Success Coordinator Resume Sample
Kristoffer Greenholt
1745 Abdiel Club,
Phoenix,
AZ
+1 (555) 230 6221
Work Experience
Academic Success Coordinator
02/2016
-
PRESENT
Phoenix, AZ
- Show our clients the value of our work by creating custom reports based on site goals to measure website performance
- Discover underperforming areas of campaigns; identify opportunities to improve
- Attend client presentations, add insight to data, and field strategic and technical questions
- Engage with clients and resolve issues
- Provide leadership, support and expertise. Inspire, motivate, train and mentor the team as appropriate
- Own client goals with detail-oriented briefs and strong attention to project management and follow-through
- Take responsibility for overall client budgets and scope
Fostering Success Coordinator
01/2013
-
12/2015
Phoenix, AZ
- Define project parameters and client needs
- Manage client expectations regarding timing, schedules and process
- Attends webinars and additional training opportunities to continue to increase knowledge
- Intermediate to advanced proficiency with personal computers, the Internet, database applications, and the Microsoft Office suite of products
- Intermediate to advanced knowledge of web technologies, Google Analytics and digital ad serving/trafficking
- Accountable for the Client Relationship and the overall clients’ satisfaction with Verizon
- Deliver and lead Service Reviews
Student Success Coordinator
05/2006
-
08/2012
Chicago, IL
- Respond to customer’s inquiries and requests and track them using Salesforce.com (some info in spreadsheets)
- Grow and develop the designated business
- Build trust with and advise clients, providing a range of options to achieve client business and marketing objectives
- Manage and effectively communicate client expectations for all initiatives
- Contact and develop relationships with designated clients
- Supervise “day-to-day” designated client initiatives, including, but not limited to, business-building, strategy, media and creative projects
- Play an essential role in major presentations to clients, including annual planning and selling creative, media plans and integrated campaign initiatives
- Provide guidance to clients, assisting them with all aspects of their marketing and advertising
- Deep dive with client reporting and web analytics
Education
University of California, Berkeley
2002 - 2006
School's Degree in Higher Education
Professional Skills
- Take responsibility for overall communication to the client and of the client’s business, providing insight to agency team members regarding client business or project-specific needs
- Experience designing presentation materials; giving oral presentations; utilizing effective written and verbal communication skills. Presentation skills
- Experience in using time management skills, organization skills, and managing multiple projects,
- Outstanding interpersonal skills, including written and verbal communication skills
- Excellent organizing skills and priority management
- Evidence of effective verbal and written communication skills, interpersonal skills
- Experience coordinating learning assistance programs (i.e. tutoring, study skills, time management, etc.)
How to write Success Coordinator Resume
Success Coordinator role is responsible for options, microsoft, training, credit, customer, presentation, excel, database, recruiting, immigration.
To write great resume for success coordinator job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Success Coordinator Resume
The section contact information is important in your success coordinator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Success Coordinator Resume
The section work experience is an essential part of your success coordinator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous success coordinator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular success coordinator position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Success Coordinator resume experience can include:
- Demonstrated presentation skills with experience designing, developing, coordinating and teaching courses, workshops, and seminars to college students
- Assist students with study skills, communication with faculty, time management skills, and campus engagement opportunities
- Task-oriented with track record of strong time management and prioritization skills
- Experience working effectively with stakeholders from diverse backgrounds, and in the promotion and enhancement of diversity in the workplace
- Strong interpersonal skills including ability to communicate clearly and professionally to both customers and internal staff
- Experience in effectively communicating both written and verbal
Education on a Success Coordinator Resume
Make sure to make education a priority on your success coordinator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your success coordinator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Success Coordinator Resume
When listing skills on your success coordinator resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical success coordinator skills:
- Experience designing presentation materials; giving oral presentations; utilizing effective written and verbal communication skills
- High level customer service skills, solid working experience with Outlook/MS Office, with particular focus on Excel
- Evidence of effective verbal and written communication skills. verbal and written communication
- Strong oral presentation experience/skills
- Excellent customer service skills, with the ability to prioritize and manage multiple projects
- Experience in rapidly adapting and effectively utilizing new technology, practices, polices and methods
List of Typical Experience For a Success Coordinator Resume
1
Experience For Academic Success Coordinator Resume
- Strong organisational skills and approach
- Demonstrated ability to use good judgement when working with confidential information and sensitive issues
- The ability to function effectively in a fast-paced and dynamic environment
- Manages the process for creating business reviews including: consolidating format, proof reading and pulling standard reports
- Associates and 1-2 years’ experience working in higher education student services or related customer service role
2
Experience For Customer Success Coordinator Resume
- A strong desire to deepen your knowledge about Forrester’s customers and the technology challenges they face
- Works within Salesforce to validate client contacts, update quarterly results and manage mail lists
- Being accountable for ensuring all customer facing communications and reports are written in a professional, concise and customer focused manner
- Invoicing and payment tracking
- Advising of students seeking a minor or a secondary major in Mathematics
3
Experience For Student Success Coordinator Resume
- Issuing proactive communications ( e.g. planned maintenance notifications)
- Develop and maintain ongoing advising/mentoring relationships with students starting at freshmen/transfer orientation continuing through graduation
- Counsel students on career planning including career exploration, decision making, preparation, and job searching
- Develops full scale project plans including establishing timelines, progress tracking and data capture and analysis
- Invest up to 70% of his/her time working with existing corporate clients in Colombia and up to 30% researching new prospects
- Provide programming for students including probation, connecting students to the department needed and to support a positive transition to post grad life
- Assists University Advising Director with collection, monitoring, and reporting FTFT cohort data
4
Experience For Fostering Success Coordinator Resume
- Initial advising of transfer students and assisting with transfer evaluations
- Active participation in the Academic Success Coordinator network, including sharing of best practices
- Develop departmental programs and strategies to engage students and faculty in mentoring and advising relationships
- Triages incoming client calls, working with clients on user issues and dashboard setup
- Assist with advising during new freshmen and transfer student orientation, participate in Ram Orientation
- Actively participate in the campus Academic Success Coordinator Network, including sharing of best practices
- Implement intentional plans to engage students and faculty in mentoring and advising relationships
5
Experience For Client Success Coordinator Resume
- Coordinate schedules of advising team members to maximize student access to advising services and to support departmental needs
- Provide professional mentoring and advocacy support to assist identified students in overcoming barriers or obstacles to retention and persistence
- Respond to customer’s inquiries and requests and track them using Salesforce.com
- Help implement customer service training that ensures consistently exceptional customer centric behaviour, standards, and language across all functional areas
- Assist in managing KPI’s for Customer Service to ensure all targets are met and poor performance is managed appropriately
- Routinely monitors best practices, relevant publications and educational organizations to understand and respond to developing needs and trends
- Serve as liaison to Dean’s Office regarding online initiatives
6
Experience For Athletics Student Success Coordinator Resume
- Implement, administer and report upon Corporate Solutions projects & programs to drive learning solutions and revenue growth within Key Accounts
- Provide project support to Sales team during tenders and negotiations (Pre-Sales Stage)
- Act as the service leader for assigned Accounts ensuring client satisfaction
- Regularly monitor learning KPIs and account plans to ensure timely renewals and satisfied customers
- Support designated honor societies including: nomination, induction, chapter management and engagement
- Assist with student registration and schedule adjustment primarily over summer, and during Syracuse Welcome (both fall and winter)
7
Experience For Success Coordinator Resume
- Participate in comprehensive advising at Ram Orientation
- Develop departmental intervention strategies related to the issues of first- and second-year students, including transitions and major explorations
- Provide attention to issues of first-and second-year students as well as transfer students, including transitions and career exploration
- Proactive outreach and tracking, and use data to continually measure progress of individual students through graduation
- Develop and utilize advising best practices that combine department-level knowledge and campus-wide perspective
- Assist in data collection and tracking as needed for program assessment
- Coordinate the development and implementation of a comprehensive assessment plan for advising services (ASC Annual Report)
- Assist in proctoring examinations
8
Experience For Academic Success Coordinator Resume
- Proficient abilities in using personal computers and various software packages
- (30%) Manage enrollments for students ensuring application and registration are complete
- Manage internal & external resources to attain client service levels based on contractual commitments
- Support the Verizon Credo through adherence to company policies, processes and practices
- Support clients who license the Skyword platform through phone, email, chat and Zendesk. Clearly communicate resolutions and escalate issues as needed
9
Experience For Customer Success Coordinator Resume
- Monitor and oversee clients’ usage of the Skyword platform
- Execute customer success initiatives that drive measurable results
- Collect and use data to inform program direction, students’ challenges/barriers, and student retention and graduation rate
- The Client Success Coordinator’s (CSS) focus is to ensure the satisfaction of our customer base through proactive management and coordination of services that are intended to not only meet our customer’s expectations but exceed them
- Assist in developing all customer facing operational standards and documentation, including a customer handbook, site supplements, contact and escalation lists, and any other relevant documentation
- Monitor standards for customer service to deliver the highest quality of service by capturing customer feedback via voice of the customer program / NPS
10
Experience For Student Success Coordinator Resume
- Manage customer portal related queries, escalations, and major incident/event management, ensuring timely responsiveness and proper escalation channels are in place
- Embed globally consistent procedures, systems, communication channels, to ensure consistent customer experiences
- Work closely with internal stakeholder groups, including Product, Data Centre Operations, Sales, and other relevant functional areas to gather feedback and insights that inform the evolution of service offerings to exceed customer expectations
- Work under pressure and keep calm under pressure. Thrive on tight deadlines, fast moving projects and customers who demand the best
- Accurately track the status of all requests made, ensuring that requests are responded to within the requested time frame
- Honesty and transparency in all workings
- Cultural fit is crucial; motivated to work at a company that focuses on customers, excellence, talent, teamwork and success
- Inspire confidence, show maturity and sense of responsibilities
- Understand and articulate technical issues to senior management
List of Typical Skills For a Success Coordinator Resume
1
Skills For Academic Success Coordinator Resume
- Instil customer confidence through a positive approach, coupled with excellent problem solving skills, analytical skills; systematic thinker
- Experience in problem-solving Ability to work effectively both independently and in a team environment
- Works effectively in an environment subject to quickly changing priorities
- Excellent verbal and communication skills in Spanish
- Excellent verbal and written communication skills with the ability to document and communicate with internal and external resources
- Highly detail oriented and organized with ability to effectively prioritize and multi-task with a focus on customer engagement and retention
- Experience working effectively as part of a cohesive team
2
Skills For Customer Success Coordinator Resume
- Strong interpersonal, written and oral communication, computer, and data base management skills
- Coordinate and track internal and service delivery partner consultant onboarding, ongoing training, and skills
- An understanding of Talent Acquisition via previous experience (i.e. previous recruiting or recruitment coordination experience)
- Demonstrated knowledge of customer service in an environment that prioritizes the success of a student in their approach to academic advising customer service
- Teach HDFS 277, Professional Skills Development online and on campus utilizing Canvas
- Spreadsheet, word processing, email, and phone skills
- Demonstrated knowledge of customer service in an environment that prioritizes the success of a student in their approach to academic advising
- Two years of prior advertising account management experience required
- High-level computer skills in Microsoft Office
3
Skills For Student Success Coordinator Resume
- Experience offering a high level of customer service that prioritizes the success of the student
- Demonstrated experience working directly with students
- Experience in Customer Success, Account Management or Project Management roles with experience managing large and complex organizations
- Possesses the technical skills and competencies to partner with IT on data merging; understands how systems such as Starfish work, technologically
- Communicate effectively with a diverse, graduate student population
- Demonstrated experience with student service orientation and/or other related events
- Prior experience with SOW or contract administration/management
4
Skills For Fostering Success Coordinator Resume
- Possession of or ability to readily obtain a valid driver’s license issued by the State of Oklahoma for the type of vehicle or equipment operated
- Work collaboratively and to manage projects effectively and efficiently
- The CSC works with all service delivery teams in Amsterdam, Frankfurt and London to ensure we effectively meet customer requirements
- Works effectively and closely with designated program chairs, FSE Dean’s office staff, faculty, staff and students
- Has advanced Microsoft Excel skills (use of pivot tables and data management features)
- Demonstrated experience in working with and organizing data
- Manages the process for the creating business reviews including: consolidating format, proof reading and pulling standard reports
- Experience in promoting/marketing events
- Experience in working under tight deadlines and stressful situations while maintaining a positive attitude with students, co-workers and other stakeholders
5
Skills For Client Success Coordinator Resume
- Experience developing and administering evaluation tools such as surveys
- Experience working with/advising graduate level students
- Experience with advising or working individually with students
- Creates a superior customer experience driving customer satisfaction, ultimately leading to new sales development and reduced churn
- Experience working in an administration or client facing role
- Demonstrated knowledge of budget planning
- Experience in offering a high level of customer service
6
Skills For Athletics Student Success Coordinator Resume
- Experience in career planning within arts and design
- Demonstrated knowledge of principles, practices and procedures in academic advising strategies
- Experience in advising students for at least two years
- Experience performing basic statistical analysis
- Experience working with college students in technical fields
- Experience working within Salesforce
- Experience in advising and student support in higher education (2 year)
7
Skills For Success Coordinator Resume
- Experience working with internet-based research tools and Microsoft Office applications (i.e., Word, Excel, Access, Outlook, PowerPoint) computer
- Experience working with online graduate students
- Experience working with curriculum development and faculty
- Experience using technology to support and monitor student success
- Experience multi-tasking in a fast-paced work environment with high volume student traffic
- Experience academic advising in higher education
8
Skills For Academic Success Coordinator Resume
- Establishes and maintains effective working relationships with peers, faculty, students, administration and other
- Experience with student records and interpreting academic policies
- Experience with the provision of academic support services at a small liberal arts college or within a mid-size university setting
- Enhance the overall ‘student experience’ through thoughtful and efficient advising
- Contribute to innovative ideas to support the growth and effectiveness of the departmental advising programs
- Demonstrated excellence in customer service and working with a diverse group of constituents
- Troubleshoot issues and display strong problem solving abilities
- Experience coordinating advising and retention initiatives for first year students
9
Skills For Customer Success Coordinator Resume
- Experience training new and continuing advisors
- Experience in collaborating and communicating at high levels with other academic and student affairs units at ASU
- Experience with developing and executing large special events
- Demonstrated knowledge of current trends and best practices in academic advising
- Experience working with ASU Orientation processes and procedures
- Experience in advising & student support in higher education (2 years)
- Experience working with internet-based research tools and Microsoft Office applications (i.e., Word, Excel, Access, Outlook, PowerPoint)
10
Skills For Student Success Coordinator Resume
- Demonstrated knowledge of student retention strategies
- Experience with student recruitment and outreach efforts
- Experience working with Banner or related Student Information System
- Experience working both collaboratively and independently with little supervision
- Experience collaborating with external stakeholders such as business, industry, government and higher education partners
List of Typical Responsibilities For a Success Coordinator Resume
1
Responsibilities For Academic Success Coordinator Resume
- Act as the liaison with clients and analysts for all incoming requests for inquiry and briefing sessions, scheduling meetings with clients on behalf of the analyst
- Evidence of creating and maintaining strong working relationship with educational and educationally related partners
- Evidence of effective communication both written and verbal
- Experience working with undergraduate students and providing student success services utilizing online platforms (Skype, join.me, adobe connect)
- Experience working with undergraduate students and providing student success services utilizing online platforms (i.e., Skype, join.me, adobe connect)
2
Responsibilities For Customer Success Coordinator Resume
- Experience supervising students working in a professional setting
- Experience supervising student employees, including graduate and undergraduates
- Experience working in academic advising for higher education
- Experience working with undergraduate students and providing student success services; knowledge of student development theory
- Experience designing presentation materials; giving oral presentations
- Experience in being sensitive to needs of a diverse student population
- Experience in academic advising in higher education (2 years)
3
Responsibilities For Student Success Coordinator Resume
- Experience in working one-on-one with students
- Experience in being self-motivated
- A strong customer service orientation with the ability to positively interact with students, families, colleagues, teaching faculty
- Demonstrated ability to develop mentoring relationships with a diverse student population
- Experience interpreting university policy and procedure
- Experience using various forms of measurement to support services and/or programs
4
Responsibilities For Fostering Success Coordinator Resume
- Experience working with the ASU orientation process and procedures
- Experience designing presentation materials
- Experience giving oral presentations in group settings
- Experience working with academic policies
- Experience working with digital immersion (online) students
5
Responsibilities For Client Success Coordinator Resume
- Experience working with curriculum development
- One year of experience serving at-risk populations; knowledge and ability to successfully implement academic and/or behavioral intervention strategies
- Experience training advisors
- Organize tasks based on priority and adjust throughout the workday per client needs
- Progressively responsible work experience in office administration
- General office and customer service experience
6
Responsibilities For Athletics Student Success Coordinator Resume
- Experience with student service orientation
- Demonstrated knowledge of articulation policies and procedures and academic credit/transcript evaluations
- Past work experience within a SaaS environment
- Student recruitment experience
- Evidence of ability to engage, motivate and develop students at the college level
- Supervisory experience (i.e., student staff)
- Exceptional attention to detail to ensure accuracy and effective execution of all projects and tasks undertaken
- Experience with leadership behaviors and abilities
7
Responsibilities For Success Coordinator Resume
- Demonstrated student service orientation
- Experience in work that requires attention to detail and self-motivated
- Demonstrated knowledge of MS Office Applications (i.e., Word, Excel and Outlook); PeopleSoft; data analysis and MyReports
- Analyzing and interpreting data to implement successful programmatic outcomes
- Working with student development concepts and academic advising strategies
- Coordinating advising and retention initiatives for first year students
- Training new and continuing advisors
- Creating presentation materials and giving oral presentations in group settings
8
Responsibilities For Academic Success Coordinator Resume
- Working understanding and sensitivity to the Family Educational Rights and Privacy Act (FERPA)
- Providing exceptional customer service and training
- Managing multiple projects from inception to completion
- Embracing ambiguity and nuance
- Working with first-year college students
- Working with college students who are at-risk or in transition
- Collaborating with internal and external academic partners
- Collaborating with faculty on curriculum and student issues
- Working with Microsoft Office (Word, Excel, Outlook, PowerPoint)
9
Responsibilities For Customer Success Coordinator Resume
- Working with student information systems i.e. PeopleSoft and DARS
- Frequent bending, reaching, lifting, pushing and pulling up to 10 pounds
- Frequently required to stand for varying lengths of time, walk moderate distances, stooping, reaching and lifting up to 50 pounds to perform work
- Counsel students on career planning including career exploration, decision-making, preparation, internships, and job search
- Critical thinking, analytical research/writing, and business communication
- A general understanding of student development theory and its implications for student advising and success initiatives
- Utilize various forms of technology to communicate with students and alumni/corporate partners (including video conferencing and social media)
10
Responsibilities For Student Success Coordinator Resume
- Assist and support the Customer Success team by providing basic reporting and tools for projects and initiatives
- Conduct ongoing review to ensure graduate students are meeting College and University policies
- Accomplish many dissimilar tasks in a highly demanding environment while maintaining a pleasant demeanor
- Knowledge of factors contributing to student success, ability to identify key factors impacting students
- Knowledge of marketing/advertising principles
- Hold online meetings with our departing Au Pairs
- Deploy integrated communication and marketing plans to help launch and promote EF within the client organization
- Facilitate departmental outreach activities targeting K-12 students as well as interested students already on campus
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