Customer Service & Sales Representative Resume Sample
Scotty Dickinson
494 Pagac Overpass,
Houston,
TX
+1 (555) 799 0442
Work Experience
Senior Customer Service Sales Representative
07/2016
-
PRESENT
Dallas, TX
- One to three years of customer service or sales experience desired
- Demonstrated ability to Think Customer First, plan and work independently
- Effective listening skills required
- Ask probing questions and correctly identify customer needs
- Self motivated, upbeat, and with a high energy level
- Strong customer focus, team player and strong work ethics
- Communicate with customers, staff and management
Customer Service & Sales Representative
02/2012
-
01/2016
Los Angeles, CA
- Have good word processing skills as well as spread sheet and report development and interpretation skills
- Able to provide effective oral and written communications to customers, staff and other department managers
- Coordinate with other department managers to develop aftermarket promotions
- Make recommendations according to customer’s needs
- Serves as overall point of contact for member’s account information
- Creates, modifies, and cancels resort reservations and exchanges
- Processes member account/reservation payments
- Updates member account information
Bike Customer Service & Sales Representative
10/2004
-
10/2011
San Francisco, CA
- Educates members on benefits of THE Club®
- Completes detailed notes in comments area of member account after each interaction
- Researches and resolves concerns and questions raised by members
- Provides information to members as it relates to their account
- Meets or exceeds required departmental expectations to be eligible for incentive programs
- Identifies multiple membership products and services
- Upsells and books tours for prospective and current owners
Education
Strayer University - Knoxville Campus
1999 - 2003
School's Degree in Business
Professional Skills
- Strong, proven communication skills both verbal and written
- Basic math skills, data entry skills and sales aptitude
- Strong rate negotiation skills (1-2 years required)
- Strong rate negotiation skills (3-5 years required)
- Outstanding verbal and listening skills,
- Good problem-solving and reasoning skills
- Computer literate (MS Office including Word and Excel), data entry skills
How to write Customer Service & Sales Representative Resume
Customer Service & Sales Representative role is responsible for basic, computer, word, database, training, microsoft, typing, manufacturing, retail, security.
To write great resume for customer service & sales representative job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Service & Sales Representative Resume
The section contact information is important in your customer service & sales representative resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Service & Sales Representative Resume
The section work experience is an essential part of your customer service & sales representative resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer service & sales representative responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer service & sales representative position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Service & Sales Representative resume experience can include:
- Consistently demonstrates how We Love to Say Yes™ and maintains the highest standards of professionalism when interacting with management, fellow team members, and members
- Strong interpersonal and communication skills to convey information to prospective and existing customers
- Experience in shipping and receiving (3-5 years required)
- Experience in shipping and receiving (1-2 years required)
- Succeed in a quota driven environment and a proven track record of having a goal oriented approach to reach and exceed monthly/annual quotas
- Customer Service, Product Knowledge and Strong Technical understanding
Education on a Customer Service & Sales Representative Resume
Make sure to make education a priority on your customer service & sales representative resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer service & sales representative experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Service & Sales Representative Resume
When listing skills on your customer service & sales representative resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer service & sales representative skills:
- Has good computer skills, including Microsoft Office
- Valid driver's license, good driving record, and the ability to safely operate lift trucks
- Solid computer skills, esp. personal computers
- Has excellent communication and negotiation skills, both written and verbal
- Good communication, interpersonal, organizational, and computer skills. Preferably bilingual in English and Spanish
- Has the knowledge, skills, and personality to satisfy customer needs and optimize sales
List of Typical Experience For a Customer Service & Sales Representative Resume
1
Experience For Customer Service Sales Representative Resume
- Maximize operational effectiveness by coordinating overall inventory levels to meet customer demand
- We’re a strong, global company that truly cares about our local communities
- Ensure customer satisfaction through effective call resolution
- Previous sales or customer service experience is highly appreciated
- Achieving and maintaining rapport with customers and work to give them the best possible service
- Reinforcing and expands account relationships and collaborating with the sales team to lead
- Explain product features and benefits, answering questions and setting proper expectations for customer inquiries
2
Experience For Bike Customer Service & Sales Representative Resume
- There’s real opportunity to learn, grow and advance your career (we love promoting from within here)
- Process orders and follow through with pending orders
- Assist customers with various sales and marketing promotions
- Conduct outbound phone calls to prospective customers to prescreen sales leads before handing off to the Insurance Sales and Service Representative
- When applicable, assist the sales lead by providing a quote to the customer
- Maintain a high level of communications with other departments to stay abreast of pricing, equipment updates, specials, etc
- Conduct safety and forklift training classes as required
- Identify and escalate emerging product or customer dissatisfaction issues
- Sales and Marketing: Handle sales and sales process for inbound calls as well as outbound solicitation
3
Experience For Customer Service / Sales Representative Resume
- Maintain current accurate data within the company's marketing database Maximize rate opportunities within the market place
- Responsible for generating rental, lease and used vehicle sales leads
- Attend trade shows, customer meetings or other industry events to strengthen existing customer relationships
- Process new items, collecting completed New Item Checklist (NIC) documentation and
- Handles blended inbound and outbound calls
- Upsells various products for THE Club®
4
Experience For Senior Customer Service Sales Representative Resume
- NOTE The information listed within this Description summary is intended to indicate the general nature and level of work. It is not designed to contain or be interpreted as a
- Health & dental benefits
- Build business relationships with current and new customers
- Communicate product offerings to customers
- Acquire and build database of prospective clients
- Meet monthly metrics in sales and service
- Inbound and outbound sales calls required
- Assist customers with parts and equipment inquiries by phone and in-person
- Assist customers with various product related inquiries
5
Experience For Contact Center Customer Service & Sales Representative Resume
- Assist customers with warranty claims
- Provide accurate assistance in a friendly manner
- Maintain general cleanliness of workstation and branch
- Handle customer inquiries regarding health and supplementary including answering plan questions, providing enrollment support, as well as making follow up calls to new and existing customers
- Data entry in order to update our internal database with customer data
6
Experience For Customer Service & Sales Representative Resume
- Positions open at Clayton, Maplewood, Webster / Rock Hill, and Manchester Massage Envy locations
- Pursue new business and develop key existing accounts in an assigned territory. Analyze opportunities, identify key personnel, and develop strong business relationships via cold calls, presentations, and following up on leads for new business
- Develop sales strategies, proposals, and forecasts. Develop and conduct product demonstrations and sales presentations. Prepare quotations, cost reports, performance reports and customer correspondence
- Develop a territory management plan to maximize time with customers in order to seek new business and enhance customer retention by monitoring customer satisfaction with service and parts support and by responding to customer concerns or requests
- Plan and implement new account development, including calls on new customers
- Utilize online resources to maintain accurate records of sales calls, customer files, and sales activity information. Discuss sales activities with management
7
Experience For Customer Service Sales Representative Resume
- Act as liaison between customers and company sales and parts departments. Coordinate customer service functions with other departments to assure timely delivery and installation
- Supervise the preparation of quotes and proposals in concert with other departments
- Coordinate the evaluation of used equipment for new sales and trade-ins with aftermarket personnel and sales
- Coordinate with other department managers to develop aftermarket promotions
- Carefully listen to and understand customer issues
- Probe and isolate issue causes
- Utilize available resources to identify appropriate solutions for customers
- Meet overall Ryder market share by successfully executing the sales and marketing initiatives Operations and Asset Management Responsible for overall profitability, operations and asset management of a rental location
8
Experience For Bike Customer Service & Sales Representative Resume
- Complete understanding of marketplace conditions in order to maximize utilization of the rental fleet Customer Drive profitable revenue growth by maintaining and growing customer relationships
- Meet personal/customer service team sales targets and call handling quotas
- Responsible for overall satisfaction for all internal and external customers
- Reconcile all customer concerns, issues, disputes in order to maintain the ongoing relationship Communication Builds constructive and effective relationship with both internal and external customers Maintains composure when addressing stressful situations
- Clearly articulates Ryder's product and service offerings
9
Experience For Customer Service / Sales Representative Resume
- Conduct follow-up calls with the sales team and management
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
- Develop relationships with selected clients and prospects in order to set appointments and expand the company's brand awareness by accurate needs identification and solution positioning
- Proficiency with Microsoft Office applications (e.g., Excel, Word)
- Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures
- Previous experience in customer service, sales, or other related fields
- Valid Timeshare Sales License
- Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
10
Experience For Senior Customer Service Sales Representative Resume
- Build and grow the business through the delivery of exceptional service to develop long term customer relationships
- Maintain a high level of communication with both customers and management to ensure customer satisfaction and business growth opportunities
- Establish new relationships & generate business
- Handle customer inquiries and complaints
- Troubleshoot and resolve product issues and concerns
List of Typical Skills For a Customer Service & Sales Representative Resume
1
Skills For Customer Service Sales Representative Resume
- Good communication, interpersonal, organizational, and computer skills
- Speak effectively before groups of customers or employees of the
- Some type of computer software/hardware selling or customer service experience required
- Five years??? experience in a manufacturing environment
- Achieve goals, while delivering exceptional customer experiences
- Strong decision-making abilities in an autonomous environment
- Sales experience (1-2 years required)
- Customer service experience (2-4 years required)
- Sales experience (3-5 years required)
2
Skills For Bike Customer Service & Sales Representative Resume
- Has previous experience in a retail or E-Commerce environment
- 6 months sales experience required; retail sales acceptable
- Customer Service / Sales experience
- At least one year of customer service or sales experience
- Take ownership of every client experience
- Work independently and make solid decisions,
- Experience in a customer focused role required,
3
Skills For Customer Service / Sales Representative Resume
- History of good attendance at work and time management,
- Highly motivated and target driven with a history of sales experience
- Call center/phone (Outbound calls) experience required
- 6 months of customer service or sales (retail acceptable) experience required
- Managing orders - shipping and receiving
- Verifying and checking orders to ensure correct pricing and products in each order
4
Skills For Senior Customer Service Sales Representative Resume
- Taking orders, selling products, following up on customers
- Being comfortable working directly with owner/executives
- Meeting or exceeding sales goals within schedule
- Operating and maintenance instructions, training and procedure manuals
- Prospecting and developing accounts
- Calling on warm leads from existing account holders
- Helping them save time, money and providing peace of mind
5
Skills For Contact Center Customer Service & Sales Representative Resume
- Finding satisfaction in developing the best FedEx solution
- Coordinating information and technical reviews between departments (Art, Mfg, QC, Shipping)
- Coordinating and collaborating between departments and customers
- Scheduling and planning production orders
- Helping our Fortune 500 clients build their businesses
- Introducing customers to the best technology products and services provided by industry leaders
- Building long-term customer relationships
- Including base wage, commissions and performance incentives
- Typing speed of at least 25 words per minute
6
Skills For Customer Service & Sales Representative Resume
- Learning more about our customers and how their business ticks
- Best in class training, ongoing coaching and mentorship to ensure future learning and career growth opportunities
- Work regularly scheduled shifts within our hours of operation including the training period
- Pre-screening incoming jobs for accuracy
- Assist potential clients with identifying winning solutions for their businesses
- Naturally inclined toward up-selling techniques
- Review and process orders received from customers, including design of proposals initiated by customers or the field sales force
- LOVES working with people!
7
Skills For Customer Service Sales Representative Resume
- Work directly with customers through the entire lending cycle
- Cares about helping their customers
- A desire for customer service driven sales and achieving results,
- Enjoy being on the phone with our customers,
- Be comfortable overcoming objections to increase Frontier services,
- Contact small businesses to solicit interest for building their websites
8
Skills For Bike Customer Service & Sales Representative Resume
- Multi-task several accounts at one time
- Strive and grow in a progressive environment
- English grammar, written and verbal
- Advanced excel capabilities is required
- The total amount of training time lasts for 14 weeks, this includes New Employee Orientation, Licensing, Enterprise Knowledge, Pipeline training and On-the-job-training
9
Skills For Customer Service / Sales Representative Resume
- Have complete understanding and experience with the entire sales process
- Experience in customer service / sales / order entry required
- Skilled in Excel and Word
- Continuously improve though feedback
- Work flexible hours year round
10
Skills For Senior Customer Service Sales Representative Resume
- Asses a situation and determine the resolution individually
- Able to read and interpret documents such as sales, business and performance reports,
- Compute rates, ratios, and percentages and calculate figures and amounts
- Application knowledge of products and production processes
- Quality standards - both ISO and QS
- Fields incoming phone calls as the first level of contact with QED. Makes outbound phone calls to follow up on outstanding proposals, leads and prospects for new business
List of Typical Responsibilities For a Customer Service & Sales Representative Resume
1
Responsibilities For Customer Service Sales Representative Resume
- Exceptional communication skills and phone etiquette
- Effectively resolve issues or concerns
- Meet sales quotas and revenue targets while providing superior customer experience
- Strong interpersonal, presentation, communication and decision-making abilities in an autonomous environment
- History of excellent work attendance
- Experience in the corrugated container industry
- Sales/cross-sell experience required
- Ales & customer service experience
2
Responsibilities For Bike Customer Service & Sales Representative Resume
- Provide support to customers for product related inquiries, including answering technical questions and produces literature fulfillment requests
- Knowledgeable, encouraging, and present leadership
- Deliver amazing customer service
- Apply common sense understanding to carry out instructions furnished in
- Proficiency in MS Office products is required and the ability to travel overnight on a limited basis
- Place orders on timely basis for customer needs and plant production schedule
- Manage and maintain the inventory levels on all required inventoried items
- Update and maintain the required reports to customers on a daily basis
3
Responsibilities For Customer Service / Sales Representative Resume
- Forward confirmations ??? Order Acknowledgements, ASN, and COA???s
- Handle customer complaints, questions and follow-up with appropriate
- Has the ability to multitask well
- Can adapt to a flexible schedule
- Is positive and can handle stress
- Can maintain the highest level of confidentiality
- Earn an average of $12.60/hr
- Demonstrated ability in using computer and Windows PC applications including Microsoft Word and Excel, which includes excellent keyboard and navigation skills and learning new computer programs
- Employee Discounts and so much more
4
Responsibilities For Senior Customer Service Sales Representative Resume
- Address Customer requests, issues, and concerns
- The ability to navigate Windows and basic Microsoft office products MS Word and MS Outlook,
- Manage and follow-up on calendar of appointments
- Use the provided systems to identify new opportunities and develop alternative solutions to achieve results through fact finding, active listening, and solution selling
- Manage a book of business and properly categorize the opportunity available in each
- Establish rapport and credibility with a wide variety of customer types
- Utilize all product knowledge and documentation to provide customers with product recommendations appropriate for their needs
- Receive and implement constructive feedback from sales managers and coaches
5
Responsibilities For Contact Center Customer Service & Sales Representative Resume
- Process orders that meet the requirements set by the client
- Adapt and excel in a fast-paced and pressured work environment
- Computer literate (MS Excel and MS Word)
- Diverse and community-minded organization
- Identify up-sale opportunities
6
Responsibilities For Customer Service & Sales Representative Resume
- Motivation and dependability
- Accept calls from customers
- Gather information from the customer to make appropriate recommendations for new products and services
- Navigate between multiple and concurrent computer applications
- Solve a variety of problems and deal with situations where limited information
- Helps to qualify leads for the field sales team
- Ensures that all pertinent sales information (i.e. competitors involved, bidding job or already in house, important buying factors, etc.) understood prior to finalizing proposals
7
Responsibilities For Customer Service Sales Representative Resume
- Process and respond to customer inquiries, deductions, requirements, complaints, and other needs in the most expeditious and courteous manner possible (i.e. shipping errors, entry errors, and traffic questions)
- Make promise date commitments to customers as required and follow through to insure that commitments are either met or the customer receives as much advance notice as possible
- Gathers information on product effectiveness and helps to maintain customer reference lists
- Scheduling in-process work
- Expert in all resources that aid in resolving customer inquiries
- Act as a resource to other customer service personnel and other departments.Assist supervisor in design and delivery of departmental training sessions for customer service personnel
- Interface with other departments to expedite product to meet customer requirements
8
Responsibilities For Bike Customer Service & Sales Representative Resume
- Actively engage in continuous improvement programs
- Previous technical sales experience required, with willingness to obtain additional sales skills through company sponsored seminars, courses, outside reading, etc
- Technical and Sales aptitude required
- Satisfy customers’ expectations, every time
- Execute department processes and procedures to provide timely and accurate delivery of products and services to our customers
9
Responsibilities For Customer Service / Sales Representative Resume
- Provide feedback on aspects of Customer interaction to the Customer Service Leadership team
- Work quickly to gain knowledge of all retail services and product categories at Eastern Mountain Sports and Bob's Stores
- Various Employee Discounts
- Vacation car rental
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