Analyst Tech Resume Sample

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Korbin Huel
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Work Experience

Client Tech Supt Senior Analyst
03/2016 - PRESENT
Chicago, IL
  • Provide containment plan for new arising field issue and close loop back to QA/SPQ for long term prevention
  • Authors knowledgebase articles
  • Formulates nutritional supplement products in various forms in support of manufacturing
  • SQL, Windows, or Unix experience
  • Open to shifting schedules and split week work patterns
  • Assisting in the monitoring of the overall region’s business performance and identifying areas of opportunity or potential risks to the business
  • Solve problems for customers with challenging expectations (often escalated or irate)
  • Maintain expert knowledge of support tools/services/applications along with future industry products and technologies
  • Analyze the data and propose the solutions to enhance the support experience
Analyst, Tech Svcs
08/2013 - 10/2015
Philadelphia, PA
  • Ensure each site’s current infrastructure information is available in ALM and site diagrams for use by Help Desk and support personnel
  • Documenting requirements, use cases and process flows
  • Provide installation, training, programming, maintenance and support for the telecommunications infrastructure
  • Responds to user queries, answers questions and resolves hardware and software communications problems
  • Troubleshoot networking issues
  • Resolves level 2 support desk tickets, including root cause analysis, automation and documentation
  • Implements corrective actions from remote sites or guides users through corrective action
Tech Svc Analyst
01/2008 - 07/2013
Detroit, MI
  • Some travel required to facilitate network equipment installations and support of other teams
  • Contribute to the “TechTable” service vision and the design of the physical space for the TechTable
  • Unpack, track, image, test and implement user setting on Surface Pro devices prior to delivery to the customer
  • Assist in collecting metrics to track deployment success and client satisfaction
  • Assist in developing client training materials for Day 1, FAQs, Quick Tips and other programs designed to address common questions or issues
  • Relevant professional industry experience is required
  • SQL programming experience is required


University of Mount Union
2002 - 2007
Bachelor's Degree in Computer Science

Professional Skills

  • Proven Experience in supporting computer hardware
  • Handle on call rotation in 24/7 environmentRequired Skills
  • Basic computer skills including a working knowledge of MS Word and Excel
  • Experience working in Business Operations, Reporting or Finance environment, preferably in a multinational organization
  • Experience supporting desktop computers in a Helpdesk / Desktop tiered environment
  • Experience with ETL/Reporting/Data warehouse projects
  • Experience of Mobile Devices such as IPhone and Android

How to write Analyst Tech Resume

Analyst Tech role is responsible for training, software, auditing, security, telecommunications, architecture, reporting, manufacturing, design, research.
To write great resume for analyst tech job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Analyst Tech Resume

The section contact information is important in your analyst tech resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Analyst Tech Resume

The section work experience is an essential part of your analyst tech resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous analyst tech responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular analyst tech position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Analyst Tech resume experience can include:

  • Installing and configuring Oracle WebLogic Server on Linux and Windows operating systems
  • Installing and configuring Oracle Fusion Middleware applications
  • Installing and configuring Oracle APEX and Oracle Rest Data Services (ORDS)
  • Configuring WebLogic clustering for high availability
  • Creating security roles, group policy, user authentication, auditing and authorization
  • Installing and configuring UNIX system applications

Education on an Analyst Tech Resume

Make sure to make education a priority on your analyst tech resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your analyst tech experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Analyst Tech Resume

When listing skills on your analyst tech resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical analyst tech skills:

  • Able to effectively handle pressures and challenges
  • Good knowledge of Microsoft operating systems and software
  • Develop, maintain and ensure effective use of I/S strategic plans policies, practices, methodology, standards and tools
  • Familiarity of Nutraceutical/Pharmaceutical manufacturing, with 1 to 3 years of experience as a research laboratory technician or a plant operations supervisor
  • Skilled in mathematics and solving basic algebraic equations
  • Installing and configuring UNIX operating systems, including Red Hat Enterprise Linux 6.x/7.x and Solaris 10/11

List of Typical Experience For an Analyst Tech Resume


Experience For Analyst, Tech Svcs Resume

  • Develop and maintain UNIX shell scripts for system support
  • Monitor and remediate UNIX server performance and threshold notifications
  • Serve as the leader of a specific industry (or in some cases, industries). Provides input to define, develop, and set product strategy and insures alignment with Mercer’s overall industry focus. Responsible for meeting profitability and revenue growth goals for assigned industry. Creates value added services and insights for the survey product lines

List of Typical Skills For an Analyst Tech Resume


Skills For Analyst, Tech Svcs Resume

  • Owning aspects of environment monitoring and support
  • Interacting with other application teams to help troubleshoot existing integrations and offer input on new integration designs
  • Offering guidance to the admin team
  • Aiding in release activities
  • Owning releases from technical aspect

Skills For CB Tech-business System Analyst Resume

  • Making recommendations on AppExchange and customization decisions
  • Playing role of technical lead for certain aspects of portfolio
  • Being point of escalation for technical issues
  • Willing to work in a 24 5 profile with weekend on-call support
  • Installing WebLogic Server patches, service packs, and upgrades
  • Installing Fusion Middleware patches, service packs, and upgrades
  • Within 4 months of joining team: Acquire in-depth knowledge and expertise of technologies used in the Sales, Marketing & Service space and start…

Skills For Tech Svc Analyst Resume

  • Enterprise level Active Directory management supporting Windows, Linux, Macintosh computing systems, GPO’s, OU’s and Domain Groups
  • WebLogic Server and application performance monitoring and tuning
  • Within 2 months of joining team: Gain knowledge of the Pitney Bowes configuration and customizations and start…
  • Determine impact of requirements on technology recovery infrastructure and receive confirmation from Control Operations and Planning Support
  • Knowledge of Surface Pro and Apple products

Skills For Tech Business Intelligence Analyst Resume

  • Escalations lead for complex issues & takes ownership of complex issues based on key triggers.?
  • Acts as customer and vendor interface, escalation point to IPS / PG / Vendors on product quality issues
  • Works collaboratively with functional teams, account teams, alliance partners to support Dell customer issues
  • Foundation knowledge on Six Sigma
  • Foundation knowledge on ISO 9001
  • Create and maintain (or review work done by other admins/developers) the environment including but not limited to configuration, Apex programming, installed packages and data
  • Modify the system to increase benefits and usability
  • Manage new releases of SFDC and efficiently roll out new features
  • Use your expertise in various design patterns and in various integration options that include native APIs and external solutions

Skills For Client Tech Supt Senior Analyst Resume

  • Make a measurable impact on clients’ business by managing and appropriately prioritize projects across the multiple accounts assigned to them. Accountable for account management and client-facing meetings w/ coached (low supervision) support
  • Manage WebLogic JDBC components, such as connection pools and data sources
  • Utilize Web Security tools- LDAP Server, SSL Certificates and client authentication
  • Confirm use of existing infrastructure to meet requirements, or work with Technical Architecture Services to identify needs for new types of infrastructure or services and identify infrastructure and services to be retired or discontinued
  • Lead and perform research and evaluation of product and service alternatives for topics assigned (including I/S tools) using appropriate methodology and document recommendations, including vendor business and cost analysis, as appropriate

Skills For Senior Analyst, Tech Account Analytics Resume

  • Prepare or review technology component specifications and assure cost-effectiveness and compatibility with I/S architectures and practices for security and technology recovery
  • Lead and perform efforts in configuration, testing, implementation and production turnover of technical infrastructure products and tools as assigned (hardware platforms, operating systems, virtualization, data management, network, databases, security, other)
  • Installing UNIX operating system patches
  • Overseeing admin team
  • Provide input/oversight in the department’s activities/responsibilities including planning, scheduling, staffing, monitoring, traveling and reporting

Skills For Tech Infrastructure Analyst Resume

  • Provides technical support to manufacturing including, but not limited to, formulation or process improvement, cost savings initiatives and trouble shooting
  • Review or maintain I/S records, including asset, configuration and vendor or government licensing records
  • Research and implement UNIX security operating system hardening based on documented best practices
  • Coordinate with project managers and other departments to provide infrastructure product training for end users and support groups
  • Lead efforts in management of life cycle support (installation, maintenance, relocation, decommissioning and disposal) of assigned infrastructure
  • Participate in technology recovery and departmental emergency management planning, rehearsals and execution as assigned

Skills For Tech Central Senior Salesforce Analyst Resume

  • Design, conduct and participate in training for I/S personnel
  • Document departmental policies and procedures relating to UNIX
  • Develop standards and department procedures
  • Develop or maintain capacity plans for assigned infrastructure components (processors, storage, network, other)
  • Provide input to Service Level Objectives
  • Provide approval for production implementations for areas of responsibility

Skills For Center of Excellence Tech Industry Analyst Resume

  • Lead or perform problem diagnosis and resolution on a timely basis and participate in "postmortem" reviews, as assigned
  • Lead or participate in the analysis, prioritization and development of change requests, upgrades and patches, and maintenance actions, assuring appropriate coordination, communication, approval, and post-implementation verification
  • Provide on-call support when assigned
  • Communicate with and participate effectively in project teams, work groups, support groups, business areas, and with suppliers, as appropriate taking lead roles, keeping department and project team personnel informed on progress and problems
  • Review documentation prepared by others and monitor timely completion, as assigned
  • Be a source of knowledge and expertise in one or more functional and/or technical topics and prepare briefings and research reports as appropriate
  • Participate in negotiating and renewing product and service contracts, and monitor performance against contract terms and maintain relationships with assigned suppliers

Skills For Analyst, Ad Tech Resume

  • Assists the Scientific team in formulating nutritional supplement products in various forms in support of manufacturing
  • Ensures that all internal and external work activities are conducted to appropriated standards, in accordance with Company policies, laws, quality standards, SOPs, current Good Manufacturing Practices (cGMPs), etc
  • Knowledge of scientific principles to assist in formulation and manufacturing processes
  • Lift up to approximately 40 pounds
  • Maintain and utilize UNIX patch repositories

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