assist the Iowa Medicaid population

Experience For Behavioral Health Program Manager Resume

  • Demonstrated ability to administer a comprehensive network of services and levels of care that are responsive to the emerging healthcare system
  • Experience working with statewide SUD Administration
  • Skill in clinical counseling techniques
  • Successful experience managing relationships with government regulators and/or provider networks
  • Five (5) years professional experience in providing direct clinical evaluation, treatment and consultation services
  • Current DE license in good standing

Experience For Behavioral Health Clinical Director Resume

  • Experience auditing BH clinical documentation for regulatory compliance and adherence to clinical guidelines required
  • Skilled background in utilization management, case management, and discharge planning
  • In a healthcare setting and experience with medical hospitals and the crossover with BH patient needs
  • Broad experience in a healthcare setting
  • Management experience in a Behavioral Health acute care setting
  • Demonstrates expertise in mental health promotion and maintenance of high quality, comprehensive patient care

Experience For Behavioral Health Associate Resume

  • Demonstrates sensitivity and respect to the patient and the patient’s family or significant other
  • Demonstrates knowledge of de-escalation techniques, crisis communication and management
  • Collaborates with RN Educator-Clinical and affiliated educational program staff to facilitate student experience
  • Three years of RN experience
  • In partnership with CEO and COO establish productivity standards that are effective, attainable and meet revenue requirements
  • Proven ability to inspire and develop a team to drive high performance, engagement and professional growth

Experience For Manager Behavioral Health Inpatient Resume

  • Ensures staff utilizes available information to evaluate the effectiveness of care and makes adjustments in care as indicated
  • Uses data and outcomes to demonstrate value to key stakeholders around the integrated model and programs
  • Appropriate prioritization of authorization requests
  • Effective communication with the Medical Director, regarding identified variances for specific members according to criteria utilized for medical review
  • Works collaboratively with external providers to facilitate member access to high quality cost effective behavioral health services
  • Clinical experience and mastery of professional or technical role/function
  • Progressive experience in managerial or supervisory capacity

List of Typical Skills For a Behavioral Health Resume


Skills For Behavioral Health Clinician Resume

  • Demonstrated excellent verbal and written communication skills; strong report writing capability and oral presentation skills
  • Creative problem solving skills with the willingness to take the initiative in leading change as well as the ability to effectively manage change
  • Demonstrated effective, clinical judgement and skills
  • Effective communication skills (written and verbal) needed to develop rapport with behavioral health providers, leadership, and office management & staff
  • Excellent time management and documentation skills
  • Knowledge of effective strategies for working with diverse faculty, staff, and students and the ability to work effectively in a diverse environment
  • Prior experience teaching or assisting with activities of daily living, therapeutic limit setting and monitoring of patients and their environment
  • Core skills in motivational interviewing and cognitive behavioral therapies
  • Significant experience providing individual and group evidence based treatment

Skills For Behavioral Health Director Resume

  • Experience in a hospital setting, acute care, outpatient direct care experience
  • Demonstrated experience working with student-athletes from all backgrounds
  • · Demonstrates good judgment in handling situations not covered by verbal or written instructions
  • Demonstrated desire and experience working with ethnically diverse populations
  • Written/Computer skills as necessary for documentation
  • Demonstrates effective time management to promote productivity and efficiency
  • Presentation skills in the referral process

Skills For Director of Behavioral Health Resume

  • Therapeutic skills with the severely mentally ill population
  • Clinical and analytical skills necessary to assess an individual's needs for behavioral
  • Foster open communication, teamwork and champion change. Effectively manage disagreements and look for opportunities for solutions to disagreements
  • Current experience in Mental Health, Medical Social Work or Emergency Department clinical experience
  • Demonstrated experience facilitating training events and webinars
  • Demonstrated abilities to build effective teams, facilitate staff working together collaboratively and retain top talent

Skills For Behavioral Health Manager Resume

  • General computer skills (including use of Microsoft Office, Outlook, internet search)
  • For CBHI Team: valid driver's license AND access to a vehicle in good working condition to travel to external meetings and network management meetings
  • Experience in budget planning and operational experience
  • Demonstrated ability to function within a matrixed organization with shared supervisory experience
  • Proven experience with P & L ownership

Skills For Dir Behavioral Health Outpatient Care Resume

  • Communicate effectively with patients, families, physicians and other healthcare team members
  • Prior experience in public sector mental health or non - profit community mental health, with knowledge of Medicaid populations
  • Experience in healthcare, Medicaid or Behavioral Health experience required
  • Experience with evidence based practices in behavioral health care required
  • Possess analysis and interpretation skills
  • Working proficiency in empirically validated treatment modalities
  • Providing first line response to customer complaints, and ensuring the exceptional patient experiences

Skills For Behavioral Health Tech Resume

  • Pending valid Texas medical license; 2. Completion of an approved general psychiatry residency; and 3. Board certified in general psychiatry
  • Experience leading, managing, and/or mentoring peers or staff
  • Experience working with low income populations and participating in or developing culturally responsive programs
  • Experience using electronic documentation, using multiple databases
  • Experience working in an integrated environment, including Behavioral health
  • Strong understanding of reimbursement for Behavioral Health and how it is affected by a changing market

Skills For Behavioral Health Program Manager Resume

  • Two years experience; one of which was working with the mentally ill population and substance abuse population
  • Previous experience working with the Substance Abuse and/or Psychiatric population
  • Experience in a role requiring independent work
  • Provide effective leadership, management, and associate coaching and development
  • Establish rapport and maintain effective relationships with individuals receiving services and the individuals and families who support them
  • Experience working in the behavioral health field

Skills For Behavioral Health Clinical Director Resume

  • Lead and participate in clinical quality initiatives focused on improving the patient experience, safety, and clinical outcomes
  • Acute hospital case management experience working with Behavioral health patients patients
  • Experience in a crisis-related mental health environment working in the local community
  • Experience working with electronic databases, multiple PC’s, and data entry
  • Experience working with Medicaid and low - income populations

Skills For Behavioral Health Associate Resume

  • Possession of a current and valid license in Social Work; Psychology; Marriage, Family and Child Counseling, or a related field
  • Experience in program or project management in a health care setting
  • Experience in managed care and/or behavioral healthcare setting
  • Knowledge and experience with infusing technology into the delivery of mental health services
  • Experience working with Foster Care population or Child Welfare System required
  • Case Management and / or Utilization Management experience - peer review and clinical screening type environment
  • Experience in a managed care/healthcare setting
  • One year of experience in providing Behavioral Health assessment and treatment services
  • Participates in developing Quality Indicators to assess effectiveness of services

Skills For Manager Behavioral Health Inpatient Resume

  • Experience working with Children/Adolescents and Adults
  • Strong proficiency with Microsoft Office applications, including: Word, Excel & PowerPoint
  • · Ability to establish and maintain collaborative and effective working relationships within the department as well as with defined customers
  • Experience providing direct Mental Health Treatment, Substance Use Treatment, and/or both Community-based Care
  • Case Management or Clinical Experience

List of Typical Responsibilities For a Behavioral Health Resume


Responsibilities For Behavioral Health Clinician Resume

  • Manage behavioral health operations within assigned IPUs that includes ensuring compliance with Good Clinical Practice standards and being accountable for behavioral health care quality, safety, service and operational excellence and measurement
  • Review, analyze, and collaboratively resolve operational issues including clinical staff and patient/ family concerns as they are related to behavioral health components of IPUs
  • Monitor and analyze behavioral health performance improvement and quality data; research best practice across ambulatory services and other organizations to continually improve the patient/family experience; proactively address performance/quality issues including thorough review with physician leaders for resolution
  • Educate PCP’s, members, medical consenters, and caregivers on behavioral health issues including symptoms, relapse prevention, stress reduction and healthy lifestyle choices
  • Demonstrated experience using a computer; basic keyboarding skills
  • · Demonstrates ability to set priorities and helps the department prioritize workload
  • Demonstrates an effective, adaptive leadership style that promotes innovation, accountability and establishes work priorities

Responsibilities For Behavioral Health Director Resume

  • Excellent written and oral communication skills on interpersonal and presentation levels
  • Demonstrated knowledge and skills in data driven population health management
  • Excellent organizational skills and ability to manage multiple teams/projects in a fast-paced environment
  • Experience in progressively responsible roles with demonstrated program or project leadership experience
  • A high energy level and excellent written and oral communication skills are essential

Responsibilities For Director of Behavioral Health Resume

  • Strong data analysis and organizational skills
  • Excellent communication skills, both oral and written across all levels of the organization
  • Demonstrated political acumen and the necessary skills to orchestrate optimize and constructively balance the interests of diverse stakeholders
  • Experience working with physicians across multiple specialties and attaining/maintaining positive relationships and priorities
  • Provide self-management support to high risk/complex patients/families to increase their skills and confidence to manage their chronic care conditions at home

Responsibilities For Behavioral Health Manager Resume

  • · Communicates effectively with customers at all levels
  • · Ability to communicate effectively in oral, written and electronic formats with personnel at all levels within an organization
  • Previous administrative experience and at least 5 years’ supervisory and management experience
  • Related work experience required and 1-3 years supervisory/management experience required
  • Considerable ability to communicate effectively with distressed persons under adverse conditions
  • 3 Demonstrate the ability to handle disruptions in the milieu without injury to patients or staff by applying effective therapeutic interventions
  • Ensuring members have adequate and appropriate discharge plans in place prior to discharge, providing any needed assistance to members and facilities

Responsibilities For Dir Behavioral Health Outpatient Care Resume

  • Experience working in group home/staffing setting
  • One (1) or more years of experience using the following
  • Experience working with adults with intellectual and developmental disabilities
  • Experience in consultation, assessment, intervention planning to organizational leaders is desirable
  • Experienced or familiar working with ACO requirements
  • One (1) or more years of experience working in state government
  • One (1) or more years of experience working in behavioral health, suicide prevention and with rural communities
  • Project, grant and contract management experience or training

Responsibilities For Behavioral Health Tech Resume

  • Previous experience in a leadership position with a behavioral health and/or managed care organization
  • Analyzes effectiveness of behavioral health programs, clinical services, and processes and reports results
  • Demonstrates cultural sensitivity in all work performed
  • Demonstrates a positive professional attitude and cooperatively and constructively relates to patients, families, staff and guests of the organization
  • Develops and maintains systems to improve patient access to services, patient flow and response to urgent care needs, and time-effective treatment

Responsibilities For Behavioral Health Program Manager Resume

  • Teams with branch dyad partner ensuring effective branch operations
  • Maintains effective rapport and collaborative working relationship with physicians, peers, staff, supervisors, and others
  • Actively maintain a valid license to practice behavioral health independently in the state of Texas
  • Implements Carle Experience initiatives related to improving patient satisfaction and employee engagement
  • Makes suggestions on program development to ensure effectiveness, quality, productivity, profitability and patient safety
  • Previous experience in assessment and diagnosis and individual and group therapy
  • Adapts departmental pans and priorities to address business and operational challenges
  • Trained and promotes an Integrated Behavioral Health model. Experience in Primary Care medicine
  • Experience in Program Development with behavioral health services

Responsibilities For Behavioral Health Clinical Director Resume

  • Adapt Behavioral Health plans and priorities to address business and operational challenges
  • Build a strong pipeline of talent through internships
  • Collaborates with sales, quality, and member experience teams to identify gaps and needs in behavioral health management
  • Unrestricted current and valid license or certification to practice medicine in a state or territory of the United States
  • Manages case consultation and education to customers and internal associates of effective utilization of BH and EAP services

Responsibilities For Behavioral Health Associate Resume

  • Engage in demonstrating the value proposition for behavioral health clinical program through quantitative analytics, ROI an evidence-based data
  • Two years of experience in the field of behavioral health
  • Five (5) years general clinical experience in acute mental health services
  • One (1) year of experience in mental health services are required
  • Experience in program or project management
  • Knowledge and experience with regulatory compliance at the local, state and federal level

Responsibilities For Manager Behavioral Health Inpatient Resume

  • Clinical experience (Psychiatry)
  • Demonstrates the ability to communicate the status of the patient’s condition accurately, timely and legibly
  • At least one year of supervisory and/or program development experience
  • Preferably three (3) to five (5) years’ experience
  • Behavioral Health Experience is required
  • Experience in public sector mental health or non-profit community mental health, with knowledge of Medicaid populations

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