Assurance Quality Manager Resume Sample
Blaise Ward
92683 Zieme Oval,
San Francisco,
CA
+1 (555) 878 2599
Work Experience
Manager of Quality Assurance
06/2017
-
PRESENT
Boston, MA
- Lead interface with Global Functions
- Foster and develop a customer centric culture working with individual Team leaders to identify opportunities and gaps to improve overall effiecncy
- Ensure customer expectations are exceeded in terms of speed, efficiency, certainty and professionalism
- Ensure work area is maintained in accordance with HSBC standards
- Knowledge of BB&T’s operations, systems, and compliance and regulatory issues
- Markets & Securities Services
- Treasury & Trade Solutions (TTS )
- Corporate and Investment Banking (CIB/CMO)
- Citi Private Bank (CPB)
Quality Assurance Program Manager
09/2010
-
04/2017
San Francisco, CA
- Host QA calibration sessions to improve quality and consistency
- Providing Quality Systems leadership, tactical and strategic direction as well as technical support to approx. 30 commercial affiliates
- Assure that quality related issues associated with products distributed by the affiliates conform to current Good Manufacturing Practices (cGMP) /Good Distribution Practices (cGDP), Abbott Quality standards, and other applicable regulatory standards
- Experience with UI automated testing using Selenium Web Driver across multiple browsers
- Experience in a Continuous Integration environment using tools such as Jenkins
- Excellent interpersonal skills; ability to build strong collaborative partnerships across functional lines and at many levels within QVC
- Comprehensive PC skills that include standard MS Word, Excel, Power Point, Project and Lotus Notes business tools appropriate to position
Quality Assurance Operations Manager
03/2008
-
03/2010
San Francisco, CA
- Has the authority to oversee the implementation of Novella’s QMS in assigned regions
- Has the authority to oversee and manage QA staff as assigned
- Has the authority to serve as the Novella liaison to plan, host and follow up with regard to client audits of Novella
- Has the authority to conduct and report internal system audits, project audits, TMF audits, clinical site audits, and vendor audits on behalf of management and clients in accordance with established audit principles and Novella processes
- Along with others in the QA Department has the authority to
- Serves as a member of various internal and/or external teams, committees, or groups, representing the Novella Quality Assurance function
- Develops and prepares the initial documentation for new or improved processes and procedures, where appropriate
Education
Argosy University - Sarasota Campus
2004 - 2008
Bachelor's Degree in Business
Professional Skills
- Presentation skills, training skills, leadership skills
- Strong organisational skills, with the ability to deal with a number of competing priorities
- Critical thinking and demonstrated problem solving skills
- Motivated team player, with very strong analytical, diagnostic and debugging skills
- Sharpens skills attending product, compliance, and self improvement training sessions
- Project management experience and/or teaching experience at senior level
- Experience in working with computer validation engineers, software change managers, auditors, or regulator inspectors
How to write Assurance Quality Manager Resume
Assurance Quality Manager role is responsible for training, retail, finance, credit, securities, integration, database, auditing, purchasing, security.
To write great resume for assurance quality manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Assurance Quality Manager Resume
The section contact information is important in your assurance quality manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Assurance Quality Manager Resume
The section work experience is an essential part of your assurance quality manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous assurance quality manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular assurance quality manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Assurance Quality Manager resume experience can include:
- Proven verbal and written communication skills and excellent analytical skills
- Solid communication skills with the ability to thrive in a corporate culture that emphasizes delivery, innovation, and timeliness
- Strong interdependence with R&D, Production, Purchasing, Plant’s Quality Assurance, Marketing, Sales. Facilitate, communicate, inform, and prioritize
- Provides the coaching, training, and development necessary to enhance the competencies, skills, knowledge and expertise of the individuals that report directly
- QA Management experience and 8+ years Financial Services industry experience
- Hands-on QA experience on web projects, with at least 1 year of that experience on a commercial web app
Education on an Assurance Quality Manager Resume
Make sure to make education a priority on your assurance quality manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your assurance quality manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Assurance Quality Manager Resume
When listing skills on your assurance quality manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical assurance quality manager skills:
- Strong presentation skills with experience in executing plans by selling, convincing and working through people at all levels of the company
- Dynamic people skills, motivational/team building skills
- Good oral communication and writing skills
- Strong written and spoken communication skills in English required
- Experience testing applications and data or matters or related audit/regulatory experience
- Strong knowledge of multiple validation disciplines is required
List of Typical Experience For an Assurance Quality Manager Resume
1
Experience For Manager of Quality Assurance Resume
- QA related work experience; or an equivalent combination of education and work experience
- Operate independently as a QA partner across the ICG product lines, forming partnerships with Audit Controllers and Audit Leads
- Planning and managing annual and operational budget items / processes with a strong focus on optimization
- Hands on experience with Test Automation Framework development and Maintenance
- Experience in SDLC Waterfall, Agile development, AWS cloud, and DevOps practices
2
Experience For Quality Assurance Program Manager Resume
- Demonstrate ownership and accountability through self-directed task management
- Develop an effective working relationship with the Product Management and Engineering teams
- Plan, prioritize, assign and track QA tasks
- Experience in operations and/or customer support in a worldwide corporate environment
- Demonstrated program discipline, attention to detail, and timely execution of deliverables
- Experience with test automation tools and implementation
- Proof and polish courses, assessments, and applications to validate all information and ensure the appropriateness of readability, flow, and approved style
- In revenue cycle experience
3
Experience For Quality Assurance Test Manager Resume
- Previous experience in quality management at an FAA certified Repair Station
- Multi-task and prioritize as necessary
- Supporting continuous improvement and championing change
- Share best practice and common pitfalls with ICG teams and develop training as and when needed, including hosting regional QA open forum conference calls
- Monitor & measure ongoing performance of quality and security assurance program, identifying and executing corrective and preventive action plans as needed
- Instrumental in the implementation and training of new and existing procedures
4
Experience For Quality Assurance Operations Manager Resume
- Provide direction in raw material and packaging testing
- Facilitate project problem solving and trouble shooting of quality issues. Oversee defect management
- Participate in QA Thematic Reviews, conducting review, analysis and assessment work and drafting reports
- Expertise in apparel manufacturing and construction engineering and all aspects of quality assurance procedures
- Develop QA work plans, establish technical objectives, resource ramp-up/ramp-down decisions, resource allocations, assigning tasks, and managing groups/teams
- Create and implement a testing methodology and leading practices for Software as a Service and on premise applications
- The confidence to challenge old ways of working to benefit the business and our customers
5
Experience For Audit Manager, ICG Quality Assurance Resume
- Write, approve, implement and audit all laboratory testing protocols
- Responsible for the direct reporting of lab technicians
- Coordinate microbiological analysis of products submitted for inside & outside testing. Follow-up on positive results
- Review and approve testing procedures for additional ON facilities
- Conduct trend analysis of all testing performed
6
Experience For Quality Assurance Lab Manager Resume
- Insure adequate training for all subordinates
- Works with Onboarding Compliance team to ensure QA recordings meet 100% target
- Assists QA leadership team to create QA onboarding process
- Oversees QA onboarding processes
- Maintains QA onboarding completion records
- Supports all program operations and Standard Operating Procedures (SOPs) to highest standards
- Work closely with the engineers and product managers to architect testing strategies, plans, estimates, and schedules to support projects and product releases
7
Experience For Quality Assurance & Patient Safety Manager Resume
- Lead/execute functional and user acceptance test cycles; ensure accurate setup of testing environments with hardware/software configurations as needed
- Share industry best practice, and lessons learnt with teams in the region in line with global messaging
- Partner with Vendor Operations to ensure correct vendor training and to enforce compliance on ModCloth’s policies, procedures, and processes
- Proficiency in Microsoft software including excel
- Drive increased visibility and quality assessment of SDK and first-party apps by enhancing our CI systems
- Load Testing
- Understand government regulations and corporate requirements regarding Monsanto’s Quality program
8
Experience For DC Quality Assurance Department Manager Resume
- Carry out supervisory responsibilities in accordance with Amazon’s wider policies and procedures, including
- Promote sound, quality principles at Commercial Affiliates while minimizing cost increases and potential disruptions to business
- Provide training to ensure compliance with identified quality goals and standards
- Support local market outsourcing activities and product launches through management of the First Lot Quality Review program
- Monthly reporting, technical documentation, and documented procedures
9
Experience For Corporate Security Fraud Quality Assurance Testing & Metrics Manager Resume
- Assist and support QA testers in understanding technical aspects of the supported applications
- Performs as a Liaison, under the direction of the VP Global Quality & Compliance, for implementing Novella’s QMS for assigned regions and clients
- Create and execute Functional and Performance testing strategy and deliver self-service automated solutions
- Determine scope and execution strategy for test automation, identifying additional opportunities
- Prepare standard solutions and reagents for use in chemical testing and maintain stock of necessary lab materials
- Serves as a back-up for the VP Global Quality & Compliance for regulatory authority inspections and ISO audits
- In-depth knowledge of principles related to ICH GCPs, ISO 9001, 13485 and 14155 standards, EU Directives, applicable local laws/ guides for regions assigned and applicable CFR regulations; for medical device, biologics and drugs
- Responsible for Good Lab Practices
- In-depth knowledge of principles of QMS and associated processes
10
Experience For Manager Operational Quality Assurance Resume
- Knowledge of Windows environment and use of the Internet search features
- Maintain and update procedures for laboratory quality manual
- Schedule lab technicians to assignments/day/shifts
- Audit all paperwork completed by lab technicians
- Participate in customer/consumer complaints
- Audit 3rd Party Laboratories per procedure
- Travel not to exceed 10%
- Knowledge of Food Safety Management System requirements
- Proficient in Word, Excel, MS Office programs
List of Typical Skills For an Assurance Quality Manager Resume
1
Skills For Manager of Quality Assurance Resume
- Advanced auditing skills
- Manage resources effectively, with regular communications, support and appropriate feedback on both reward recognition and performance guidance
- Coding experience (ICD-10-CM, ICD-10-PCS, CPT, HCPCS)
- Working experience with on/off shore resources and partners
- Experience with determining staffing requirements, conducting interviews, and designing job requirements
2
Skills For Quality Assurance Program Manager Resume
- Strong understanding of Test Methodologies, writing Test cases, and Defect Tracking
- Experience of leading and managing high performing teams
- Experience with testing at various levels (unit, functional, integration, system, load and performance testing)
- Experience with resource planning, scope analysis, duration estimation, reporting and analysis
- Bake quality and effectiveness into the development process by assessing the root causes of issues and recommending process changes
- Experience writing and automating API tests
3
Skills For Quality Assurance Test Manager Resume
- Define and implement effective and efficient testing processes, documentation, tools, and testing methodologies
- Experience with SDLC Methodologies including Waterfall, Iteration, Agile in a dynamic, client facing environment
- Experience with managing the day–to–day activities of a testing team
- Professional experience with Automated and Manual Software Testing
- Previous experience leading Quality Assurance teams
- Experience with automation testing
- Overall testing / quality assurance experience
4
Skills For Quality Assurance Operations Manager Resume
- Experience with using Jira to track and manage bugs/defects
- 5 – 8 years experience in food manufacturing environment
- Experience managing geographically distributed and culturally diverse team
- Previous experience planning and execution of test automation
- Experience leading QA teams and policies for an apparel retailer
5
Skills For Audit Manager, ICG Quality Assurance Resume
- Experience as a Microbiologist or similar function in the Food Manufacturing Industry
- Experience managing a team of manual QA testers
- Some experience managing remote QA testers
- Experience working with scrum tools like Jira on agile scrum projects
- Experience with Selenium or a similar automated testing tool
- Experience testing mobile apps
- Strong aptitude in coordinating projects across multiple departments to deliver on-time measurable results
6
Skills For Quality Assurance Lab Manager Resume
- Knowledge and experience with common business applications and tools; such as a Salesforce.com, Learning Management Systems, Excel, and PowerPoint
- Experience managing off-shore QA teams
- Good technical knowledge/ understanding
- Deep knowledge of regulations and an understanding of ICH guidelines and the various validation guides such as PDA Technical guides, ISPE GAMP guides, etc…
- Experience in database testing with the ability to read, write, and execute SQL queries
- Coding experience (ICD-10-CM, ICD-10-PCS, CPT, HCPCS)
7
Skills For Quality Assurance & Patient Safety Manager Resume
- Experience in a large–scale IT testing environment
- Experience with testing projects in a federal agency environment
- Validate all testing procedures
- Strong managerial and analytical ability to solve all analytical troubleshooting
- Very knowledgeable in ICP-MS, UPLC, HPLC, GC, Method development/ Method validation/Method transfer/ Writing test methods and procedures
- Advanced knowledge of CFRs, GLP, laboratory equipment validation, and laboratory equipment protocol writing
- Strong knowledge of SDLC processes and methodologies
- Prioritize across many projects and deadlines
- Experience with technical project management lifecycles
8
Skills For DC Quality Assurance Department Manager Resume
- Experience with change management policy and standards (E2E)
- Experience with Quality Assurance practices
- Experience in managing large QA Programs with focus on Test Management including Automation and Performance Testing
- Experience in managing testing environments and teams with large federal agencies
- Experience in interfacing with senior government test team personnel
- Experience with implementation of Shift Left testing as part of Agile/Scrum development teams
9
Skills For Corporate Security Fraud Quality Assurance Testing & Metrics Manager Resume
- Experience with some of the following tools would be helpful: HP ALM, JIRA, Selenium, UFT, HPE, Performance Center, Appium, DynaTrace, Gomez, SOAP, SOAP Sonar
- Proficiency in MS Word, PowerPoint, Excel and exposure/experience with EDC systems
- Strong Knowledge of current industry wide Quality & Test processes and practices, Tools and techniques
- Experience in pharmaceutical/biotechnical production
- Strong knowledge of quality systems, supply chain quality, statistical methods and strategic planning and execution
- Responsible for the Quality oversight on validation maintenance activities
- Collaboration in enhancement and harmonization of validation requirements
- Work independently to prioritize and execute multiple tasks, define problems, and resolve issues with limited supervision from senior management
- Experience in Information Technology in Financial Services
10
Skills For Manager Operational Quality Assurance Resume
- Providing support to the Internal Audit Quality Assurance Senior Managers to deliver the agreed Quality Assurance programme on a timely basis
- Training professionals certificate
- Program manage all aspects of testing, including User Acceptance Testing, Regression Testing, and ensure stabilization of end-to-end product
- Related fields such as Pedagogy, Marketing, Teaching &Training
- Responsible for issuing, revising and approving the quality manual
List of Typical Responsibilities For an Assurance Quality Manager Resume
1
Responsibilities For Manager of Quality Assurance Resume
- Ensuring the information contained in approved validation document(s) is understandable and defendable during inspection
- Prioritize testing tasks based on goals and risks of projects and ensure testing milestones, activities and tasks are completed per project timelines
- Produce effective communication tools – briefing notes, newsletters, QA updates
- Establishing and assessing the quality standards for related project documents and assisting in the definition of department QA standards and procedures
- Verification of laboratory training as well as providing training material
- Track record of championing and achieving quality process improvements
- Participate in providing Corporate with laboratory assisstance involving product performance, both improvements and corrective measures
- Provide expertise to the sanitation team on cleaning procedures, sanitizer procedures, as well as environmental cleaning processes and procedures
2
Responsibilities For Quality Assurance Program Manager Resume
- Accountable for monitoring and reporting test progress and quality throughout the development process
- Have a general understanding of cloud computing services/deployment architecture
- Familiarity with waterfall and agile software development methodologies and common testing tools such as HP Quality Center
- Act as Region technical resource regarding Quality Systems and compliance
- Acts as liaison with customers and/or suppliers at the request of Sale or Purchasing to resolve quality problems for approved suppliers
- The QAM is responsible for maintaining all quality system elements such as
- Manage overall quality via metrics tracking, and more importantly implement solutions to improve support quality within the APAC Mega-region
- Review project specifications and oversee QA testing on larger projects
- Expert knowledge/understanding of the product development life cycle is required
3
Responsibilities For Quality Assurance Test Manager Resume
- Design, execute, and maintain test plans, test cases and test reports (including reusable test scripts)
- Develop templates, tools, metrics and best practices to verify that the CAMP system meets business and user requirements
- Solid understanding of quality assurance / software testing principles and methodologies including requirements / testing traceability, test planning, test execution, defect management and project / program-level reporting
- Excellent verbal and written communication skills. Able to translate complex technical issues into plain English, easily digestible for customers and other stakeholders
- Comfortable working in a fast-paced, customer-focused organization, undergoing change. Flexible and able to adapt to new situations as the business demands
- Influential and able to persuade peers and stakeholders (at various levels) and thereby, overcome uncertainty to change and sustain support
4
Responsibilities For Quality Assurance Operations Manager Resume
- Support the QA Director in the assurance provided by QA over IA’s assurance over the remediation programme within FX and wider markets businesses in ICG in relation to conduct risk
- Independently perform a variety of QA reviews across ICG
- Assist QA Director in the review of completed Risk Assessments, Quarterly Plan Refresh papers, and Quarterly Business Monitoring outputs for ICG, taking the lead and presenting results for review and discussion as part of global picture for ICG
- Lead on pro-active “hot reviews”, audit report reviews, Internal Audit location reviews (site reviews), an efficient and effective scorecard evaluation and reporting mechanisms, a continuous improvement program and other solutions to drive a best in class quality assurance function for a leading global financial services group
- Consult on and review responses proposed to Regulators by IA for ICG
- Have robust conversations with counterparts throughout the business
- Work closely with our product, design and technical teams to create automated tests for the FOXNOW, FXNOW and other network family of applications across all of our platforms
- As a Manager
5
Responsibilities For Audit Manager, ICG Quality Assurance Resume
- Understand and support Abbott Nutrition Commercial quality organization and issues
- Develop and manage the North America Commercial Affiliate Quality Plan
- Provide overall technical and documentation support of commercial affiliates
- Support cost effective systems necessary to assure that products that are locally manufactured and or distributed comply with Abbott Nutrition QA policies and local regulatory/cGMP requirements
- Manage projects and programs as assigned by Abbott Nutrition management
- Represent the Commercial Affiliates on Cross-Region/Divisional and/or Corporate teams
6
Responsibilities For Quality Assurance Lab Manager Resume
- Serve as the region liaison with guest division (ANI) on Quality System matters
- Implement and manage quality systems and training programs as necessary to support CAPA, validation, complaint registration, physician sample handling, inspection reporting and tracking, policy implementation, etc. at the commercial sites
- Manage technical or service level agreements as necessary between quality system providers or guest organizations
- Drive the Management Review process for Commercial Affiliates at the regional level
- Integrate key AQR/Abbott Nutrition initiatives (Soltraqs, SOLID) into commercial sites as appropriate, based on compliance risk and availability of resources and business processed to support
- Assure that laboratory processes and activities complies to GMP and GLP and as required by Canadian drug GMP Regulations and US FDA. Approve the disposition of products in accordance with Canadian drug GMP Regulations and US FDA
- Assure that the laboratory of Canadian 3rd party facilities comply with Estee Lauder Quality standards and Canadian drug GMP regulations
- Manages budgetary controls for the laboratory group
7
Responsibilities For Quality Assurance & Patient Safety Manager Resume
- Investigation of rejects, root cause analysis and corrective actions
- All complaints are investigated, improvements implemented and response made in a timely manner
- New product launches process capability and prevention of quality issues
- Management of large scale vendor contracts and vendor relationships. Management of the software life cycle development and integration management of multiple vendor partners developing requirements and delivering code into QA/Testing cycles requiring negotiation and influence
- Has supervisory responsibility in instructing, assigning, directing and checking the work of the contracted vendor staff within their Lines of Business. Provides guidance, leadership, assistance in performance evaluations and development training to the QA staff (both HIG and multi-vendor)
- Prepare quality documentation and reports by collecting, analyzing and summarizing data and trends
- Proficient knowledge in SQL, Data warehouse concepts, ETL tools (Informatica, Data stage), Reporting tools, HP ALM/JIRA, UNIX and Microsoft Office products
8
Responsibilities For DC Quality Assurance Department Manager Resume
- Establish Legal Technology QA Automation strategy and build Automated Testing across all legal solutions
- Extensive knowledge of test automation tools and standard load and stress testing methodologies and best practices
- Assists in the development of overall QA plans and timetables on strategic projects. Leads the QA staff in new QA methodologies and strategies
- Supervises the staff in the analysis, design and implementation of new or modified QA procedures and standards and in the development of QA metrics for assessing the quality of newly developed application software
- Analyzes root cause metrics for process improvements at the Line of Business and application level for their respective area of purview
- Facilitate regular process quality assessments for assigned programs and projects, including artifact reviews, interviews with project team members, and active project participation through status meetings. Report findings and prepare remediation plans
- Coordination and management of the resource management, financial budget management and issue and risk management across the enterprise delivery releases. Reporting and metrics development across all QA deliverables and process implementations. Stakeholder management across the CIO and CTO teams for process improvement and deliverables
- Proactively provide thought leadership to program leads such that decisions result in the best outcomes for the program
- Provides oversight to assigned Novella QA staff
9
Responsibilities For Corporate Security Fraud Quality Assurance Testing & Metrics Manager Resume
- Assist management in the preparation of information for quarterly Quality System Management Review Meetings, as requested
- Receives, evaluates, and approves CAPAs to be entered into the system workflow. In collaboration with the requestor, assigns appropriate CAPA owner. Monitors CAPA progress and follows up with owners to ensure timely and complete responses are received. Verifies CAPA action effectiveness
- Able to develop, improve and influence consistency to quality metrics and standards
- As a QA Best Practice professional with background in the pre carrying out Functional Testing, UI Testing, Integration Testing, System Testing, End - End Testing & Regression Testing of Web based, Client / Server Applications on Windows and Solaris / UNIX environments
- Provide leadership to the team of QA engineers
- Help to promote behavior driven development adoption and assist agile teams with creation of BDD user stories. Establish dictionary to support BDD
- Analyze manual test cases to evaluate the feasibility of automation and return on investment
- Design and implements automation framework for web and windows applications, including 3-rd party applications (JAVA J2EE, .Net, with Oracle and SQL Server databases and infrastructure components)
10
Responsibilities For Manager Operational Quality Assurance Resume
- Manage all vendor interactions from financing to service levels
- Maintain schedules and coordinate activities for the team
- Monitor the completion of tasks within time and cost constraints and ensures that technical and functional objectives are met
- Work with different resources across all levels of the organization
- Supporting the development and implementation of Internal Audit’s methodology and quality assurance strategy by supporting engagement with key internal stakeholders
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