Analyst, Programmer / Analyst Resume Sample

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Jade Gerlach
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Work Experience


Analyst / Programmer Lead
02/2017 - PRESENT
Los Angeles, CA
  • Work with the user community and reporting team to understand business requirements and convert to functional/technical specifications
  • Responsible for data modeling and database design leverage their knowledge of data warehouse modeling best practices
  • Architect and develop data integration and transformation processes across on premise and cloud data sources using tools such as Oracle Data Integrator and Boomi Atomsphere
  • Collaborate with other team members using scrum process
  • Establish best practices in enterprise data integration and data warehouse design and implementation
  • Support creation and maintenance of data architecture to provide a framework for planning and coordinating development of a consistent architecture in support of business needs
  • Participate in ongoing stabilization, support and maintenance
  • Assure best practice change and code management is followed, and supporting technical documentation is written, organized and maintained
Tax Analyst Programmer
02/2012 - 10/2016
Chicago, IL
  • Understand financial business processes including financial transactions, accounts payable, general ledger, budgeting and encumbrance as well as participate in process modeling for financial discipline
  • Participate in the configuration and testing of the proof of concept activities and associated tools
  • Prepare necessary paperwork and documentation to ensure conformance to departmental/corporate standards and procedures
  • Execute unit tests. Work closely with application testers on the preparation of test plans, test data and integrated unit testing
  • Manage ePARC enterprise analytic projects for financial, operational and clinical stakeholders of URMC hospitals (SMH, HH, FFT) and the Medical Faculty Group
  • Establish strong partnerships with operational leaders, business unit subject matter experts, analytics developers and ePARC application team members
  • Translate analytic project requirements into detailed project plans, timelines, milestones and business requirements documentation for developers
  • Cultivate effective communication and coordination across URMC constituents for successful completion of each project milestone
Manufacturing IT Business Analyst & Programmer Intern
11/2007 - 11/2011
Detroit, MI
  • Maintain a broad knowledge of technology, equipment and systems
  • Proficiency in Oracle and PL/SQL required
  • Proficiency in Javascript, .Net and UNIX shell scripting desired
  • Experience with dimensional data models required
  • Work with users to understand and document business requirements.Assist in the translation of the business requirements into configurable software components and rules
  • Perform analysis activities and create/participate in the creation of the functional specification under the direction of more senior applications development staff
  • Perform program-level design activities (program flows, logic, file/database changes, etc).Create/participate in the creation of the system design specification under the direction of a more senior developer. Attend system design reviews and code walkthroughs

Education


Southern Virginia University
2003 - 2007
Bachelor's Degree in Computer Science

Professional Skills


  • Knowledge of Order Management (Charles River), Portfolio Accounting (Advent’s Axys) & Mutual Fund Accounting systems, Market Data Applications (Factset and Bloomberg), Security Master Database design and implementation, and workflow between systems
  • Possesses strong interpersonal skills and effective communication skills, written and oral
  • Excellent written and verbal communication skills on application matters with management and system users
  • Excellent written and verbal communication skills with the ability to interact with senior business and technical IT management is required
  • Excellent oral and written communication skills, especially in a University colleague interaction context
  • Highly organized with proven ability to meet deadlines, prioritize workload, and manage resources and time effectively
  • Strong developing and/or coding experience in Oracle

How to write Analyst, Programmer / Analyst Resume

Analyst, Programmer / Analyst role is responsible for programming, software, research, security, database, microsoft, communications, mainframe, training, integration.
To write great resume for analyst, programmer / analyst job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Analyst, Programmer / Analyst Resume

The section contact information is important in your analyst, programmer / analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Analyst, Programmer / Analyst Resume

The section work experience is an essential part of your analyst, programmer / analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous analyst, programmer / analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular analyst, programmer / analyst position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Analyst, Programmer / Analyst resume experience can include:

  • Strong analysis and problem-solving skills with ability to diagnose and resolve complex problems
  • Strong communications skills: listening, interpersonal, written, and verbal
  • Excellent technical, analytical & communication skills
  • Establish a strong working relationship with the client(s).Ability to break down barriers to communication and demonstrate added value with IT involvement
  • Demonstrate Software Development experience/knowledge within the following fields
  • Effectively analyze and synthesize large amounts of data into relevant insights

Education on an Analyst, Programmer / Analyst Resume

Make sure to make education a priority on your analyst, programmer / analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your analyst, programmer / analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Analyst, Programmer / Analyst Resume

When listing skills on your analyst, programmer / analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical analyst, programmer / analyst skills:

  • Basic Linux CLI skills. (Good to have)
  • Good analytical, communication and work relationship skills
  • Data entry skills with attention to details
  • In depth understanding and development experience using SQL, Pl/SQL and UNIX scripting languages with SQL based databases (Oracle and SqlServer)
  • Basic understanding of network monitoring concepts and management tools. Experience of network monitoring tools and protocols
  • Strong understanding of Microsoft's Web Technology Stack (Visual Studio .Net / C# / MVC / HTML5 / SQL Server / SQL Reporting Services)

List of Typical Experience For an Analyst, Programmer / Analyst Resume

1

Experience For Analyst / Programmer Lead Resume

  • Experience and proficiency with encoding, testing, debugging and documenting programs
  • Experience with analyzing complex data structures or large data sets and developing analytics
  • Two+ years programming experience (JAVA)
  • Experience supporting internal customers/users
  • Application development experience using program languages
  • Discuss and prioritize project issues with the project team, and provide help/support to the project team as required
  • Act as point of contact for LN ERP system upgrade to include data extraction, data mapping, data migration, data validation and testing
2

Experience For Tax Analyst Programmer Resume

  • Write and execute scripts required for all validations
  • Coach report developers on tracking deliverables and process expectations for report documentation, build, testing, sign off and inventorying completed builds
  • Knowledge of structured programming techniques, networking and database methodologies
  • Customize outputs by using Crystal report writing
  • Work with other departments such as sales, purchasing, and supply chain to optimize report and data gathering within Oracle
  • Administrative functions including change control, on call calendar management, time away management, and training
3

Experience For Programmer / Data Analyst Resume

  • Assist with advising Managers and Teams on the best use of project management disciplines and approaches
  • Support the user community with issues and enhancements to the existing solutions
  • Expertise in HPC storage connection and data sharing with Windows workstations (SAMBA, SMB/CIFS)
  • Train users on the use of ERP and related Standard Operating Procedures
  • Monitor application performance and provides regular reporting on system performance to management
  • Undertake programming to create datasets for statistical analyses and document datasets
  • JDE Development tools- AS400-RPG, RPGILE, CL, DDS/DSI Development tools- Scripting.Turnover
  • Drive results from all project team members through clear responsibility / accountability and scope expectations and follow-up
  • Lead ePARC data governance efforts, including reporting policies & procedures, for effective organizational use of ePARC analytic platforms and self-serve business intelligence tools
4

Experience For Statistical Analyst / Programmer Resume

  • Knowledge of personal computers with well-developed Microsoft OS and Office skills
  • Proficiency with oral and written communications and effective, competent presenter
  • Analyze current reports for validity and functionality and update report if necessary
  • Operates as a motivated self-starter, independent, project based and remains focused on task
  • Foster improvement of enterprise patient access and revenue cycle operations and resource use through analytics project management
  • Experience in system implementation, data analysis and managing enterprise data applications within a large organization that specializes in providing computing services to clients required
  • Experience using SQL and database tools and platforms such as SQL Server/Oracle, Integration Services/DTS, FME, Windows Server, MS Access or other development tools
  • Experience programming applications using languages such as PHP, Javascript, Python, and .NET in conjunction with technologies such as CSS, XML, JQuery and Flex
  • A self-starter with the ability to multi-task and work on a variety of assignments with people at all levels of the organization. Demonstrated ability to work in an organized and effective manner where both strategic insight and attention to detail are important
5

Experience For Business Analyst / Programmer Resume

  • Understands the business issues and data challenges of end user's organization
  • Create new reports in Oracle that are consistent with the business needs of the company
  • Work collaboratively with the research staff to understand and clearly document project requirements
  • Troubleshoot a wide variety of problems, resolve problems independently - but know when to consult with others as needed
  • Support FMRS system and all investment related data changes and all investment related reporting. FMRS is the primary system that houses all investment related information that supports TRS’s business and feeds all other systems that utilize fund information of any kind (e.g. fee income, fund lineups, fund groups, CUSIPs, etc.)
  • Helps to setup and maintain P&F’s virtual server environment
  • On Call support of all Enterprise Imaging PACS applications including Cardio systems but also eView, Primordial workflow manager, and diagnostic workstation issues, the Routing tier, OrthoView, Portal etc.Appropriate triage and escalation to partner IT groups as necessary
6

Experience For Manufacturing IT Business Analyst & Programmer Intern Resume

  • Defines project scope, charter, goals and deliverables in support of institutional goals and works with senior leadership and stakeholders for approvals
  • Ensures project scope is well documented and managed properly throughout the delivery cycle of the project
  • Identifies and resolves issues/conflicts within the project team
  • Ensures adherence to system delivery process guidelines and provides early feedback to project teams to take proactive measures to resolve the issues
  • Lead the implementation of consistent business intelligence project delivery processes and management tools
  • Develops positive relationships with Project Sponsors, and teams to enable the PMO to provide support including facilitation, tracking and reporting on projects, and training
  • Defines project scope, goals and deliverables in support of business goals while working with senior leadership and stakeholders for approvals
  • Manages and monitor projects to ensure schedule, cost, scope, resource, quality, and customer satisfaction goals are met
  • Develops project plans, schedules and work breakdown structures for projects
7

Experience For Programmer Business Analyst Resume

  • Establishes goals and objectives in coordination with the PMO Manager and University IT Leadership Team
  • Maintains a collaborative relationship with faculty, staff and students across the University, including key stakeholders in the Medical Center and Arts, Sciences & Engineering, to manage priorities, allocate resources efficiently, and ensure the right projects are delivered
  • Works closely with the PMO Manager in support of projects. Collaborates with institutional and other IT leaders on the successful delivery of projects
  • Construct, debug, document and incorporate program code for computer software application systems. Develop and document applicable installation instructions and customer usage documentation. Perform assigned development and maintenance tasks to meet the customer's needs
  • Conduct unit tests, functional tests, and integration tests according to unit test checklists, functional test plans, and integration test plans. Report problems during testing and take corrective action
8

Experience For Business Process Analyst / Programmer Resume

  • Develop and conduct formal training for users and data processing staff in the operation of new systems and software packages
  • Develop, enhance, integrate, test and deploy Data Warehouses/Data Marts and Business Intelligence Solutions
  • Assess, interpret and analyze customer technical problems received via Help Desk services, directly from customer interaction, or other methodologies. Utilize strong technical expertise to diagnose and resolve problems related to client technologies without the intervention of more senior techs or management
  • Provide first and second level technical response for urgent and routine technical and application problems at on and off-site locations. Demonstrate appropriate level of productivity, and ability to handle variety of workloads as they arise
  • Deploys new and replacement systems, printers, and other peripherals. Ensuring customer satisfaction, accuracy, timelines, and priority are all met
  • Conducts 1:1 training with customers or with more Jr. based desktop members, as needed, on the use of hardware and applications
  • Works with customers to understand the business requirements and interpret into an IT solution
9

Experience For Mainframe Analyst Programmer Resume

  • Attends URMC Desktop and other ISD meetings on regular basic and contributes usable suggestions and retains information presented by others
  • Keep abreast of current desktop and LAN technologies through continuing education, journal review, web searches, and formal seminar opportunities. Maintain working knowledge of wide range of Medical Center applications and technologies
  • Support the HPC strategic roadmap, capacity management and sourcing new HPC clusters and storage
  • Design and Develop Data Warehouse infrastructure and solutions
  • Establish strategies for overall support of the LLE HPC cluster and storage systems
  • Evaluate the potential impacts of new hardware in the environment
  • Measure and monitor overall system performance, usage, availability, capacity and health
10

Experience For Programmer / Report Analyst Resume

  • Maintain knowledge of HPC market trends and technology developments
  • Perform hardware maintenance, software installations and upgrades and data management support
  • Interact with users to understand their computational and storage capacity needs
  • Foster a supportive work environment and maintain open, productive interactions across the organization
  • Implement ITIL®-based IT Service Management processes
  • Experience with HPC software development languages (Python, C++, FORTRAN, BASH), parallel programming methodology libraries (MPI) and distributed code revision control software (GitLab, GitHub)

List of Typical Skills For an Analyst, Programmer / Analyst Resume

1

Skills For Analyst / Programmer Lead Resume

  • Maintains contemporary skills in relevant fields and cultivates dialog and interaction with peer
  • Experience implementing HPC networking solutions with other computing systems (Ethernet, TCP-IP, socket communication)
  • Attend or lead meetings utilizing effective meeting management methodologies
  • Strong understanding of the basics of OO programming required
  • Exposure to scripting basics. Experience of scripting (Perl, Bash) and other web application languages (SQL,PHP)
  • Experience using network monitoring tools (Intermapper, Observium, Netdisco)
  • Good understanding Intranet based applications
  • Experience with data analysis software, including SAS, PHP, Java, C#, and MATLAB
2

Skills For Tax Analyst Programmer Resume

  • Multiple project experience translating business needs into solution requirements is required
  • Experience delivering IT Infrastructure projects
  • Experience utilizing agile project management
  • Hands-on experience with architecting solutions, design, development and data analysis in a large, enterprise environment
  • SQL programming experience in Teradata, DB2 or Oracle
  • Experience with one or more of the following required
  • Experience/understanding of HIPAA Transactions and Code set standards namely - 835, 837 and NCPDP transactions
3

Skills For Programmer / Data Analyst Resume

  • Experience working with Business Objects
  • Experience as a Business Analyst working with various departments within a business to provide information to improve the business
  • Experience in implementing change management and security controls in a HPC framework
  • Good understanding of computer, memory and storage architecture and their impact on performance
  • Experience working in healthcare sector
  • Strong web development background using C#, ASP.NET, JavaScript, CSS, SQL, and .Net
  • Strong desktop development background using C#
  • Develops and maintains strong and lasting relationships with University colleagues
4

Skills For Statistical Analyst / Programmer Resume

  • Have a very good technical understanding of IT security to answer questions of a technical nature
  • Experience providing high-end technical support (installation, configuration, maintenance, upgrade, retirement, problem resolution, etc.)
  • Experience with Xamarin Mobile App Development is an added advantage
  • Experience with SAP ERP and integration tools is an added advantage
  • Multiple project experience with data warehouse design and dimensional data models
  • Demonstrated proficiency in Oracle on Unix DBMS and SQL Server environments
  • Experience with Workday, SAP, PeopleSoft, Oracle or other similar ERP solution desirable
5

Skills For Business Analyst / Programmer Resume

  • Experience with Visual Basic for Applications, VBScript, or JavaScript
  • Experience with Big Data technologies, including Hadoop
  • Experience with DoD manpower and resource functions
  • Experience with Air Force cryptologic career fields, Human Resources data systems, and manpower or budgets
  • Professional project management experience
  • Multiple project experience with business intelligence solutions delivery is required
  • Higher Education experience is desirable
  • Experience with BI technologies such as Cognos, Tableau is desirable
6

Skills For Manufacturing IT Business Analyst & Programmer Intern Resume

  • Experience with data warehouse technologies and methods is desirable
  • Professional project management experience as an IT Project Manager
  • Experience as an Application Systems Analyst/Programmer
  • Leads meetings utilizing effective meeting management methodologies
  • Experience with enterprise data governance programs and infrastructure
  • Equivalent work experience considered
  • Organized, self-starter Demonstrated excellence in oral and written communication
7

Skills For Programmer Business Analyst Resume

  • Work with HPC users to ensure HPC effectiveness and be available for periodic on-call support
  • Experience with general purpose file systems (NFS, ZFS, XFS)
  • Willing to learn and self-motivated
  • Understanding of project management methodology and agile software development
  • Develop existing systems by analysing and identifying areas for modernisation
8

Skills For Business Process Analyst / Programmer Resume

  • Data center operations understanding of fundamentals in networking / cooling / power
  • Perform program coding activities on systems and projects that results in automating new business processes and using new technologies
  • Proficient using system monitoring tools (Nagios)
  • Develops Others: Recognizes colleagues’ strengths and development opportunities and provides them with ongoing feedback and coaching
  • Analyze business processes and recommend improvements and solutions based on existing operating procedures
  • Facilitate reporting and analytics requirements gathering and documentation through both interviews and workshops
  • Share lessons learned and best practices across the University, building relationships with University colleagues and brokering relationships at all levels
  • Obtain a security clearance to Negative Vetting Level 1
  • General enterprise software development trade skills, familiarity with commonly used IDE’s, UNIX operating system, commonly used databases (Oracle / MySQL / Informix / MongoDB), enterprise architectures and middleware (MQ / Weblogic / Service Bus), scripting and programming
9

Skills For Mainframe Analyst Programmer Resume

  • Investigate new technologies and create technical specifications and testing plans
  • Software development and maintenance to be accomplished using Oracle SQL and PL/SQL, Unix scripts, Java for web services and File Transfer Protocol (FTP) SW
  • Knowledge of query-building in IBM COGNOS
  • Proficiency in technical writing and solutions architecture documentation
  • A working knowledge of ColdFusion, VB, SQL Server, rapid development methodologies, and mobile application development
  • Consult with researchers and staff regarding RCS capabilities and procedures
10

Skills For Programmer / Report Analyst Resume

  • Introduce high performance computing, data storage, and Linux server services and systems to new users
  • Provide 24 x 7 on-call support to mission critical systems on a rotating schedule
  • Works with resource managers to ensure project staffing and resource plan
  • Collaborates with cross-functional teams including architects, software engineers, developers and technical leads to ensure timely delivery of project
  • Adheres to change management processes during the project lifecycle
  • Ensures compliance with project deliverables, and project financial accounting.

List of Typical Responsibilities For an Analyst, Programmer / Analyst Resume

1

Responsibilities For Analyst / Programmer Lead Resume

  • Develop business reports utilizing various reporting tools (Crystal Reports, SQL Reporting Services, etc)
  • Configure new ERP users
  • Develop web based tools to enhance company productivity
  • Interface with various systems and users to address and document business’s needs
  • Manage change control for all updates to ERP system
  • Maintains Standard Operation Procedures related to ERP System
2

Responsibilities For Tax Analyst Programmer Resume

  • Perform configurations and table constructions as required
  • Repair and troubleshoot end-user desktop hardware and software issues
  • Ensure timely resolution to issues submitted by users via the helpdesk system buy assisting with the installation, upgrading, removal and replacement of desktop applications and workstations as well as deploying monthly patches to servers and workstations
  • Maintains and continuously develop SharePoint portal to enhance company productivity
  • Insures compliance with corporate and federal regulations
3

Responsibilities For Programmer / Data Analyst Resume

  • Support development of study case report forms and study registration/randomization materials
  • Assist with quality assurance of study data
  • Provide input into the statistical analysis plan and creation of table, figure, and listing specifications, collaborating with the lead biostatistician in order to provide high quality statistical analyses
  • Undertake programming to create tables and figures for study monitoring and analysis reports, and to undertake statistical analyses to address study research questions
  • Assist with drafting of study analysis reports
4

Responsibilities For Statistical Analyst / Programmer Resume

  • Work on committees to advance statistical analysis and programming activities in CBAR
  • Languages: English and Dutch
  • Learn and work within specific agency operations, policies, and procedures
  • Programming, data analysis, documentation, job scheduling, and job monitoring support for data exchange processes between CeTARS and other interfacing partners and interfacing systems
  • Translate functional business requirements into system requirements
  • Actively participate on a team
  • Handle and lead multiple tasks at one time and meet required deadlines
  • Actively participate and lead a team
5

Responsibilities For Business Analyst / Programmer Resume

  • Experience with Microsoft Excel at an advanced level competency, including data validation, Pivot Tables or Pivot Charts, spreadsheet formula-building, data formatting, custom functions, and analytical functions
  • Familiarity with IT policies, standardized work and SDLC is desirable
  • Familiarity with scrum development is desirable
  • Health Care Claim 835 and 837 transactions knowledge
  • SAS Enterprise Guide knowledge
  • Experience with front-end data warehouse or similar processing which includes extracting data for large files from various sources, cleansing data, and mapping the data for loading into a data warehouse
6

Responsibilities For Manufacturing IT Business Analyst & Programmer Intern Resume

  • 5+years of experience as an analyst-programmer performing various system development life cycle functions including; project planning, requirements analysis, program specifications, coding, testing, and implementation
  • Intermediate skill level with Microsoft Office Suite of tools and VISIO in facilitating written communication such as developing status reports, creating/updating technical and procedure documentation, and communication with team members, end users and stakeholders
  • Experience in oral communication in a variety of situations such as interacting with the user community (e.g. State staff, vendors, and Data Center staff), making presentations, facilitating meetings and walkthroughs, and user training
  • Experience transitioning program changes into production
  • Experience with Medicaid, Social Security Administration (SSA), or other welfare programs specific to state and federal policies and procedures
  • Data Science and advanced database experience
  • Thorough knowledge of business processes and Oracle Applications
7

Responsibilities For Programmer Business Analyst Resume

  • Manage back-end development and frameworks for web sites and services
  • Maintain user system accounts and accounts database
  • Monitor, respond to, and resolve user inquiries
  • Monitor Linux systems and analyze trends to detect user and system performance issues
  • Resolve a wide variety of user issues and support complex system design and implementation
  • Listen and responds effectively to customer questions; resolves customer problems to the customer’s satisfaction; respects all internal and external customers; uses a team approach when dealing with customers; follows up to evaluate customer satisfaction, measures customer satisfaction effectively; commits to exceeding customer expectations
  • Contact Information of at least 3 professional references
  • Experience with patient access and revenue cycle operations and reporting, including patient scheduling, registration, admissions, discharges, transfers, hospital and professional billing, revenue integrity, accrued and actual revenue
8

Responsibilities For Business Process Analyst / Programmer Resume

  • Project management expertise / certification
  • As an Application Systems Analyst/Programmer
  • Code, test and debug programs.
  • Analyze, design, and make recommendations to improve existing systems and/or methods, and provide written, detailed reports of such. Generally responsible for system support. Ability to
  • Experience with SUDAAN, R, or other statistical packages
  • Coordinate various systems. Identify and manage new system specifications or user services and coordination of installations.
  • Serve as resource and advocate for assigned user group(s).
  • Assess assigned user areas for efficiencies and effectiveness. Evaluate alternative services and technology solutions on an ongoing basis and assures cost-effective solutions.
9

Responsibilities For Mainframe Analyst Programmer Resume

  • Coordinate the preparation of departmental and interdepartmental policies and procedures, job functions, operating procedures, manuals, and system documentation.
  • Maintain complete and up-to-date project documentation for all assigned projects.
  • Fosters a continuous improvement culture to advance all areas of the business and IT
  • For questions about the job announcement, call 503-986-3468 or email odotrecruitmentjf@odot.state.or.us
  • Use the operating system / database monitors installed to determine if all necessary components of the operating system and / or database system are functioning and accessible
  • Monitor end-user response time for production applications to ensure consistent and acceptable performance. Also, certify that service level agreements are being met
10

Responsibilities For Programmer / Report Analyst Resume

  • Periodically (at least on a quarterly basis) review performance data from the operating system and the database environments to determine if performance objectives are being met. Recommend and implement performance-tuning changes based on this review
  • Use the tools available to monitor the performance, capacity, and usage of the disk storage subsystem. Monitor dataset placement and allocations to insure established guidelines are followed, space is not being misused, and I/O rates are within acceptable limits
  • Collaborate with computer operations, applications development, end users, and software vendors to provide first level support for problems that are related to the operating systems or database software environments. When necessary assist applications development with problem determination and resolution for database related application issues
  • Respond promptly to all problems keeping in mind the computing environment supports a user community that requires access to critical business information 24 hours a day / 7 days a week
  • When necessary respond to critical problems in person at the operations center and remain on-site until the problem is resolved and all operating system / database components impacted are available and accessible
  • Liaise with colleagues and clients to identify business requirements and use this information to research, design, write and test new software programs

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