Business & Operations Director Resume Sample
Oren Upton
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Work Experience
Business Operations Director
03/2017
-
PRESENT
Philadelphia, PA
- Build and sustain collaborative and productive relationships with other functional areas such as front office businesses, IT, HR, COE, LCD, etc.
- Implements appropriate systems and internal controls to adequately safeguard the YMCA’s financial resources and to provide a solid basis for accurately reporting financial data
- Influence -Empathetically listens and communicates for understanding when negotiating and dealing with conflict
- Communication -Effectively tailors communications to the appropriate audience
- Decision Making - Provides others with frameworks for making decisions
- Finance -Effectively creates and manages budgets
- Quality Results -Holds staff accountable for high-quality results using a formal process to measure progress
Associate Director of Business Operations
12/2013
-
11/2016
Los Angeles, CA
- Functional Expertise -Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology
- Drives business analytics competency through adoption of best practice approaches to data integration and reporting
- Responsible for the successful execution of the development and publication of the EIS Business Metrics
- Collaborates early and effectively with senior leadership & their teams in the areas of Product & Portfolio Management, Product Development, Customer Deployment, Managed Services, Sales, Marketing, and Support in the setting of annual business metrics and targets
- Owns, manages, and keeps current the metrics library documenting the details of each metric for all EIS functional areas and integrated metrics
- Oversees the high-level structure, approach, and customization of key business operation metrics to ensure the alignment of Functional reporting and integrated reporting
- Contributes to the preparation, consolidation, and submission of the monthly services and software revenue forecast in conjunction with the EIS Leadership team
- Owns and Updates the EIS forecasting process and supplementary tools required
Director of Business Operations, APJ
07/2008
-
08/2013
Phoenix, AZ
- Assists the Functional Leadership team with Capacity Management evaluations – measuring actual headcount and forecasted requirements in order to support the forecast
- Coordinates and supports Financial Planning &Analysis (FP&A) consolidate the monthly actual vs. forecast results on behalf of the Functional leadership team
- Represents the EIS leadership team in Key projects related to Business Metric reporting and Forecast management
- Manages the Financial Calendar to align with the needs of the overall business and ensure key dates are met with high quality, business supported deliverables – e.g. Budget, Planning, & Forecast
- Escalates appropriately and timely in order to address issues impacting delivery against commitments
- Drive continuous improvement in operations by initiating change and creating an environment that is conducive to change
- Manage and evaluate assigned department management staff and assure that each person understands, accepts and supports project management services goals and objectives. This includes resource allocation, salary management, coaching, etc
- Advises senior management on matters related to budgets, strategic planning, and key change initiatives
- Manage Contracts staff accountable for managing R&D service agreements and the contracting processes in the UK
Education
Carlos Albizu University - Miami Campus
2002 - 2007
Bachelor's Degree in Business
Professional Skills
- Strong analytical, communication and problem-solving skills and the ability to work with all levels of management and across multiple and dynamic functional teams from working to executive level
- Excellent communication skills, experience communicating at the executive level
- Strong written and oral communication and presentation skills with the ability to communicate effectively with both senior management and front-line personnel
- Outstanding cross-group and organizational skills, as well as strong attention to detail
- Strong interpersonal skills (listening, negotiating, influencing, building trusting relationships)
- Critical thinking skills with demonstrated ability to balance varying points of view to inform project planning and decision making
- Experience structuring and leading system-level strategic projects and strategic problem- solving skills that capture an end to end view of the business
How to write Business & Operations Director Resume
Business & Operations Director role is responsible for business, organization, software, reporting, finance, analytics, payroll, database, compensation, security.
To write great resume for business & operations director job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Business & Operations Director Resume
The section contact information is important in your business & operations director resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Business & Operations Director Resume
The section work experience is an essential part of your business & operations director resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous business & operations director responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular business & operations director position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Business & Operations Director resume experience can include:
- Demonstrates clear and effective verbal and written communication skills with all levels of staff, both business and technical
- Strong analytics and structured problem-solving skills
- Strong analytics and structured problem solving skills
- Excellent people management skills; previous team management and motivation of teams essential
- Excellent communications- able to take complex information and succinctly and effectively communicate both in verbal and written formats
- Strong relationship skills and the ability to collaborate and communicate all levels of an organization globally
Education on a Business & Operations Director Resume
Make sure to make education a priority on your business & operations director resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your business & operations director experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Business & Operations Director Resume
When listing skills on your business & operations director resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical business & operations director skills:
- Excellent written/oral communications, as well as listening with an emphasis on interpersonal relationships and teamwork skills are essential
- Effectively multi-task and prioritize in a fast-paced environment
- Strong influencing and issue resolution skills
- Operate as a culture leader by supporting a strong team rooted in core values
- Extensive network and expert level tracking skills
- Demonstrated experience growing traffic and revenue associated with web properties
List of Typical Experience For a Business & Operations Director Resume
1
Experience For Business Operations Director Resume
- Oversee operational performance data (e.g. contract cycle times) and qualitative feedback on Contracts Team to effectively manage the group; focus on customer satisfaction and encourage customer-centric behaviors across the Team
- Effectively lead, manage and deliver in a fast paced, ever changing environment
- Experience working with and facilitating executive leadership meetings
- A strong, collaborative work ethic which encourages relationship building and positive stakeholder engagement
- Strong attention to details, with ability to drill down into very tactical considerations to ensure accuracy in deliverables
- Self-starter and autonomous, ability to multi-task, work independently, prioritize and get things done
- Strong initiative and willingness to approach work with a sense of urgency
- Demonstrated ability to work in a fast-paced business environment with a commitment to integrity and ethical business practices
2
Experience For Associate Director of Business Operations Resume
- Demonstrated ability to manage and drive projects to completion in a matrixed organization
- Proven financial competencies; able to analyze and interpret data and draw appropriate conclusions
- Developing and delivering key messages to stakeholders and employees regarding RCO operations environment status, performance measures and change events
- Leading efforts to sustain employee engagement and support leader development
- Managing RCO-wide recognition programs and participation in CCB programs
- Coordinating with partners (Controls, Finance, HR, Audit, etc.) to ensure adherence to partner initiatives
- Coordinate all business planning for AMD’s SCBU including the MOF (monthly operating forecast), the AOP (annual operating plan) and LRP (long range plan)
3
Experience For Senior Director of Business Operations Resume
- Own day-to-day operations including workflow, hiring, systems, reporting & P/L, working with Talent & Inclusion and Finance where applicable
- Maintains awareness of and participates in ensuring compliance of global office according to IEEE’s international corporate structure and applicable laws
- Highly structured and organized to drive the business rhythm and cadence while being flexible and adaptable to evolving needs
- Analyze and interpret complex disparate data, utilize and present data interpretation to drive insight and inform decision-making
- Have a real passion for and consistent track record for execution with measurable results in dynamic, energizing environment
- Timely and accurately update communications including slides and dashboards and/or communicate needed updates to directors as appropriate
4
Experience For Director of Business Operations, APJ Resume
- Track record for turning business objectives into actionable initiatives that drive results
- Manage and enhance end-to-end processes in support of $15M+ in annual R&D contracts
- Maintain ACAs and provide assessment and rollup of ACAs for successful integrated service
- Manage business resources and tools (e.g., NEP)
- Prepare the Procurement Data Package as requested
- Advanced financial, and business acumen
5
Experience For Senior Director MGA Business Operations Resume
- Timely adherence to strategic milestones
- Accuracy of business execution of activity set and capital projects
- Productivity of operational overheads
- Great Line Manager (GLM) metrics
- Manage and/or create new operational and project management structures to support the new unit’s organizational structure
- Develop and oversee operational procedures related to promoting productivity, employee satisfaction and engagement, and successful fulfillment of project deliverables
- Be the “go- to” source for all daily and long-range event and operational planning activities and has the authority to pull together the necessary financial, personnel and technology resources to achieve operational needs
6
Experience For Director, Business Unit Operations Resume
- Analyze performance and evaluate business units' effectiveness and efficiencies
- Strong self-starter and creative thinker
- Able to build strong relationships quickly; able to influence and leverage relationships
- Experience in Channel License, Services, & SaaS / IaaS offerings related roles is a requirement
- Has direct supervisory responsibility for a contracts specialist, grants project manager, and an office manager
- Conduct discovery and readiness meetings, complete project documents to ensure enhancements that support the program are clearly defined
7
Experience For Director of Business Unit Operations Resume
- Proactively collaborate with key digital sales stakeholders including the regional Sales VP’s, digital sales, cross-platform sales team and creative solutions teams
- Knowledge of the real estate industry and business model
- Read, comprehend and analyze P&L statements
- Manage employees and delegate workload
- Compile, report, and forecast revenue and expense projections
- Work to tight deadlines and budgets on multiple interdependent projects without supervision
- Develops, manages, and sustains IEEE operations in Europe, including oversight for IEEE’s key relationships with corporations, academic institutions, standards leaders, foundations, government entities in identified markets targeted for global growth to maximize the potential benefits of such relationships with the IEEE
8
Experience For Associate Athletics Director for Business Operations Resume
- Identifies, prioritizes, and appraises IEEE initiatives and programs in Europe, and maintains an operational roadmap of activities
- Engages with and becomes immersed in the professional technical community, Europe-wide that serves as a primary basis for growth of IEEE in Europe
- Identifies and builds relationships with companies, academic institutions, standards leaders, foundations and government entities whose missions and business interests align with IEEE strategic initiatives and specific projects
- Builds strong, productive relationships with key players in Europe’s policy venues, with a focus on government bodies, monitors public policy developments and recommends action to relevant units
- Works with the “owners” of approved projects to ensure appropriate, high quality local deployment and operations
- Facilitates IEEE-wide planning and development of strategic objectives with volunteer and staff leaders in all organizational units that have interests and goals relating to IEEE’s growth in Europe
9
Experience For Senior Director European Business Operations Resume
- Coordinates with the Global Public Policy Committee regarding European Policy Initiatives
- Promotes IEEE and its products and services as appropriate
- Negotiates partnerships with external entities
- Develops and oversees the annual budget for IEEE’s Europe operations
- Continuously review the function’s performance and monitor external benchmarks to maintain a continuous improvement ethos
- Working with the RCO functional leader and leadership team to develop and implement RCO strategies and key initiatives, including those in support of CCB and CTO priorities
- Providing thought leadership to identify areas of opportunity and continuous improvement. Driving continuous improvement by leveraging automation, data analysis and trend reporting, and feedback channels
- Seeking strategic opportunities to enhance and sustain controls, improve quality, optimize workflows, facilitate the change process, and improve the customer’s and employee’s experience
10
Experience For Director, Athletics Business Operations Resume
- Work across business unit, account teams and Finance to establish effective yield and cost monitoring for key products
- Managing annual business planning activities, including business reviews, town halls, leadership forums, and key performance metrics and risk indicators
- Driving business decisions, issue resolution and process improvements by leveraging data analytics and dashboards
- Create and deploys the necessary processes, forums and reporting to ensure business unit execution to plan. Works closely with Finance to ensure complementary financial plans are created
- Coordinate across all Semi-Custom accounts to create weekly Aligned Demand Plan (Ship Plan) to ensure BU build requirements are communicated to Global Ops team while balancing inventory exposure
List of Typical Skills For a Business & Operations Director Resume
1
Skills For Business Operations Director Resume
- Impeccable business decision making skills- an ability to clearly identify how value is created and how operational actions help to capture that value
- Outstanding collaboration and relationship-building skills … leads and influences across boundaries
- Strong project management capability and/or previous experience
- Business experience; with experience either in payments, banking, or consulting
- Project management, problem structuring and strategic problem-solving skills
- Experience in multiple areas, including Finance, Accounting or Business Operations
- A demonstrated ability to successfully justify critical programs by projecting the impact through financial modeling is required
- Diversified leadership, planning, communication, organization and people motivation skill
2
Skills For Associate Director of Business Operations Resume
- Strong knowledge of US GAAP reporting
- Previous experience in managing cross functional teams
- Develop and implement effective processes and programs to ensure comprehensive asset management oversight and accountability
- Working across CCB’s platform and business leaders to address any impacts
- Willing and able to challenge customers and stakeholders to better understand their needs
3
Skills For Senior Director of Business Operations Resume
- Identifying opportunities which drive margin and new owner creation
- Managing and coaching staff (direct and indirect management)
- Partnering with Finance on financial budget preparation and monthly changes
- Planning and execution for transformation and operational improvement initiatives in support of the Executive committee
- Natural leader adept in team building, leading, and inspiring a team
- Assesses market competition by comparing the Business Coaching offering to competitors’ products
- Manage Legal staff responsible for drafting, negotiating and executing agreements & amendments on time and with desired quality
4
Skills For Director of Business Operations, APJ Resume
- Be willing to roll up sleeves, thrive in a start-up culture, and willing to pitch in as needed
- Communications: Accountable for key messaging and timely communications out to Senior Management regarding system issues, resolution plans and customer impacts
- Process Owner: In-depth understanding of specific business processes (ITSM’s, Payment Processing, Business/Technology change impacts, etc.)
- Drive predictive analytics projects to build / leverage the right data / business intelligence infrastructure to enable planning and decision making
- Drive business reporting automation projects jointly with the Reporting Automation team in Bucharest
5
Skills For Senior Director MGA Business Operations Resume
- Appreciation of business administration and financial planning/budgeting
- Lead the budgeting and headcount process and working with finance teams to align resources by strategic initiatives
- Manage contractors and temporary staff responsible for investigating and resolving MedI UK R&D purchase-to-pay issues
- Implement and manage all purchasing and contracting procedures
- Form quickly strategic collateral material, with detailed slides, strategic positioning
- Liaison with EAS Division Office and other administrative offices; serve on Institute committees representing the KNI as requested by Directors
- Deploy the Office of Legal Obligation’s firm wide operating model along with legal regulatory change management (LRCM) across CCB
- Improve our customer qualification visibility and tracking
6
Skills For Director, Business Unit Operations Resume
- Leadership: Manage a team of direct reports that execute the process points (real time issues, change management, reporting/analytics, etc.)
- Project Execution: Lead a team of Managers that drive key technical implementations that support monitoring the health of systems and customer impacts
- Establishes overall business operations strategy for the organization ensuring alignment with the corporate strategy and CSR objectives
- Expert understanding of internal business processes and systems capabilities
- Passion for maximizing impact and leverage of CSR agenda and team
- Liaise with the different organization (Sales, Presales, Biz Dev, Marketing, CSM, …) to interpret the data add a qualitative element to it
- Assist TV&C and OC&R in preparing for onsites, mgmt meetings, forums etc.
- Manage operational functions for smaller branch(es) including service lines in designated area of responsibility
7
Skills For Director of Business Unit Operations Resume
- Determines customers’ needs and desires by specifying the research needed to obtain market information
- Expertise in clients’ accounts management, resource and budget estimation and financial tracking and accountability
- Knowledge of a formal project management methodology, project planning tools (MSP) and project change strategies
- Develop and oversee the maintenance of expense and revenue budget monitoring systems
- Functional Oversight and Management of the Institute Budget and Business Operations
- Lead the Zone Install Manager (ZIM) and drive installation process improvement and adherence
- Lead the zone support operations resources to provide administrative support including but not limited to customer satisfaction, manpower planning/utilization, service work order processing, install base, financial, and operational tasks
8
Skills For Associate Athletics Director for Business Operations Resume
- Establish a systematic course of performance management for self and team members to assure accomplishment of specific objectives
- Represents ASU’s and SDA’s mission, vision and values. Serves as exemplar for personal and professional integrity
- Oversee and manage the business operations and administrative activities of the KNI. Participate in the strategic planning and direction of the KNI including setting goals and objectives. Administer graduate student and postdoctoral programs. Manage communications and events, broadly construed
- Collaborate with the KNI Directors, the Associate Director of Technical Operations, and the Office of Cost Studies in developing and implementing pricing and billing methodologies for laboratory services and utilization. Oversee the development and implementation of effective automated systems to support costing, billing, and invoicing activities
- Oversee tracking and monitoring of accounts on a regular basis; collaborate with Grants Manager in providing projections and forecasts; analyze financial data and actual-versus-budget performance to determine variances
- Work closely with the Associate Director of Technical Operations regarding human resource planning, staffing and scheduling, career development, salary planning, resource allocation, and organizational structure
- Coordinate KNI operations with other administrative and research functions on and off campus. Serve as a key resource for KNI information. Review, prioritize, analyze and respond to correspondence and incoming calls directed to KNI. Resolve business and administrative problems or questions referred by internal and external sources
- Financial planning experience and an analytical approach to problem solving are essential
- Proven ability to lead cross-functional teams and provide direction to drive to results
9
Skills For Senior Director European Business Operations Resume
- Results-driven and able to develop a plan and demonstrate progress at times of uncertainty
- Multi-tasking and juggling is your jam, and prioritization butters your bread
- Experience working on multiple projects and help managing team resources
- Experience working in healthcare setting
- Success in building and sustaining effective relationships at all levels, particularly with business partners
- Excellent written and oral communications, including the ability to simplify and communicate complex issues for a variety of audiences
- Ensure compliance with applicable laws and regulations as well as Institute policies and procedures
- Develop, plan, and direct special projects and initiatives. Provide innovative solutions to address financial and non-financial implications of current and proposed initiatives
- Knowledge of JHU and MSDE, Federal, State and Local operations and budget cycles helpful
10
Skills For Director, Athletics Business Operations Resume
- Strong spreadsheet and database skills; with competency in the use of SAP and Microsoft Excel, Word, and PowerPoint required; familiarity with SmartSheet/project management software is ideal
- Provide oversight of the complete end to end Legal Regulatory Change Management Process
- Lead initiatives to enhance processes and systems to ensure compliance and efficiency
- Own the design and build of the technology book of work
- Drive improvements to achieve the LRCM goals and objectives
- Provide product and process solutions coordinating across all support teams from front to back (Technology, Operations, Legal, Risk etc.) to allow the efficient servicing and support of CCB
List of Typical Responsibilities For a Business & Operations Director Resume
1
Responsibilities For Business Operations Director Resume
- Strong experience in strategy development, innovation management, process and project management, and financial management in a global setting
- Expert level project management skills
- Partnering with HR & Finance to ensure effective budget management and forecasting, and work with team leaders to ensure support and advocacy for their teams
- Experience developing and leading large programs and achieving step function results
- Experience working with and presenting to senior leadership
2
Responsibilities For Associate Director of Business Operations Resume
- Experience working in a Semiconductor industry with technical engineering background
- Experience working in a budgetary or financial reporting position
- Experience working in an automated financial or accounting system
- Or experience leading large scale distributed teams by winning hearts and minds
- Demonstrated aptitude and comfort working with data
- Experience providing support to several professionals and/or departments
3
Responsibilities For Senior Director of Business Operations Resume
- Previous experience working in a higher education environment, preferably within Auxiliary Services
- Strong quantitative background regarding how shareholder value is created through a variety of financial analysis frameworks (ROI, NPV, Real Options Theory)
- Demonstrated ability to build and maintain productive relationships with stakeholders across the Nike matrix
- UnitedHealth Group experience desired
- Experience lead on projects
- MS Excel experience desired
- Demonstrated knowledge of Micron systems and tools
4
Responsibilities For Director of Business Operations, APJ Resume
- Demonstrated aptitude with the supply/demand solve process
- Proven ability to build and lead integrated teams from various internal and external organizations across geographies
- Demonstrated comfort with senior management and executive level presentations
- 8/10+ years of relevant work experience
- Directing and ensuring proper internal controls and corporate policies and procedures are established and are being adhered to at all levels within the BU
- Commanding understanding of scenario planning, SWOT analysis, and other predictive analytics techniques
- Organizing, and monitoring milestones, and communications for the overall team and associated work streams
- Collaborating with Directors and Portfolios leads to understand and monitor key milestones and risks / opportunities for ongoing projects
- Leading the development of annual operating plans and the development and analysis of all compensation plans
5
Responsibilities For Senior Director MGA Business Operations Resume
- Directing and managing the region’s site budget process, and compensation development
- Leading the budgeting and headcount process and working with finance teams to align resources by strategic initiatives
- Working across the team to develop scorecards/dashboards used for measuring the success of the business
- Leading all Quarterly Business reviews with all the business units
- Leading a group of program managers responsible for execution of multiple projects
- Facilitation of leadership strategic planning activities, including leading the development and maintenance of corporate dashboards
6
Responsibilities For Director, Business Unit Operations Resume
- Breadth of thinking and operationalization to lead work streams while owning and driving details
- Proactively develop and implement early identification, monitoring, and control reporting enabling process stability and efficiency
- Run the weekly SCBU Attainment Call and directs team in preparation of all supporting material and meeting administration
- Successful track-record partnering with executive-level professionals to drive business outcomes and serving them as a trusted advisor
- Six Sigma or Lean training and a successful track record applying methodology to drive sustainable business results
- Facilitate connections and be a catalyst between EVP, Sr Leadership and other employees without being a layer or filter
7
Responsibilities For Director of Business Unit Operations Resume
- Deep understanding of the strategy, products, customers and business to be a voice for and to EVP
- Work collaboratively across multiple groups to increase and enable frictionless decision-making
- Present and comfortably and engaging at the Sr Leadership level
- Anticipate operational needs and identify growth opportunities. Take the lead shepherding special projects and key initiatives
- Engineer and implement improved operational systems company-wide to ensure continuous improvement while improving innovation
- Drive multiple, highly complex process re-engineering initiatives
- Knowledge of federal (e.g., CMS) and state laws and regulations relating to managed care (e.g., medical management)
- Ability for independent decision making, and to assume higher-level leadership responsibilities in critical situations
8
Responsibilities For Associate Athletics Director for Business Operations Resume
- Provide solutions through a variety of analytics and troubleshooting tasks
- Connect and align closely with GFW Business Operations team on key innovation metrics (category volume, manufacturing capacity, etc)
- Support & assist NXT program management and category footwear product teams on resolving transition related issues
- Provide timely, high-impact presentation and tools for communicating updates to key leadership teams
- Lead a portfolio of projects of varied durations related to growing VCA’s practice and capabilities
9
Responsibilities For Senior Director European Business Operations Resume
- Manage Business Affairs, including legal documents processes
- Interface with HR to help manage various processes, including org charts, employee performance goals, performance reviews, performance incentive structures
- Proficiency in reducing complex data to actionable business insights
- Responsible for day to day operation of the function, and meeting required SLA’s and standards
- Improved operational flexibility and scaling
- Strategic Planning 10%
- Manage the quarterly SCBU revenue and margin Attainment process
10
Responsibilities For Director, Athletics Business Operations Resume
- Coordinate across the Semi-custom account teams, Finance and Supply Chain to ensure quarterly financial revenue goals are achieved
- Implement necessary processes, forums, and reporting to ensure that Global Ops supply plans meet customer requirements and that any supply issues are rapidly identified and necessary action plans are implemented
- Work with SCBU product management teams to ensure robust NPI plans and EOL plans for all products
- Drive SCBU S&OP process and coordinating with Supply Chain and Finance on all AMD S&OP and Inventory processes and reporting. Includes driving the SCBU wafer order process and minimizing excess inventory/scrap, and coordinating with Finance on any potential inventory/scrap activity and impact to SCBU P&L
- Drive SCBU Ops process including preparations for EESC Ops Reviews and SCBU Ops Reviews with the AET
- Coordinate across team to ensure all Ops action items are addressed in timely manner
- Work across business unit and account teams to build support capabilities (deal/contract support, pricing administration, etc.) to help maximize effectiveness and efficiency of business unit operations
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