Operational Risk Management Resume Sample
Mable Champlin
7032 Araceli Stravenue,
San Francisco,
CA
+1 (555) 204 0584
Work Experience
Manager, Operational Risk Management
07/2016
-
PRESENT
Phoenix, AZ
- Provide incident management reporting to business identifying type of incident and root cause
- Assist management in ensuring compliance with corporate business continuity policies
- Identify and implement processes and practices to strengthen business continuity
- Assist management in monitoring compliance with corporate policies and practices (GSM/FIM/BIM) and provide tracking and follow up for internal and external audit comments
- Review and approve loss events in the GORDON system
- Identify and report all significant operational losses and near misses in a timely manner
- Assess, aggregate, monitor, and help manage and otherwise address identified risks effectively; this includes assessing the TDI’s capacity to absorb risk
Operational Risk Management
07/2010
-
03/2016
Houston, TX
- Developing and delivering risk and control training to Actuarial teams
- Partnering with the Corporate Functions Privacy Officer to monitor Actuarial processes compliance with the Companys Personally Identifiable Information (PII) Controls Policy
- Collaborating with Risk Management and Internal Audit on risk and control assessments including Sarbanes-Oxley (SOX), Model Audit Rule (MAR), Own Risk and Solvency Assessment (ORSA), Federal Reserve Bank continuous monitoring, and management fraud assessment
- / week
- Process risks such as execution, business disruption, systems failures
- Conduct risks such as business practices, market conduct, employment practices, workplace safety, internal theft & fraud
- External risks such as damage to physical assets, external theft & fraud
- In-depth knowledge of and experience in bank operations including best practices in Basel operational risk methodology, project management and process mapping
Summer Internship Operational Risk Management
10/2005
-
06/2010
Los Angeles, CA
- Maintain and monitor a comprehensive view of TDI’s operational risk management profile at the business line and aggregate levels
- Document and report material adverse changes affecting the insurer’s risk management system to the Board of Directors to help ensure that the framework is maintained and improved
- Constructively challenging TDI’s responses to material failures of the internal control framework
- Operational Loss Analysis: understand how losses were incurred, determine lessons learned, identify root causes and use for risk mitigation activities as outlined below
- Can clearly articulate the processes supporting a business unit’s function, controls, business priorities, impact on financial reporting, issues and risks associated with the IT infrastructure; understands limitations, can identify gaps and proactively help develop solutions
- Providing subject matter expertise and support to Actuarial business areas on operational risk management techniques including risk and control self assessments, risk event reporting and issues management
- Reporting monthly status of issues and action plans, key risk indicators, risk events and risk and control self assessments to the Actuarial Senior Leadership Team
Education
Virginia International University
1999 - 2004
Bachelor's Degree in Business
Professional Skills
- Good English communication skills with strong influencing and persuading ability
- Excellent analytical skills in risk assessment and identification of mitigating controls
- Audit, loss prevention or health care operations experience gained through formal training or work experience
- Advanced facilitation/ presentation and change management skills
- Strong abilities in communicating the need for change, embracing change and coming up with effective ways to bring about process improvements
- Experience leading projects and providing guidance including task assignment and deliverable management in a senior/lead or managerial role
- Experience in a leadership capacity having broad business acumen – holding a professional designation in risk management, finance or accounting
How to write Operational Risk Management Resume
Operational Risk Management role is responsible for analytical, risk, business, analysis, collaboration, leadership, interpersonal, reporting, design, organizational.
To write great resume for operational risk management job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Operational Risk Management Resume
The section contact information is important in your operational risk management resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Operational Risk Management Resume
The section work experience is an essential part of your operational risk management resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous operational risk management responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular operational risk management position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Operational Risk Management resume experience can include:
- Result oriented and good problem-solving skills
- Proven ability to effectively run a risk committee and the ability to collaborate with as well as influence senior level executives
- Strong organizational and process oriented skills
- Serving as a liaison between the Business and Internal Audit for engagements, and tracking the resulting issues and action plans until effective closure
- Ensuring effective ongoing Operational Risk Management Change Management
- Solid understanding of banking regulatory requirements
Education on an Operational Risk Management Resume
Make sure to make education a priority on your operational risk management resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your operational risk management experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Operational Risk Management Resume
When listing skills on your operational risk management resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical operational risk management skills:
- Possesses strong analytical skills, data governance experience with excellent research skills
- Good report writing skills; excellent PC knowledge and skills
- Possesses strong communication skills, with excellent organizational and presentation skills
- Excellent listening and communication skills to effectively facilitate group discussions
- Excellent interpersonal and collaboration skills, team player, approachable, professionally mature, relationship management and consulting skills
- Able to demonstrate thought leadership, good judgment and problem solving skills when making decisions
List of Typical Experience For an Operational Risk Management Resume
1
Experience For Manager, Operational Risk Management Resume
- Excellent critical thinking and analysis skills, problem solving capacities
- Prior experience in an external auditing function is a strong positive
- Strong in risk management and experienced in regulatory compliance
- Work experience in a financial institution with good knowledge of business activities and processes
- Monitoring and tracking of KRI breaches; providing consolidated quarterly reporting to Global Operations management team
- Experience specifying technology and reporting requirements from a user perspective
- Experience in performing investigation, auditing and/or compliance review
2
Experience For Senior Manager, Operational Risk Management Resume
- Relevant experience in banking and / or IT operations and practices
- Self-motivated with strong analytical mind and creative thinking
- Assess ongoing effectiveness of MCA processes and ratings
- Strong sense of urgency and initiative with sound strategic vision and ability to develop and implement tactical plans to achieve the vision
- Strong drive, ability to lead initiatives and able to work with tight deadlines
- Team-oriented, possessing strong integrity and professionalism and sharing in Oaktree’s common goal of excellence
- Strong ability of multi-tasking
- Experience managing projects and disparate, large teams collaboratively
- Contribute to or lead ORM strategic priorities
3
Experience For Director, Operational Risk Management Resume
- Review and prepare recommendation for consolidated approval of quarterly KORs and MRIs to the Citi head of ORM
- Implement ‘forward looking’ Key Risk Indicators to monitor and track control effectiveness
- Good understanding of risk and control gained through e.g. Operational Risk role, Internal Audit, SOX404 work, Audit firm
- Clear and effective business writing style
- Proven ability to foster a cohesive team and promote a positive, high performing work environment
4
Experience For Manager Operational Risk Management Resume
- Experience assessing technology risk and control, as well as comfortable to challenge the status quo
- Excellent knowledge of the roles and responsibilities of Canadian Banking business units and related support functions across all delivery channels
- Professional experience in operational risk management, auditing or equivalent
- Analyze current and new operational processes and assess risks and propose effective controls
- Develop and maintain knowledge of business unit objectives and strategic project goals in order to deliver the most effective solutions
5
Experience For Operational Risk Management Framework Resume
- A strong attention to detail and the ability to consider how work underway impacts other areas
- Analyzing and reporting operational risk events, analyzing root causes of control breakdowns, developing remediation plans
- Working with Risk Management and business partners to address developing issues and existing control gaps in the Business
- Managing PCG Risk Management staff to include hiring, performance management, coaching and development
- Reviewing and completing the analysis of processes for compliance with regulatory requirements
- Partnering with various PGIM Risk Officers, as well as working closely with the PGIM corporate risk management group
- Engaging with Global Operational Risk on quarterly reporting of all KRI’s
- Refreshing and enhancing KRIs in collaboration with the business lines as they implement new initiatives, products, and services
6
Experience For Assistant VP, Operational Risk Management Resume
- Managing the external operational risk data reporting process
- Supporting a wide variety of stakeholders across all Divisions and Group Functions globally in a matrix organization structure
- Participating in Enterprise and PGIM control initiatives
- Engaging with stakeholders in the Risk Management Group (RMG), in particular members of the RMG Operational Risk and RMG Compliance teams
- Maintain robust information gathering, managing processes and toolsets related to the monitoring and reporting activities
- Support the Director on quarterly loss data reporting by identifying and documenting the root cause of the incurred losses
- Operational Risk Management Dashboard i.e. Managing the update, aggregation/ trend reporting, Managing “breaches”
- Set short, medium and long term vision for the Operational Risk Management area, including staffing, organizational structure, productivity
- Develop a manage process for documenting process flows, incorporating risks and controls
7
Experience For Managing Director & Global Head of Operational Risk Management Resume
- Develop and manage process for documenting process flows, incorporating risks and controls
- Supports communication activities including location-wide or team events, and setting up webex meetings
- Complete targeted risk review engagements, working within the parameters of the department’s annual plan using budget hours allocated by Management
- Assess impact of new or changed regulation on existing policy and procedures by performing analytical comparisons or gap analyses
- Contribute in creating training and guidance for MUAH stakeholders on how to evaluate Third Party Risk Management programs within third party organizations
8
Experience For AVP, Operational Risk Management Resume
- Mentor and train team members; collaboratively sharing and building knowledge
- Provide operational risk related training to business units for upgrading their risk/control awareness
- Maintain close contacts with key supporting units including Legal & Compliance, Risk
- Contribute to the integration of the operational risk reporting framework components into risk reporting methodologies and processes
- Work on Excel VBA automation deliverables impacting the OpRisk Reporting team
- RCSA Plan Scoping: assess and determine the scope of the RCSA Plan for the coming fiscal year
- Segment Operational Risk Managers (SORM), along with Control Architecture, Re-Engineering and Administration form the foundational side of the triangle
- Develop and manage process mapping and re-design efforts
- Assist VP of Operational Risk with setting short, medium and long term vision and goals for the Operational Risk Management area
9
Experience For Director Operational Risk Management Resume
- Develop and manage Operational Risk Management program for a mortgage servicing company
- Work with Compliance Integration team and the Operations area on control management, implementation and monitoring
- Develop or propose development of control exception reporting
- 3) Identify new risks and recommend mitigating strategies
- Oversee the development and coordination of the Operational Risk Dashboard; encourage consistency in risk reporting across the Enterprise
10
Experience For Global Head of Operational Risk Management Frameworks & Methodology Resume
- Enhance the 2nd line operational risk coverage of the Global Operations & Technology function at Citigroup, including focus on all cyber related risks
- Interpret and assess emerging regulatory governance rulings for impact on CWB Group’s Operational Risk Management processes
- Recommend enhancements and/or changes to MCA processes to improve detection of emerging risks and control issues
- Works with business partners to strengthen or develop control design solutions addressing control weaknesses
- Provide training for operational risk systems/tools and processes
- An awareness of market, regulatory and risk management trends
List of Typical Skills For an Operational Risk Management Resume
1
Skills For Manager, Operational Risk Management Resume
- Assertive with excellent relationship building and stakeholder management skills
- Strong analytical skills, including segment risk analysis, data analysis, and comparative analysis
- Related Financial Services industry experience with strong knowledge of processes, management reporting or financial reporting
- Advanced analytics skills including MS Excel functions such as pivot tables, charts, vlookup, conditional formatting, logic statements
- Demonstrated experience in evaluating controls associated with business processes in a complex operational, regulatory, and global environment
- Heightened analytical and problem solving skills
- Creative problem-solving skills sufficient to develop unique approaches and solutions necessary to resolve complex problems
2
Skills For Senior Manager, Operational Risk Management Resume
- Organizationally astute, with superior influencing, collaboration and communication skills” and
- Expertise in working effectively in teams – requires a track record of knowledge across the organization
- Working experience with GRC software
- Experience successfully managing others with a focus on coaching, delegating, performance management and development
- Experience identifying operational risks within the asset management industry, including risks related to
- Strong working knowledge of the wealth and asset management industry,
3
Skills For Director, Operational Risk Management Resume
- Self-motivated and organized, able to handle multiple priorities while focusing on results
- Knowledge of audit and operational risk principles and experience executing one or more of the operational risk standard programs
- Obtaining final RCSA Plan approval from the Operational Risk Committee (ORC) and Executive Steering Committee (ESC)
- Engaging with Global Operational Risk on quarterly reporting of BEICF
- Collaborating with the business units and key internal partners in the identification of key operational risks and control gaps
- Conducting due diligence and research to assess key risks raised by the business units
- Documenting the RCSA in ORMS
- Providing rationale to support the inclusion/exclusion of business units and/or processes in the RCSA Plan
- Working with Global Operational Risk (GOR) in their review and challenge of the RCSA Plan
4
Skills For Manager Operational Risk Management Resume
- Documenting necessary approvals of the Global Operations RCSA Universe Scope Rationale, and approvals of any changes to the Significant Unit Universe
- Understanding of financial services industry and regulatory developments
- Firm understanding of key control concepts, operations processes, and risks affecting Nuveen’s businesses and product offerings
- Self-motivated, able to bring projects and reporting to conclusion
- Knowledge of the current regulatory and market environment and the risk facing Financial Institutions’
- Quickly synthesize complex information from various sources, identifying key points and issues,
- Quickly build and cultivate relationships with key stakeholders representing a broad range of functions and levels,
- Anticipate, act quickly without acting irrationally and escalate situations of potential risk to appropriate senior management and oversight functions
5
Skills For Operational Risk Management Framework Resume
- Complete qualitative and quantitative analysis of internal and external operational risk information, including T&O’s operational risk indicators
- Proficiency with basic database queries and computer programming (i.e., SQL, QlikView, VBA) is considered an asset
- Communicate issues and recommendations to key stakeholders across levels and business units, including leadership
- Project Andes; this is the preventive and detective program targeting internal payments fraud
- Project Alps; this is the preventive and detective program targeting internal trader fraud
- Low Touch Activity; the program focused on the operational risks of low touch electronic trading activities and platforms
- All Microsoft applications, particularly, ACCESS, PowerPoint, Excel and Visio
- Insurance industry experience required which could include: risk identification, assessment, and mitigation experience as well as exposure to partnering with Legal, Compliance and Regulatory Affairs
- Review Audit reports for follow-up of operational risk matters and mitigation. Review loss incidents ensuring proper OpR loss reporting. Coordinate with Compliance and Fiduciary Risk Management to ensure that OpR Program requirements align with directives from these disciplines
6
Skills For Assistant VP, Operational Risk Management Resume
- Work under pressure, tight deadlines and unexpected requirement changes
- Proficiency in analytic software such as Excel, Minitab, OBIEE
- Proficiency in PowerPoint, Visio, and other Microsoft Office Software
- Proven expertise and knowledge in ORM concepts and practices (control risk assessment, risk strategies, control activities, global monitoring and reporting, information and communication)
- Strong facilitation and collaboration skills; demonstrated reporting process design & management skills as well as teamwork skills with the ability to build cross-functional partnerships to drive results,
7
Skills For Managing Director & Global Head of Operational Risk Management Resume
- Strong verbal and written communication skills: ability to convey complex situations and relationships clearly and concisely to management teams and executive level audiences,
- Independently manage multiple, conflicting priorities and deliver a quality result within tight deadlines,
- Expertise in developing and managing robust division wide, global information gathering, storage, analysis, monitoring and reporting processes and
- Work creatively and find new ways to proactively address issues, confront barriers and seek out information for the benefit of the business,
- Flexibility to execute and deliver ad-hoc projects as required,
8
Skills For AVP, Operational Risk Management Resume
- Advanced report design and writing skills, with ability to create and organize varying forms of business information while developing it into cohesive, meaningful, professional reports and presentations
- Determine areas of tactical enhancements in operational risk management tools and techniques following strategic directions set by ORM Senior Management
- Suggest new and improve existing tools in the sphere of
- Institutional and Consumer Financial Services
- The global regulatory environment
- Broad risk management and IT/operations developments
- Work independently to accomplish activities within the scope of the job that provide input to support decision-making. In many cases, rely on others’ input to fulfill accountabilities
9
Skills For Director Operational Risk Management Resume
- Lead detailed risk assessment to determine where the risks might manifest and where controls need to be put in place
- Provide operational risk expertise where needed to improve risk-based decision-making, including creating efficient and effective key controls for high risk processes, identifying new risks, and recommending mitigating strategies
- Deliver guidance and support to leaders, with regards to managing their risk and executing operational risk programs
- As a change agent, helps lead the behavioural and cultural embedding of operational risk within a Technology environment
- Lead investigation of large loss events and incidents to assess potential systemic weaknesses and ensure appropriate corrective action
10
Skills For Global Head of Operational Risk Management Frameworks & Methodology Resume
- Analyze the risk reporting and analytics environment and work with stakeholders to ensure the efficient and effective flow of day-to-day reporting with business and service partners
- Lead analysis and documentation of information to support Technology &Operational (T&O) operational drivers & metrics and provide detailed investigation and recommendations for risk and control initiatives
- Manage the execution of operational risk data collection and validation, data consolidation, retrieval, analysis and presentation processes
- Establish analytical guidelines to define, prioritize, and manage the process of delivering information solutions in support of operational risk management
- Deliver periodic and ad-hoc MIS and reporting to senior executives and the management team to enable strategic decision-making, risk assessments, and related planning
- Post-secondary education (Business or Finance) is beneficial
- Integrate appropriate information obtained from a variety of internal and external sources (e.g., Corporate Audit, Corporate Compliance, Shareholder Auditors, Corporate Support Areas [CSA], regulatory reports and governance frameworks), overseeing maintenance of risk within
List of Typical Responsibilities For an Operational Risk Management Resume
1
Responsibilities For Manager, Operational Risk Management Resume
- Build an effective, efficient and robust Annual Risk Assessment and quarterly Manager’s Control Assessment for a significant or group of significant business processes within (specify consumer business), with a specific focus on risk-related functions and controls; clearly conclude on the “health of controls” with fact-based evidence
- Operate effectively across departments with levels of senior management and external consultancies. Solid communication and influencing skills
- Highly developed analytical skills demonstrated through solid business acumen
- Strong communication and collaboration skills, with the ability to influence others and build strong relationships
- Strong relationship management skills, with demonstrated ability to collaborate with, and influence, others
- Excellent and natural communicator; excellent written and verbal communication skills (English and Dutch)
2
Responsibilities For Senior Manager, Operational Risk Management Resume
- Strong thought leadership and problem solving skills and ability to work both independently and in a team environment
- An effective leader and motivator with an ability to communicate effectively across all levels of the organisation
- The most important job requirements (experience and skills)
- Independence, maturity, and communication skills to work in a location remote from supervisor
- Advanced Microsoft Office skills, particularly Excel, Visio, and PowerPoint
- Independence, maturity, and communication skills to work in and lead teams that are geographically dispersed
3
Responsibilities For Director, Operational Risk Management Resume
- Function effectively with a team through a matrix relationship
- Strong experience in operational / product control
- Very good command of English (spoken and written); other relevant languages are advantageous
- Relevant Risk Management experience ideally in Asset Management
- Experience in bank compliance, audit, risk, legal or related positions
- Experience identifying and articulating complex operational risk issues
- At least five years experience, preferably in a control function (i.e. Risk Management, Audit, Compliance)
4
Responsibilities For Manager Operational Risk Management Resume
- 3–5 Years’ Experience in Issuer and/or Securities Services
- Strong attention to detail with the ability to synthesize information and make clear, concise recommendations
- Significant process analysis, redesign, and implementation experience
- Excel in a fast paced environment, with large workloads and dynamic priorities
- Legal background and regulatory experience be an asset,
- Experience with financial sector, specifically in credit and mortgage in particular
- Experience with MSP, or other mortgage platforms
- Experience with communication with executive management
5
Responsibilities For Operational Risk Management Framework Resume
- Demonstrates initiative, takes ownership, is highly self-motivated, driven and
- Extensive knowledge of financial markets and products; extensive work experience in the financial services industry
- Experience in the Technology Solutions field and the Risk Management/Audit field
- Strong Change Manager, with the ability to lead and influence change with Senior Leaders
- Demonstrated ability to define and analyze issues; develop and present recommendations; and support the implementation of solutions
- Communicating and promoting sound risk management practices to staff with varying degrees of understanding of operational risk
- Working across Risk Management and with business partners to address developing issues and existing control gaps in the Business
- Organizing and evolving Oaktree’s operational risk framework and associated assessment methodology, approach and tools
- Performing theme / trend analysis on recurring operational risk incidents for management’s evaluation and remediation
6
Responsibilities For Assistant VP, Operational Risk Management Resume
- Assessing operational risks associated with new product/market development
- Leading governance activities in support of PCG’s risk committee
- Promoting risk awareness and enhancements to the control environment across PCG
- Understanding of how different data elements interact with various tool data sources
- Periodic benchmarking of the firm’s practices against those of peer firms
- Enhance risk governance within Unit in driving the Unit’s risk committees or equivalent forum
- Act as coordinator in regulatory reporting, internal and external audits
7
Responsibilities For Managing Director & Global Head of Operational Risk Management Resume
- Adapt quickly and working with short deadlines
- Support recording of incidents through Loss Event Management, collect and reconcile event data and to benchmark against internal and external loss data
- Help to ensure that issues are self-identified by 1st line of defense and addressed timely with corrective action, including root cause analysis
- Contribute to the development of appropriate risk policies, risk appetites, reporting and overall risk framework for WAM processes,
- Proactively identify potential risks and opportunities to improve policies, procedures, reporting and systems to strengthen risk oversight
- Support the design and implementation of reporting to satisfy risk framework elements, and provide meaningful information for risk owner action,
- Development and maintenance of Key Risk Indicators and monitoring metrics relevant to the GCS business
- Maintain report library and Identify enhancements to existing reports; deliver solution
8
Responsibilities For AVP, Operational Risk Management Resume
- Automate reporting processes to improve efficiency of organization
- Support in the design, development and implementation of the analytics and reporting capability of the Operational Risk Management System
- Support ongoing risk framework
- Handle complaints from private banking clients, investigate the case and suggest action points to business to resolve issues raised by complainants
- One or more of the following certifications: CPA, CIA
- Expert knowledge and understanding of the designated LOB unit’s key products and services, processes, controls and organization
9
Responsibilities For Director Operational Risk Management Resume
- Expert understanding of the designated LOB unit’s end-to-end risk and regulatory requirements
- Provide operational risk expertise where needed to
- 1) Identify key operational risk exposures within GRM
- 2) Create smart, key controls for high risk processes
- Lead the investigation of large loss events to assess for potential systemic weaknesses, if similar issues can arise in other parts of RBC, and ensure appropriate corrective action is taken
- Execute and enhance operational risk programs within GRM -- risk and control assessment, loss event data collection, detailed control review and assessment, control monitoring, and scenario analysis)--as warranted to maintain a stable risk profile
- Follow-up and validation of management’s action plans
10
Responsibilities For Global Head of Operational Risk Management Frameworks & Methodology Resume
- Perform operational risk assessments in a coordinated manner with other groups and in accordance with RBC’s Enterprise Operational Risk Management Framework
- Lead assessment and analysis work as required on problematic processes, key initiatives, significant loss events, what if scenarios for industry events, etc
- Execute ORM’s multiple activities in country and to support MENA Cluster management
- Monitor changes in the environment, in Citi’s strategy and in our operational and technology capabilities proactively and oversee appropriate modifications to the control environment that arise from those changes
- Think strategically, demonstrate decisiveness and sound judgment on a consistent basis
- High motivation and hands-on attitude
- Strong analytical skills, sound knowledge of operational risk tools and best practices as well as good understanding of operational processes, risks and controls
- Strong technical skills (eg.Excel) and presentation skills
- Propose and ensure compliance with the operational risk appetite (including adherence to both the quantitative and qualitative aspects of Citi’s Risk Appetite Policy as it relates to CEP)
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