AV Technician Resume Sample

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Odessa Wilkinson
39776 Nathaniel Place,  Dallas, TX
+1 (555) 373 5618

Work Experience


Senior AV Technician
11/2017 - PRESENT
Boston, MA
  • Good Knowledge of AV systems. Operational knowledge of AV equipment
  • Five year’s experience in the AV industry to include troubleshooting and performing repairs on lighting, sound or special effects systems, including projectors, microphones, Plasmas, TVs, AV equipment and cabling
  • Properly use a ladder in accordance with manufacturer’s specifications
  • Administer, troubleshoot and maintain corporate WebEx solution and accounts. Provide user guides, information and instruction as required
  • Assist with the implementation of new technologies related to video conference and AV services, companywide
  • Coordinate and provide support for critical meetings and events as required
  • With support of a team, Execute and direct recurring companywide large meetings as required
  • Provide primary IT support and administration for Visix digital signage systems while working with in-house media content personnel
  • Maintain a thorough inventory of equipment and supplies
AV Technician
05/2014 - 05/2017
New York, NY
  • Monitor the repair and replacement of non-working, damaged and/or obsolete equipment
  • Configure, maintain, troubleshoot and standardize AV and VTC equipment
  • Provide individual and group instruction in Conference room and or VTC services setup and operation
  • Work with AV vendor(s) as required for support and contract maintenance
  • Inspect and repair conference rooms for faulty equipment, damage, and cleanliness
  • Document facility issues and coordinate repairs with Facilities team as required
  • Create SOP's as required for equipment use, maintenance and troubleshooting
Event AV Technician
11/2010 - 01/2014
Los Angeles, CA
  • Read, interpret and maintain room schematics with respect to A/V configurations
  • Experience supporting or maintaining the following technologies
  • Assist with the implementation of new technologies related to video conference and AV services
  • Set-up, maintain, assist with and troubleshoot all built-in and portable AV equipment across all offices and data centers including, but not limited to
  • Perform light maintenance schedule and work with maintenance vendor as required
  • Perform setup and tear down of room AV equipment in conference rooms
  • Coordinate external Videoconference meetings with outsideclients including arranging contact information, testing and proper call monitoring

Education


University of California, Berkeley
2004 - 2009
Bachelor's Degree in Related Field

Professional Skills


  • 1). Conference room management skills specific to Polycom phones, Go To Meeting and Video Conferencing set up and maintenance and all around AV skills
  • Strong customer service skills, ability to gain cooperation and motivation from others while managing competing priorities
  • 3). Great communication skills and professionalism/customer service skills
  • Excellent communication skills. Ability to effectively communicate both verbally and written with customers, team members and management
  • Strong analytical/ diagnostic/ problem-solving/ strategizing skills
  • Strong troubleshooting skills and ability to repair/replace parts as needed
  • Excellent customer service, organization, communication, and problem solving skills

How to write AV Technician Resume

AV Technician role is responsible for customer, troubleshooting, basic, software, digital, reporting, training, word, database, integration.
To write great resume for av technician job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For AV Technician Resume

The section contact information is important in your av technician resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your AV Technician Resume

The section work experience is an essential part of your av technician resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous av technician responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular av technician position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative AV Technician resume experience can include:

  • Proven ability to effectively communicate with all levels of Corporate Customers, VIP's and Business unit representatives required
  • Basic computer skills including knowledge of WordPerfect, Microsoft Word and Excel
  • Superior quantitative, oral and written communication skills
  • Strong understanding of Crestron switching and controller infrastructure
  • Installs and sets up equipment for conference / meeting rooms. Operates when necessary
  • Strong knowledge on DSP’s, digital platforms, matrix switchers, video walls and video conferencing

Education on an AV Technician Resume

Make sure to make education a priority on your av technician resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your av technician experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in AV Technician Resume

When listing skills on your av technician resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical av technician skills:

  • Good technical knowledge on performing process. Trouble shooting and problem solving skills is required
  • Skill in communicating effectively with all levels of the organization, including staff, supervision, management and executives
  • Effectively plan, prioritise and co-ordinate own and others’ activities, and be pro active in supporting the engineering teams
  • Strong computer skills (PC, Mac, Microsoft Word, Excel, Internet, Power Point)
  • Good telephone skills, ability to work directly with clients
  • Excellent communication and analytical skills and the ability to work on all levels of management and customers

List of Typical Experience For an AV Technician Resume

1

Experience For Senior AV Technician Resume

  • Knowledge and experience in effective problem-solving techniques
  • Demonstrated experience in the operations and support of audio visual lighting and media delivery systems in an events, exhibition or theatre environment
  • Experience working with teleconferencing equipment and Internet/computing equipment
  • Deliver excellent customer service, including to C-Suite executives, under any and all circumstances
  • Management of enterprise projects including design, installation, documentation, effective customer communication, site leadership, and support, etc
2

Experience For Level AV Technician Resume

  • Operates audio/visual equipment, designs systems and provides maintenance services
  • Managing AV budget and expenses
  • Working knowledge of Mac and PC computers
  • Pre-meeting support, work with admins on meeting setups, meeting configurations, access codes, obtaining meeting materials, i.e. (presentations, videos)
  • Work involves frequent climbing, crawling, crouching or other non-sitting positions in setting up equipment
  • Installation, testing, and troubleshooting of all AV systems including but not limited to TVs, projectors, conferencing equipment, control systems, etc
  • Ensures that personal grooming and hygiene standards are being observed. Does spot checks in the morning
3

Experience For Event AV Technician Resume

  • Manage the setup, operation, and troubleshooting of the AV and videoconferencing equipment across all conference and training rooms
  • Contribute and abide by SOP documents by reporting events in detail and utilizing our event ticketing system
  • Work involves frequent standing and/or walking in operating audio/visual equipment
  • Provides audio/visual recording, editing and duplication services, both internally and externally
  • Provideaudiovisual technical support throughout the office, including but not limited to, meetings, events and video conferencing and other support as required
  • 2 Late arriving at beginning of shift
  • 5 Not adhering to grooming standards
  • Advanced understanding of IP networks as they apply to video conferencing such as QoS, jitter, latency, NAT traversal, etc
  • Presentation / multi-media meeting room support, including duration support
4

Experience For IT / AV Technician Resume

  • Person would be responsible for following a cable run list and plugging up cables to Juniper switches to server/NW device(s)
  • Keeps accurate inventory of all parts for each project for tracking and billing
  • Ensure all rooms and cables are neatly tucked away to avoid any tripping hazards and to ensure the overall meeting room aesthetic is up to standard
  • Support business demand including outside traditional operating hours support
  • Monthly video and meeting reporting
  • Cable Installation (1+ year of CAT 5/6) 2. Cable Pulling (1+ year of CAT 5/6) 3. Wiring (1+ year)
5

Experience For Lead AV Technician Resume

  • Knowledge of installation, set-up, and programming of wired/wireless networks, lighting, A/V systems and controls
  • WebEx Conferencing (Meeting Center and Event Center)
  • IT end user equipment ordering, support & inventory tracking
  • Build A/V equipment racks with meticulous wiring approach demonstrating ability to follow detailed design plans
  • Build scaffolding for projectors, erecting large projection screens and pipe and drape
  • Be proactive about finding and fixing any potential issues
  • A broad and developed knowledge and understanding of lighting, sound and audio-visual equipment and operation
6

Experience For MGM Detroit AV Technician Resume

  • Knowledge of video recording techniques, and a basic understanding of signal flow for both audio and video
  • Performs work at chest level or higher, including overhead full arm extension holding up to 30 pounds less than 20% of the time
  • Performs work by traveling independently or with a small crew to various locations as scheduled
  • Assist with scheduling conference rooms in MS Outlook
  • Support/troubleshoot integrated A/V and video conferencing solutions
  • Coordinate and provide support for critical meetings and events as required, including company-wide meetings
7

Experience For AV Technician Resume

  • Partner with various teams such as Client’s EIS department to deliver superb AV and conferencing solutions
  • Trains Desktop Services staff members and others in IT on existing and new technology
  • Working in an environment with Apple Mac clients
  • Install ceiling and table top microphones
  • Conduct expert level of trouble shooting of AV system
  • Work with projectors, video conferencing systems, screen displays and computer controls
  • Attend all on job training in accordance with the departmental standards and procedures
  • Ensures all Engineering Standards and Procedures as issued from time to time are followed
8

Experience For Senior AV Technician Resume

  • 1 Sleeping whilst on duty
  • 4 Not following up on guest complaints
  • Serve as manager on during assigned shifts
  • Ensure that temporary staff is diligent in regard to attendance, uniforms and maintaining set up standards
  • Coordinate with University Maintenance staff to ensure building concerns are addressed appropriately and in a timely manner
  • Attend weekly Event Planning review meetings
  • Provides proactive health checks, maintenance support, and troubleshooting for all audio visual systems and endpoints
  • Advanced knowledge in supporting Crestron RL systems as well as understand Crestron Fusion
9

Experience For Level AV Technician Resume

  • Operation of on-premises MCU/Bridging systems and other related Polycom infrastructure
  • Perform network troubleshooting to diagnose static and dynamic IP’s
  • Knowledgeable of how to use audio mixing software
  • Performs remote connectivity testing of endpoints within local and regional offices via Skype and or H.323
  • Perform routine preventative maintenance checks and services to assigned audiovisual systems, including software/firmware updates, as needed
  • Provides basic training on hardware and software use
  • Familiar with networking concepts like TCP/IP
  • Support high-profile events, including board meetings, earnings calls, and executive town hall events
10

Experience For Event AV Technician Resume

  • Support special events, including live video streams, studio events, and employee engagement events
  • Analyze and resolve complex issues promptly in addition to formulating alternative solutions to complex technical problems
  • Immediate response to requests for assistance to events in progress while providing unobtrusive support
  • Proactively ensure high quality service delivery while striving for continuous improvement
  • Willingness to learn and adapt to new systems and procedures/stay current with emerging technology

List of Typical Skills For an AV Technician Resume

1

Skills For Senior AV Technician Resume

  • Problem solving and trouble-shooting skills; creative thinking
  • PC proficient Problem solving and troubleshooting skills
  • Valid driver’s license is required, if operate a vehicle during company business hours
  • Achieve Technical Level 3 Certification per PSAV Technical Skillset Matrix (@PSAV/HR/Global Learning)
  • Demonstrated experience in the operations and support of audio visual, lighting and media delivery systems in an exhibition or theatre environment
  • Having a solid understanding of VLANs, corporate TCP/IP network design and support
  • Experience driving RFP process, determining evaluation criteria, assessing technology, and selecting a solution
2

Skills For Level AV Technician Resume

  • Experience installing, engineering, and supporting Soft VTC and Crestron, BiAmp, Polycom, and/or Cisco solutions
  • Skill in scripting, rehearsing and producing quality presentations
  • Operate cameras for archival video capture, which includes lighting, composing shots, and capturing audio for playback
  • Video Conferencing experience, preferably with point-to-point videos and video bridging technology
  • Experience with video conferencing systems like Chromebox for Meetings and cloud bridging services such as Vidyo
  • Experience operating, and/or supporting teleconferences
  • Experience supporting web and video conference technology, such as Skype for Business, GoToWebinar, or GoToMeeting
  • Experience with streaming platforms and hardware/software - OBS, Wirecast, Wowza, Teradek - to both public API's and internal RTMP configurations
  • Very good knowledge of network infrastructure and trouble shooting
3

Skills For Event AV Technician Resume

  • Good understand of OSI (7 layers of networking) model
  • Knowledge and experience of AV equipment and lighting system
  • Strong knowledge of recording devices
  • Skill in anticipating the needs of presenters
  • Experience in a combination of live sound engineering, graphics creation, and presentation
  • Solid knowledge of all low voltage hand tools and testing equipment
  • Polycom and BlueJeans video conferencing experience
  • Attend all types of various technical skill training
  • Very experienced with Microsoft Skype for Business Video conferencing
4

Skills For IT / AV Technician Resume

  • Hands on experience with integrated AV system operation, troubleshooting, and repair
  • Experience with Live Sound/Production and working with a PA/Mixer
  • Basic Crestron/BiAmp programming experience
  • Extensive knowledge and experience with audio-visual systems, products, components, and vendors
  • Knowledge of IP video/audio conferencing standards. Experience with Polycom HDX, Group series, WebEx, Zoom, Skype, Skype Broadcast and Blue Jeans
  • Related AV experience
  • Experience with MS Office 2016/365 functionality
  • Work in a fast paced environment and respond with urgency to high priority situations
  • Knowledge and experience of computer-based programs and the installation of AV equipment
5

Skills For Lead AV Technician Resume

  • Conference Room Design experience
  • Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues
  • Skill in the use of audio/video production equipment
  • Experience with AV, telepresence, and collaboration systems
  • Experience in an audio video related position
  • Experience with computer and database management programs
  • Experience in installation of cables (fiber and copper)
  • Experience with Avaya, O365
  • Build and maintain a good relationship with our clients
6

Skills For MGM Detroit AV Technician Resume

  • Experience with Zoom technology
  • Audio visual experience is required
  • Operate screen capture software, such as Screenflow
  • Ascending or descending ladders, Stooping, Kneeling, Crouching, Reaching, Pulling, lifting, Grasping
  • Taping cords to floor and along walls requiring bending and kneeling
  • Assisting with production of multi-media educational materials using a variety of recording and editing tools
7

Skills For AV Technician Resume

  • Supporting daily audio and video meetings, including some remote video conferencing clients
  • Training and supporting local Help Desk for meeting setups
  • Testing AV equipment and replacing defective or malfunctioning cables
  • Climbing ladders to a height of 16 feet to hang banners and adjust lighting
  • Carrying of equipment up to 75 lbs. to and from meeting rooms
  • Supporting Webex connections and software for meeting
8

Skills For Senior AV Technician Resume

  • Managing third party support of video conferencing technologies
  • Creating internal knowledge base articles and update Help Desk ticket information with documented troubleshooting steps
  • Assisting in the design and technology decision of new meeting spaces and buildouts
  • Assisting in working with the Vendors to make sure quotes and installs are to spec
  • Cleaning and maintenance of all audio visual equipment, including development and execution of regular preventative maintenance programs
  • Working knowledge of H.264, H.320, H.323 SIP protocols
  • Understanding of virus scan software tools and their associated detection /eradication procedures
  • Hiring offers contingent upon completion of a successful background check
9

Skills For Level AV Technician Resume

  • Maintaining equipment and inventory. Requires
  • Working knowledge of H.323, SIP and VoIP protocols
  • Supporting several different enterprise vendor hardware profiles (Polycom RMX 1800, Cisco Tandberg, Crestron Audio and Control Systems)
  • Supporting Crestron control systems in conference rooms across multiple locations
  • Supporting event status Shure Audio mixer, PA and microphone systems
  • Supporting ShoreTel audio conferences
  • Assisting in the design and implementation of video systems
  • Assisting with classroom and event support
  • Assisting faculty with lecture capture
10

Skills For Event AV Technician Resume

  • Meeting Support, connect video and audio calls, assist participants with technology issues
  • Recording AV requests
  • Understanding and interpreting of both architectural and electronic schematics
  • Structured cabling which includes pulling, terminating and testing all cable and wiring associated with audio/video cables
  • Full range of installation, running wires, fishing wires through walls, cutting out speakers, installing outdoor speakers and hanging plasmas

List of Typical Responsibilities For an AV Technician Resume

1

Responsibilities For Senior AV Technician Resume

  • Exquisite customer service and communication skills
  • Communicate effectively with clients to identify needs and evaluate alternative technical solutions
  • Effectively communicate with customers, engineers, PM's, techs, etc., both written and verbal
  • To operate all audio equipment, special lighting and video systems during functions
  • Strong technical understanding / expertise with Soft VTC solutions, specifically Zoom and Skype
  • Valid motor vehicle driver’s license
  • Audio visual management experience with complex systems
  • Solid knowledge on all various low voltage wire types and connectors
  • Experience in audio visual integration
2

Responsibilities For Level AV Technician Resume

  • Knowledge and experience with Creston’s management system (Fusion)
  • Provide continual excellent customer service
  • Experience in a high paced environment
  • Experience with audio, video, control systems and like technology
  • Experience with Polycom, Crestron, AMX, Biamp, Extron, TVOne, Office 365
  • Operate and maintain audio visual equipment such as televisions, projectors, mics, and
  • Video / audio conference setup and support. Ensure all sites are connected on time and receiving / transmitting good audio / video
  • Person would need to be able to work weekends when consolidation of clients devices (day or nights) starts along side an employee
  • Work experience in AV industry field
3

Responsibilities For Event AV Technician Resume

  • Experience with electronics
  • Experience in IT with a focus on AV support
  • Technology experience, or equivalent with a professional services firm
  • Operates, maintains and programs GOC CATV System
  • Excellent English communication both oral and written and able to speak Arabic
  • Operate, maintain and perform regular checks of A/V systems in conference rooms
  • Two years experience or education in Electronic Media
  • Crestron hardware and software experience
4

Responsibilities For IT / AV Technician Resume

  • Progressive experience in IT, systems or related field
  • Experienced with both analog and digital connections and use of controls systems such as SP Controls, Extron, and Crestron
  • AV Equipment experience (crestron/polycom)
  • Participating in budget planning for both capital equipment and expense requirements related to university audio visual needs
  • Monitoring of audio and visual quality of lecture capture recordings, and working with the vendor support desk to troubleshoot and resolve issues
  • Banqueting hall audio –video equipment maintenance and service and to be ready to use all times
  • Working knowledge of EDID and HDCP standards
  • Assist in developing long-term strategies and capacity planning for meeting future AV equipment and corporate technology needs
5

Responsibilities For Lead AV Technician Resume

  • Daily maintenance and testing of briefing room audio/visual systems, PC’s, guest devices and hallway interactive displays
  • Maintain close contact with Conference Services, Facilities and Catering teams to ensure room configurations are conducive for meeting type and AV objectives
  • Performs audio recording session’s edits and mixes effects if needed
  • Oversee setup of meeting, conference and banquet furnishings and audio-visual equipment to ensure client satisfaction
  • Work in a fast paced environment and keep up with shifting demands
  • Flexibility in reporting hours, availability for overtime required
  • Provide quick and customer-friendly service to all customers seeking audio-visual assistance, maintenance, or advice
  • Provide internal customers with assistance in setting up conferences and audio-visual equipment in a professional and courteous manner
6

Responsibilities For MGM Detroit AV Technician Resume

  • Ensure sound and light equipment is properly set up and working for in house systems as well as for special events, functions and entertainment
  • Assist with in-house sound, lighting, and/or video equipment as well as coordinates with entertainment groups own equipment
  • Conduct weekly checks to ensure equipment is functioning properly
  • Ensure new and existing technology is collaborative with the other tools used in the company
  • Serve as an IT ambassador to visiting customers / clients
  • Provide support to the IT needs of the Executive Briefing Center (EBC). Present to customers when necessary
7

Responsibilities For AV Technician Resume

  • Collaborate with the Technical Marketing teams
  • Intermediate working knowledge of PC Hardware, Software and Apple products
  • Knowledge of troubleshooting PC issues
  • Assist with support for multi-media broadcasting
  • Install, troubleshoot, and maintain audio/video devices and associated wiring
8

Responsibilities For Senior AV Technician Resume

  • Resource planning and allocation. Utilize both internal and external resources as required to successfully support meetings
  • Support web and video conference technology such as Skype for Business, GoToWebinar, or GoToMeeting
  • Set-up, troubleshoot and configure audio-visual hardware, including laptops/room desktop PCs, room displays, microphones, and VTC codecs or webcams
  • Set-up/Installation of Data, Audio, Video Cabling/components
  • Install and test components while performing system tests (in-house and in the field)
  • Keep track of all assigned company provided equipment and ensure that all assigned tools are in proper working condition
  • Assist in setting up all Webex, presentations, audio conference set ups
  • Support any basic audio visual needs – providing adapters, laptop connection to screen, additional screens, etc
9

Responsibilities For Level AV Technician Resume

  • Update all meeting room clocks
  • Escalate any issues with equipment to call for service or purchase within means of the operating budget
  • Engage third part audio visual vendors in coordinating equipment repairs or projects
  • Follow up with clients on any outstanding questions. Proactively ask questions to the business to cover all levels of service and anticipate needs
  • Confirm all meeting room set ups to confirm that the audio visual requested is ideal for the room configuration
  • Follow up with client after their meeting to ensure it was a success
  • Perform preventative maintenance checks on all meeting rooms
10

Responsibilities For Event AV Technician Resume

  • Update any facilities related tickets when conducting daily checks
  • Daily room checks, On-going and preventative Maintenance, daily room sweeps, battery and bulb replacement cable management
  • Train other staff (IT, Concierge, Receptionist, end-users) on basic meeting room audiovisual set ups (with the objective to make them autonomous)
  • Test video conferencing, cable management, and conduct regular equipment tests
  • Collects and prepares all necessary information and submits recommendations on assigned projects for bidding to competitive vendors

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