Bank Operations Specialist Resume Sample

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Darrell Koepp
7106 Yost Throughway,  Houston, TX
+1 (555) 353 0526

Work Experience

Bank Operations Specialist
04/2018 - PRESENT
Phoenix, AZ
  • Determines the source of problems and works to resolve them. Acts as a resource for newer or more junior staff members. Acts as an escalation point for less senior specialists for complex issues or transactions, providing guidance and training as needed
  • Resolves customer issues using multiple resources and records. Quickly communicates and escalates issues that prevent meeting individual and department goals
  • Experience in consumer, commercial and/or private banking and lending operations or related industry
  • Correct daily un-posted items, NSF items deposit exceptions, large dollar returns, charge backs, and stop suspects
  • Answer phones - Register client’s pick up requests, as well as directing them to the proper department for assistance
  • Acts as a first-line resource for problem solving regarding Debit operational issues
  • Reconciliation of Debit Operation accounts
  • Operational support for Debit Cards for Call Center and Branch personnel
  • Processes incoming and returned mail
Private Bank Operations Specialist
08/2013 - 12/2017
Phoenix, AZ
  • Process Debit Card Disputes
  • Handling inbound customer service inquiries and problems for clients and various banking departments
  • Daily wire processes and procedures, including entering and approving wires from clients into internal systems, exceptions processing and OFAC processing
  • Setting up and maintaining access to our database, investigation processes
  • Reconciling, balancing and adjusting GL accounts and client accounts as effected by the wire process
  • Assisting both internal and external clients in executing proper wire information and handling all inquiries and investigating issues within positions' latitude
  • Basic knowledge of accounting, balancing, banking, and electronic payment processing
  • Acts as a first-line resource for problem solving regarding all debit operations issues
Bank Operations Specialist ACH
08/2009 - 07/2013
San Francisco, CA
  • Receives and handles inquiries from both employees from throughout the enterprise and customers, resolving problems, ensuring supervisor is in agreement with non-routine resolutions
  • Interfaces between the manager and associates as the designated subject matter expert (SME) for the unit; the Bank Operations Specialist III would have mastery level knowledge on most job processes within the operational unit
  • Responsible for providing back up to other Bank Operations Specialists as requested by the manager
  • Reviews reports and KPI's to ensure card trends are consistent
  • Assists manager with mergers and acquisitions
  • Balances deposit and general ledger accounts
  • Reviews new card mandates and regulations and ensures we are in compliance
  • Responsible for reviewing fraud trends and assisting fraud team on new rules and fraud mitigation tactics to use


Kaplan University - Omaha Campus
2003 - 2008
Bachelor's Degree in Business Administration

Professional Skills

  • Excellent communication, interpersonal skills, and consultative skills
  • Strong skills in Word/Excel
  • Effective organizational, problem solving and analysis skills
  • Use prior experience in bank operations related positions to help departments meet goals/deadlines
  • Proven reconciliation experience
  • Provides functional advice or training to less experienced accounting positions
  • Financial services/securities industry experience in loan operations

How to write Bank Operations Specialist Resume

Bank Operations Specialist role is responsible for analysis, travel, retail, finance, credit, training, integration, telecommunications, reporting, research.
To write great resume for bank operations specialist job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Bank Operations Specialist Resume

The section contact information is important in your bank operations specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Bank Operations Specialist Resume

The section work experience is an essential part of your bank operations specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous bank operations specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular bank operations specialist position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Bank Operations Specialist resume experience can include:

  • Operates advanced technological scanners at high volumes and read rates
  • Strong focus on customer satisfaction and internal customers as well (Front Office)
  • Working knowledge of branch functions, banking operations and accounting principles
  • Working under direct supervision using standardized bank operations procedures
  • Processing of simple IGO Inforce transactions for financial worktypes and all IGO processes for non-financial worktypes
  • Filing of Exchangfax notification

Education on a Bank Operations Specialist Resume

Make sure to make education a priority on your bank operations specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your bank operations specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Bank Operations Specialist Resume

When listing skills on your bank operations specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical bank operations specialist skills:

  • Good written and verbal communication skills using the English Language
  • Apply sound judgment with strong decision making skills
  • Considerable knowledge and experience in the financial services industry, including deposit and/or cash management and/or lockbox processing
  • Experience in the banking or credit union industry
  • Desired experience in treasury / accounts payable / accounting / finance position
  • Sorts, opens, prepares and distributes daily mail for Remittance Services customers while consistently checking for effectiveness and accuracy

List of Typical Experience For a Bank Operations Specialist Resume


Experience For Private Bank Operations Specialist Resume

  • Process and mail CD interest checks
  • Performs timely and accurate data entry for customers
  • Identifies and anticipates client or department needs and makes recommendations to Remittance Services management for enhanced efficiency on as needed basis
  • Direct customer contact as needed, due to questions related to deposit amounts, file transmissions, etc
  • Process mail delivered from a lockbox to customer accounts, and distribute Post Office mail to internal customers at the Simmons Tower

Experience For Online Banking Bank Operations Specialist Resume

  • Establish, track and report key performance indicators
  • Assure adequate internal controls are in place
  • Assists with monthly status reports and KPI’s
  • Personal Advantage Account
  • Limited travel requirement
  • Client Management Module

Experience For Bank Operations Specialist ACH Resume

  • Tools Specific Knowledge
  • Retail Delivery Module
  • Processes Return Mail
  • Manulife Bank Select
  • Term Deposits Module
  • Process Return Mail
  • Accountable for all in good order (IGO) transactions for new account set up while working within prescribed accuracy, productivity and service level agreements (SLAs). This includes Personal Advantage Account (US/CAD), Tax Free Savings Account (TFSA), Registered Retirement Savings Plan (RRSP), Personal Non-Registered Guaranteed Investment Certificate, RRSP Loan and Leverage Loan

List of Typical Skills For a Bank Operations Specialist Resume


Skills For Private Bank Operations Specialist Resume

  • Previous research and adjustment experience
  • Financial services experience
  • Clerical and/or customer support experience required
  • ACH and wire experience
  • Experience in a similar position within a financial institution
  • Indexing documents received via fax, email, scanned to appropriate business area, worktype and status with complete client information on AWD CSD
  • Fire Insurance – reviewing existing policy and preparing Insurance Cancellation notice to client
  • Investment Products (TFSA, RSP, GIC) account opening using PPlus

Skills For Online Banking Bank Operations Specialist Resume

  • Labdep – posting LAB (local area banking) deposits to PPlus
  • Returnmail – filing of returned Client’s Account Statement, updating PPlus for any related changes
  • Some knowledge of compliance with federal and state regulations pertaining to the banking industry
  • Considerable knowledge of compliance with federal and state regulations pertaining to the banking industry
  • Receives, verifies, processes, and distributes incoming transfers according to established procedures
  • Attended Bank Orientation and completed Bank Compliance Training via compass
  • Personal Advantage Account opening via Deposit end to end and Pplus
  • Purch – posting cheque deposits to PPlus
  • Address change – updating client address

Skills For Bank Operations Specialist ACH Resume

  • Tools – ordering access card, deposit slip and cheque for mortgage products
  • Comprehensive knowledge on the following deposit, investment and loan products
  • Oversee all functions related to forcible entries into safe deposit boxes and storing contents found within
  • Completed Production Training
  • Ensures billing items are allocated correctly and look for differences and discrepencies
  • Performs new account and monitors file maintenance verifications on CD's, Checking and Savings accounts, and Safe Deposit Boxes
  • Performs data collection on existing Remittance Services platforms when needed
  • Apply basic accounting practices

Skills For Senior Bank Operations Specialist Resume

  • Complete assignments in various banking departments
  • Quickly and independently complete tasks using wide variety of systems and procedures
  • Navigate bank primary tools which include PPlus, AWD, Contact Logger, Lotus Notes, DSS, Knowledge Database, Repsource- Banklink
  • Achieved 80% in written exam and an average of at least 85% 1st Pass Accuracy Score in pre-production
  • AWD – Automated Work Distributor
  • Office Applications – Excel, Word, Powerpoint

Skills For Bank Operations Specialist Wholesale Lockbox Resume

  • Tax Free Savings Account (TFSA)
  • Registered Retirement Savings Plan (RRSP)
  • Guaranteed Investment Certificate (GIC)
  • Other Loans and Line of Credit products
  • Transfer in – transfer of investment funds from external Financial Institution to Manulife Bank
  • Polcontrol – FATCA related processes
  • Maint – other client’s requests that cannot be categorized in the above work types (setting up of PAT, changing account ownership or beneficiary, ordering access card

Skills For Bank Operations Specialist, / II / Senior Resume

  • Experience as Manager of Bank Operations or Manager of Administration of several branches in a bank or credit union
  • FRSA – reviewing and activating Mone sub account
  • Accountable for all in good order (IGO) Inforce non-financial transactions and straightforward financial transactions for Deposit, Investment and Mortgage products
  • Index incoming faxes, emails, scanned documents in the Automated Work Distributor (AWD) system in order to route work to correct business area, work type and queue
  • Work directly with business unit in response to issues and questions regarding Manulife Bank's products and processes
  • Flexibility to work overtime during peak seasons and in high volume situations

Skills For Private Bank Operations Specialist Portland Resume

  • ACH FileProcessing and/or ACH Research (Pep+)
  • Follow AML guidelines and ensure enhanced due to diligence is applied for Politically Exposed Person, High Risk Clients and Bank regulations
  • Direct Bank Debt / Leveraged Loan operations involvement
  • Can read/ comprehend French document and translate to English
  • BPA (C): Confidentiality Agreement
  • Telecommunications Data and Voice Network
  • Clerical, 25% lead; train in Wire Transfer, ACH, CMG, Trust
  • Work any shift, such as 1st, 3rd or weekends, as required
  • Proficiency in Excel/Word required

Skills For Change The Bank Operations Specialist Resume

  • Work independently and perform varied assignments with frequent distractions
  • Resolve complex problems and make decisions
  • Perform operational reviews of work to determine adherence to policy and procedure
  • Provide daily assistance and diversified operational support to branches and departments throughout the corporation
  • Work independently and perform varied assignments with frequent deadlines

Skills For Bank Operations Specialist Resume

  • Knowledge of ACH NACHA file layout
  • Loans and Mortgages Module
  • DSS – Distributor Support System
  • Knowledge of PEP+ application
  • Knowledge of ACH NACHA rules
  • Processes and mails CD interest checks

Skills For Private Bank Operations Specialist Resume

  • Maintains detailed records on all work responsibilities as required and resolves account problems with the branch associates
  • Monitors numerous daily and monthly reports
  • Interfaces between the supervisor and associates as the designated subject matter expert (SME) for the unit; the Bank Operations Specialist III would have mastery level knowledge on most job processes within the operational unit
  • Receives, verifies, processes and distributes outgoing and incoming transfers according to established procedures
  • Centralized call back center for wire transfers

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